Deluxe Cleaners

I like the desk staff and the cleaning is what you would expect from a decent cleaners, but the management is avaricious.
As a consistent customer for several years, I would expect that if I showed up without a coupon, the management would instruct their staff to say, «aw shucks» and produce one from under the counter. Or wave off my forgetting to bring eight instead of seven shirts to get their special pricing. Or respect my request just to clean and press a rayon shirt instead of dry cleaning it.
But no…
The straw that broke the camels back was the manager refusing a 50% off coupon that I purchased (yes, paid good money) earlier this year. Instead, she tried to negotiate with me, through her hapless employee, to accept a lesser discount.
There are plenty of good cleaners in Chapel Hill. Apparently Deluxe Cleaners has all the customers they want. Take your business elsewhere.

I’m only giving them one star because it won’t allow me to give them zero.
I’ve have TWO horrible experiences here — but the second one really is over the top.
I took my WEDDING dress to this cleaners the week before my wedding to have it steamed and pressed. There was no detail on my dress — it was just plain silk taffeta — but they still charged $ 140 to steam it. Air and water. $ 140.
Anyway. I paid them. Told them I needed my dress by Thursday, Friday at the latest — seeing as I was getting married on Saturday.
They told me I «might» have it by Friday.
Anyway. I dropped off my dress along with my cathedral length veil to be steamed (in addition to my custom hangar a friend made for me that had my married name on it).
Thursday comes. No dress.
Friday morning, the day before the wedding, they tell me my dress is ready.
I walk in to pick it up and the lady hands me the dress from behind the counter — and it is IN A BOX.
They did not press it. They did not steam it.
THEY PRESERVED it. That’s what you do AFTER a wedding.
The dress was FOLDED and PRESERVED in a box — not to mention my veil was CRUMPLED in a ball underneath my dress in the box.
And my custom hangar? Gone. When I asked where it was (through my tears at this point) they said they threw it away.
ARE YOU KIDDING ME?!
They asked me why I couldn’t wear it.
I don’t know, because it’s FOLDED IN A BOX. Not pressed, wrinkle free, and on my nice hangar along with my veil.
Anyway, LONG story short — they did, eventually send it back and press it correctly that same day. But I didn’t have my dress until JUST before the rehearsal that evening — they did find my hangar in the trash… but did NOTHING to remedy the situation.
Look, I paid $ 140 to have my dress and veil looking nice, NOT $ 140 to have it put in a box and give me a coronary the day before my wedding.
I am a super laid back, easy-​going, and understanding person, but this really sent me over the edge.
I still can’t believe they wouldn’t even give me any type of credit, refund, or ANYTHING.
I will NEVER in my life, EVER, EVER take an item of clothing to Deluxe Cleaners.
In fact, I will make it my mission to tell everyone to take their clothing elsewhere.
/​rant