Bank Of America

worst customer service here lupe Ortiz is the girl that helped me. she is so rude and unprofessional talking to me like I’m a nothing and very very bad customer service. don’t come here cuZ they treat you like dirt. I’m going to cancel all my five accounts and take my business somewhere else. I’m a preferred client and got nasty treatment.

I came in today and for the first time I got me a real respectful, professional, fast bank teller by the name of Omar. Thank you so much Omar you made my transaction very pleasant and fast. Bank of america should be into Unilocal reviews because it allows you to know who is doing there job and who isn’t. Once again thanks Omar for allowing me to experience great customer service from Bank Of America or should I say from you. Keep up the good work!

so i needed to know what i needto refinance my car. i have 2 babies, newborn and 2 yrs old. she said it will only take 30 mins for application. i specifically said, if i needed t do something else after the application. she said no, all will be done by boa. but then they want us to send docs to bmw, go to boa to send car register, which she forgot. i ended up paying 300 $ for my caregiver so i can finish these documents. took longer and much much time wasted, money wasted, because she lied once. thats why i hate liars, they only think of themselves. she wanted to close a deal so she lied. or shes just stupid.

I drove all the way from long beach to get something notarized and they decide to tell me when I arrive that they only notarize bank of America documents, INSTEAD of telling me when I called to make the appointment and TOLD the person on the phone exactly what document I needed notarized. The man who «helped» me when I arrived was completely unapologetic and left the room after he told me they can’t help me. I absolutely despise bank of America.

Lines here are consistently long with only 2 – 3 tellers at any given time. Weekend, weekday, morning, afternoon, doesn’t matter — long lines. The staff is always courteous though so I will avoid giving one star.

My visit here to this branch was great! My expectations of this BOA branch was actually much better than I thought it would’ve been! As soon as I entered, a staff greeted me and asked me what I needed immediately, and what I needed was to speak with a representative. So I spoke with Helen Kim today, and she gave me the best customer service! Helen was very friendly and she helped me with all of my needs. She was also very patient and willing to answer all my questions. I will definitely come back again!

Worst bank ever! Every time I walk in here, there are only 2 damn tellers. Doesnt management realize that when you have plenty of customer walking in, then U should staff accordingly. They have more people sitting at their desk just looking at the damn line! Seems like they don’t give a shit! All that fees we pay for and we can’t even get enough tellers. Seems like if u have a business U get priority service! A dumb shit can get run this bank better than these incompetent managers. Then they ask U to do ur business outside at the ATM… No bitch, I’m inside for a reason! Fuck off!

This is the second time I’ve come here during my lunch time. The first time I turned around and walked right out. ONE teller during lunch time and 10 people in line! I don’t get it. Very inconvenient!

Why are there only 2 tellers when the line reaches out to the door? Seems to be the question every single time I come by here.
I came during lunch time and expected the line to be long. However, you would think they would open up at least one or two more tellers especially during lunch hours, but all I see are even rude workers here who stand behind the back on their phones. What the heck.
After already being irritated of waiting an enormous amount of time, the girl who helped me was very rude and moody. Made it even worse.
Even if you live near here and need to drop by a boa, don’t waste your time waiting and then being disrespected as well. I will not be coming back to this branch.

One teller. .on a Friday the 15^th of the month in the middle of the day?? Come on..

Worst B of A. Long lines during peak hours which is usually when people get off work in the afternoon and ony two tellers are usually available. Go elsewhere.

No star at all. Worst B of A. If you want to test your patience or kill your time this is the place. I’m writing this while waiting in line for more than 30 minutes!

What is with this bank? I waited 35 mins. There was one teller working. Seriously? On Monday??? I am never coming back here again. Slow as a turtle.

LITERALLY THE WORST B OF A BRANCH IN THE WORLD. Long lines and terrible customer service.
and I generally dislike B of A anyway, because of their shady business practices.
This past monday, I went into this branch exactly 4:54 pm to try and cash my check before the end of work rush. When I got there, there was already a LONG LINE. Why? Because there were only 2 tellers available… OUT OF A POSSIBLE 10 WINDOWS. Even the merchant line was almost out the building.
The wait is not the worst part. What was even more appalling was the attitude of the bankers. As the line got longer and longer, one banker kept walking up to the line and asking people if they wanted to use the ATM, of which ALL OF US said no. He would then retreat behind the barriers that separate customers from bankers. He would walk around the window and look over the shoulder of the tellers to «supervise» their work, but ultimately, he was doing NOTHING. He even went outside to «shmooze» and glad hand with one of the clients he already knew. Even that customer was telling him the line was «ridiculous.»
There was another banker behind the teller windows, but she did the same thing, «overseeing» the tellers, but not helping the customers. When the line got long, and the customers were visibly upset, she hid herself in the back of the bank, and never came out.
When one of the members in line started to complain about the wait, one banker was EXTREMELY RUDE, telling him that there was nothing he could do, and that in the future, all banks will have no tellers inside. The customer said he didn’t receive such terrible treatment at his Fireman’s Credit union, to which the banker replied, «But they can’t help you right now, can they? Exactly. So you’ll just have to wait.» The customer got so upset, he actually walked out the line. A few people followed him
By this time, I’d already been in the bank 20 minutes, which is unheard of for a simple check cashing. In that time, The bank opened NO MORE WINDOWS. In fact, they shut down one window and started helping only Merchant accounts, meaning there was only ONE window open to service the 30 people waiting in line. YES, 30 PEOPLE.
Even with the one window, and the other window being commandeered, the wait got EVEN LONGER because the other bankers would CUT in front of the waiting customers to service the needs of the people they had been helping, opening new accounts or whatever. When another customer commented on the wait to the banker, the banker was EQUALLY RUDE, spewing the same rhetoric as the banker before. This customer was fed up when her name was finally called to go to the window, and the Banker Followed behind her making snide sarcastic comments, such as «well if you don’t like it, you can fill out a complain form» in a very snarky tone. Then, the banker went behind the teller windows and began joking and making comments about the customer.
The overall attitude of the bankers was TERRIBLE. There were like 5 BANKERS that I saw walking around, doing nothing, while the line got longer and longer. If ONE BANKER would’ve picked up the responsibility of running one window, the line would’ve went 200x faster.
Mind you, I still haven’t gotten to the window. The tellers didn’t seem to care about the displeasure of their clients. They were working at a leisurely pace with no sense of urgency. AND, the girl at the window MESSED UP THE merchant account’s order, causing the line to be held up an additional 15 minutes.
In total, I was in line for 42 minutes for a transaction that took a minute and a half.
We all know how bad B of A is as a company. And if you don’t know, you can read the news or google. What I couldn’t understand is the complete and utter disregard this PARTICULAR branch had for it’s clientele. This is a stark contrast from the B of A branch in Cypress, or branches of other banks I’ve been to. I wouldn’t be upset, except that this is a regular occurrence anytime the branch is busy. These bankers don’t care about their clients, they just care about quotas. AVOID AT ALL COSTS.

No stars for this location if I could but Unilocal doesn’t let you do that. Only 2 tellers and lines everywhere. The grocery store has better customer service. This bank use to be so quick and fast. Now it’s crap. I won’t be coming back here anymore. Even if it’s close by.

I belive this is the worst BOA branch office. The manager and assistant manager are just standing there to watch the long line and wo’nt do anything about it.
The loan and credit of line services won’t get you approve at all. Don’t waste your time here. I feel so insulted by the people there.

Terrible branch. A woman told us to wait for about 10 minutes to close an account and 20 minutes later, a really nice guy worker told us that we should withdraw the money before closing the account to go faster. Then we waited another 15 minutes AFTER withdrawing the funds, and were told it was going to be another 10 – 15 minutes before we could close the account. The guy worker was really nice and helpful (hence the second star), but the other workers took forever and that first lady who told us 10 – 15 minutes was a liar (she deserves negative stars). What a waste of time.

In the same plaza as Seafood City Market is where this B of A branch is located. I’ve never been serviced by any of the tellers here because I’ve just used their ATM.
Felt safe cause there was security guard at the entrance. The ATM area was clean, and it worked.
This branch is A-​Ok in my book.

I don’t even bank here, came to deposit for work received a snappy attitude from the teller named Sarah. I usually quick tip good services, I just didn’t appreciate it and therefore I must bring it to your attention my fellow Unilocalers.

Residing in the same shopping center as Jollibee, Polly’s Pies, and Seafood Palace, this Bank of America is NOT very convenient. The way the building is structured, there’s not enough surrounding space for cars to move freely or to park. As a matter of fact, the entire shopping center lacks parking spaces in general so you can understand the issues this can cause on Friday afternoons and weekends.
There are 4 ATM’s total (2 drive thru & 2 walk up) which is great, since the branch is relatively small and crowded. The branch staff does their best to have as many tellers available and the Sales Service Specialist (who greets you as you enter) will direct customers to avoid confusion and long lines. As you may know, Bank of America is a big bank so service is going to be compromised. There’s going to be turnover with the banking center staff so you’re probably not going to see the same associate work at the same branch for years on end.
A few years back, the interior was remodeled with new furniture and they sectioned off a couple offices for privacy, which is important when dealing with mortgages and investments. Since, there are only 2 BofA banking centers in Cerritos (the other one outside of the Los Cerritos Center), this location gets a lot of foot traffic, also given the fact that it’s right off the 91 Freeway on Norwalk Blvd.
I visit this banking center often, but mostly to use the ATM and only during off peak hours. I’d rather do my banking online, thru the mobile app, and at other banking centers with easier access. FYI, there’s a nearby stand alone ATM at the Cerritos Towne Center.