Enterprise Rent-A-Car

I have to say I was so utterly disappointed with this Enterprise yesterday! I am a month to month rental customer through a very large corporation and I am unable to drive per doctor order. I explained this to the gentleman R. When I called and told him my situation. His canned response was «oh we can’t possibly do that.» I asked what I was going to do as it is against medical advice for my to drive and I am the sole driver for the car? He suggested I call to a closer (than 3.7 miles) to see if they could pick the car up. The message of being a family run, feel company that will pick you up is deceptive and dishonest in my opinion!
The second Enterprise I called in Centreville approximately 1.7 miles away provided the same answer. I informed him that their messaging was dishonest and showed very poor customer service! Very upsetting when I am dealing with an illness. Consider all your rental options and realize everyone deserves kindness and excellent customer service!

They are under staffed. They know which mornings are usually the busiest. Yet they don’t have enough folks manning the front desks. The guys in there are pretty good… management, not so much.

This is a horror story!!!
My mom had a car accident and we thought she wouldn’t need a car becuse she would be in Florida while her car was being fixed. She got back and her car was not done so I called Enterprise and they told me to go to the Herndon location to get a car. The guy I talked to: Danny in Chantilly assured me that when I get there I would have a car ready that he would call.
When I get to Enterprise the lady tells me that Danny never called. I told her i was very upset and I didnt like that he dropped the ball. She called Danny and could not get a hold of him. She then proceeded to take care of other 3 customers that came after us. I sat quietly trusting she would take care of me. She then tells me she has no car and because its after 6 now she cant get any.
I ask her to have Danny bring a car or to call Danys boss and she said there is nothing to do.
I keep asking to talk to her boss the regional manager and she kept saying that she was the store mgr and i could only talk to her.
After a whike I asked her why I couldnt talk to the regional if she was just protecting Danny and she told me to Get out of her office dont come back!!!
Finally she did call the regional Matt Croce but she did not let me talk to him until she lied in my face and told him how Danny didnt promise anything blah blah blah.
Summary:
— Danny in Chantilly is LAZY. He told me there were cars in Herndon without checking and he said he would call Herndon and have them have a car ready for me which he didnt
— Ryan in Herndon: when she found out Danny had dropped the ball decided to take care of customers that were there after me instead of calling the other Enterprises BEFORE they all closed. Then she defended Danny and did not want me to talk to the regional to see if he could get a hold of Danny. She later lied to Matt to make sure I was the evil of the story.
— The spanish lady there decided to start talking to my mom in spanish while I was talking to Matt and even though my mom told her I was handling it she insisted in harrasing my mom!!!
— Matt Croce sadly didnt do anything except defend Ryan!!!

Outstanding service. Very professional. Think his name was James. He went out of his way to ensure that I was able to get a clean car on a Friday night when 10 plus locations in the area refused to help including the enterprise location that gve me the dirty bad odor vehicle in the first place.

These guys are awesome! Excellent speedy service no hassle– totally customer service oriented. go here– forget Hertz!