East West Bank

The manager is the rudest individual that I have ever come across. I am first generation Chinese American and I cannot speak fluent Mandarin. I have come here multiple times in regards to problems with my account and each time, the manager rolls her eyes at me because I cannot communicate with her in Mandarin. I understand that you are a Chinese bank but you are alienating the entire Chinese American population within the United States that may not speak Mandarin. In addition, you are located within California, so having employees speak English, not to mention the branch manager, should be a requirement!!! My mom, who is a very patient woman, is fluent in Cantonese and speaks Mandarin with an accent, has also had problems with the manager regarding her attitude towards helping customers. I avoid this place like the plague.

it’s simple really…
open ’til 7pm M-​F and
open ’til 5pm on saturday and SUNDAYS!
can’t say how many times this has been so convenient for the business!

This is the second East West Bank in this plaza. This one is located inside the 99 Ranch grocery store. I don’t frequent this one as much as the other because I have to go through all the shoppers in the store. The past 2 times I’ve been here, I get stuck behind customers that have account problems –_​_​– I have my slips filled by the time I get to the bank, so instead of a 5 minute visit, it becomes a 10 – 15 minute visit. Plus, it probably doesn’t help that there’s usually just 1 teller.