Hertz Rent A Car

I got here at 7:45 am for a 7:30 am pick up only to find a note on the locked door telling me a rep would be back momentarily. When I called the main number, the rep picked up and stated that he was picking up a customer and would arrive momentarily. After pacing the hallway for about 5 mins, they finally showed up. I was ready to be livid, as I was on a strict time schedule for moving for the day. However, the two gentlemen that showed up were both wearing bow ties and glasses, and were just so… darn cute! The shorter (and younger) of the two was wearing a bowtie with cell phones on it. Definitely nerdy, but adorbs. Could not stay mad for long. In the end, my rep quickly wrapped up the details and sent me on my way.
Other than their cute nerdiness that tickled me, I still think the service — although pleasant — lacked the correct product knowledge that is normally affiliated with a brand such as Hertz. I don’t care if you’re operating out of a tiny room in a big hotel — if you’re sporting the Hertz logo, you should represent it as such. Therefore, being unclear about the credit card policies, or not being around when you can clearly see a 7:30am reservation is not the kind of service one expects at a Hertz. This is supposed to be a 24-​hr pick up /​drop off zone, and as a Gold Member, my key should have been ready to go at the Front Desk (it was not). Basically, I will never pick up from this location again.