Evergreen Turf

Came here to pick up sod we were told would be here in the morning. The gentleman that we spoke with said no problem it will be here. He never sated we needed to make a reservation in addition to us telling him that we would be there first thing in the morning. I drive an hour to get here. When I walked in this morning they said that that we never made a reservation and they sold the sod that they told us that they had for us because we did not make a reservation. We were never asked to make a reservation and we were specifically told that it would be here in the morning it would be «no problem». After speaking with the gentleman he now states we need to make a reservation two days in advance. Perhaps his own rules confused him. He also said since we only needed 200sqft he sold it. I understand it is a small quantity. That is why we called in advance. We made arrangements with no ambiguity telling him we would be here first thing in the morning when they opened. The implication of that statement implies a reservation made on my part. The definition of reservation is to keep back or set aside, esp for future use or contingency; withhold. I could not physically reserve the sod so that would require action on their part. Failing to understand that stating a time and quantity is in fact requesting a reservation. Telling me that said product would be her is an acknowledgment of a reservation. No customer service and they need to purchase a dictionary! I do not recommend doing business with these individuals.

Fantastic ! Grass was delivered a little early to accommodate my schedule last night. Only 600 sq feet for front yard but it looks great. I was going to use a diff company but was referred to Evergreen Turf by a client of mine who sells fertilizer to area golf courses. So glad he sent me to Evergreen. Love my new Tifway 419 grass. Thanks. Will definitely come back when I get the back done.

This company is a fraud! They will ship you their old crappy stock and you will be left with ugly brown lawn for months! Company would not correct this and basically said, have you landscaper take care of it! Worst customer service by they manager Reece as he will not return phone calls and just points the finger to everyone other than the company… would never recommend to anyone! Do yourself a favor and find a different sod company, even Home Depot has better customer service.

This company provided us with 600sf of sod and installed it. The sod was to be fertilized during installation but was not. Moreover, the guy they sent out to verify it had not been fertilized argued with me that it was fertilized as the installer was installing it (don’t know how since I watched the whole installation and the installer never put down fertilizer). Additionally the reason I called the company back about the fertilizer was because a large part of the 600sf was looking pretty unhealthy. Again after much arguing I was told the sod was overseeded and the winter grass would continue to «come in» in spite of the fact that the growing season for winter grass in Arizona was long over. I called the week before Thanksgiving to have someone come and look and it and I was put off. I have waited two weeks (no return call) until I called them today some guy named Reese (again after arguing) basically implied after all this time I must have done something to the grass. I will be waiting to hear from Reese regarding the outcome of our shoddy looking winter grass but in the meantime it may be better to shop around before you buy your sod from this company.
I received a response today from the company via BBB. I am shocked at the lies the owner (Reese?) responded with. Very disappointed and surprised –one would think in this economy businesses would be bending over backwards to make up for poor service or product instead it is the opposite.