Colletti Design

I purchased a door from Colletti about 9 years ago and recently I requested that they add an additional lock to the door. After giving me the run around they basically did nothing. I’m still waiting on an estimate to add the lock. I am very disappointed in their lack of customer service.
I strongly recommend that you not do business with this company. Even if you think their door designs are good keep in mind the terrible customer service you will have to deal with in the future.

I recently had Colletti Design replace my stair railing. Things started out well but quickly went downhill. Initial design phase was quick and easy. I was informed that the lead time would be 6 – 8 weeks. After 8 weeks of waiting with no update, I called to find out what the status of my order was, and got a quick response.
A team showed up to «template» my railing, which involved some welding inside my house. I received a phone call later that day from my wife to inform me that the install team had set fire to my staircase, causing damage to the carpet on 3 – 4 stairs.
They were very apologetic and promised to pay for replacement of my stair carpeting. I wasn’t too upset at this point (accidents do happen), but my experience afterwards was completely unacceptable.
You would think that after having set a fire inside my house that this company would have payed especially close attention to my job, but I experienced the opposite. Not once did I ever receive an unsolicited phone call. i was constantly calling to find out when (if ever) my railing would be installed. Two and a half weeks later, after promises of «expediting,» my railing was installed — in the wrong color.
At this point, I was very upset and informed the owner of everything that went wrong. The only thing I was given were some weak apologies. They did eventually arrange for my railing to be removed and powder-​coated in the correct color.
I was given nothing for my multiple inconveniences. Given the price (which is substantially higher), I was expecting to receive high-​level service. I received the opposite.
All said and done, I received a simple stair railing after 12 weeks, along with a burnt carpet and several long days for my wife and baby, at a substantial price premium.