Joshua Medical Group

Physicians are professional and friendly. Front desk staffs need to improve customer services and people skills. They let you wait in the phone for a long time. Wait time to get seen usually takes about an hour. Good thing is they do basic blood draw in the office which save my trip to go outside lab.

Cynthia at the front desk needs to get the bootin. She is so rude. She shouldn’t even be working here. So rude and not compassionate at all the patients that call or walk through the doors.

I am grateful that I have nice and caring doctors.
more specifically Dr. Mui and Tsai.
However, their assistants and the front desk ladies need to work on their social skills.
Every time I go in for an appointment or to pick up my prescription, they exhibit no customer service skills and just chat about their weekend while I’m waiting to be serviced. (note:no one else was waiting).
Poor customer service, other than the doctors & nurses.
If they had a workshop and enforced their workers to be more personable, friendly, and act like they care about anybody but themselves or for their shift to end, then this might be a decent center.

I’ve come to Joshua Medical Clinic for a few years now but my last few experiences have not been delightful! I had an appointment on Thursday 2÷18÷16 at 11:30am but they called me early that morning to cancel my appointment. I had taken the day off of work just so that I would make it to my appointment on time, they didn’t give me a 24 hour notice and had any consideration for me. Furthermore, on Tuesday 2÷23÷16 I called to make another appointment for the same time but I was told they never make appointments later than 11am. Really? Anyways so I said ok fine I’ll be here at 11am. I had also seen Dr. Lawrence 2 weeks prior which went without a hitch, however, his assistant was suppose to schedule an appointment for me to see a specialist and when I called today 2÷23÷16 to verify it wasn’t even take care of they had nothing on file! I’ve waited 1 year to see a specialist so a few more weeks makes it feel like eternity! I’m frustrated with the lack of humanity shown for their patients, they don’t seem to care if they’ve made a mistake and made you upset. I’m changing doctors today!

Great customer service and doctors are great with kids. Can always count on same day appointments when my kids get sick.

Horrible service! I have been going there for my annual exams for the past three years. I was never impressed. But I kept giving it a chance. But after today’s visit i am definitely changing facility. I checked in early for my 11:30 Saturday appt. after waiting 40 min. The medical assistant called a patient name that did not reply. She then looks at me and asked for my name. Then she said to me. I think you are next just come with me. She never asked for my full name and date of birth. She has me go into a pediatric exam room and has me out my purse by the sink. I look over and the sink was gross! Filthy ! The medical assistant then asked me what brings me in? I said well I am here fur my annual physical/​well women exam. Oh are you sure? because we don’t do well women exams on Saturday. Well… Then I asked what is an annual exam. It’s not a well women exam. I said ok so why was I not informed at the time of scheduling my appt. well I will ask Dr. Mui. And see if he does well women exam. His assistant came in and said o does not do well women exams. He is a family medicine physician, and does not perform well women exams?! So then I walk to the front desk and spoke with Cynthia and said for insurance reason we can do both exams on the same day. Well how strange because I had a full physical last year in August of 2914 and had the same insurance. I then asked for there office manager. She then said she was on vacation and will be returning on August 24. Her name is Araseli. I then later call and asked to be transferred to Araselis voice mail. The respond was «she does not have one»! Don’t know how this facility runs!!! I work in the medical field and this is not how out medical facility runs!!!

I’m so upset I can’t believe the medical care that my wife has been receiving from this place I can’t even call it a medical office my wife has been sick for 2 years with chronic ear infections headaches and they kept sending her to specialist an ENT the first ent that they sent her to made her feel like she was dirty and told her that she should put peroxide in your ear that was almost a year ago! My wife was complaining on her left eye she couldn’t see out of it very well and very disoriented and very left-​sided heavy her whole body was like heavy on the left side so I took her to a eye doctor to see what was wrong with her eyes the doctor said her eyes are fine she checked her for over 2 hours and recommended a CT scan because it’s not an eye problem there’s something in the head that’s what she said she gave us a referral for a CT scan we took it to UC Irvine we just got a CT scan Irvine saying that my wife has a mastoid infection so now her primary new doctor is ordering an MRI I’m so upset !!! That’s not the only thing it took them 12 weeks after an ultrasound that my wife requested cuz when she formally when an initially for blood work they told her she just has a vitamin D deficiency she called back and demanded a ultrasound and told Juliana Wilson the PA assistant that she’s not feeling well something’s not right and asked her not to forget about her because of it mammogram result that was never read to my wife by a doctor and when she confronted Juliana about the mammogram results she simply said that we tried to get in touch with you my wife felt insulted because we bring our 15 year old son there and every authorization that came from any specialist has been coming from the office for 3 years phone numbers were never changed my address never changed and when she said that she tried to call that was just pure stupidity insulted our intelligence again. So finally after 9 or 10 weeks the ultrasound nothing.!? We were to several emergency rooms and they kept telling us to go to the primary doctor so I went in the office with my wife and they told us that dr. Wang is on a retreat some type of mission anyone being for at least another 6 weeks hmmm. But she did ask to see dr. Wong he is her primary doctor Lawrence Thai and Juliana Wilson are not professionals they should not be working PA assistance they do not look at the forms or any test results the doctor needs to sign off this is a bad place to take your dog my wife had a dilated bile duct her hold of her liver was infected !!! She has gastro problems that are not resolved yet she scheduled to do a colonoscopy she scheduled to do an MRI for her head we don’t know what is going on with my wife because of the stupid medical office they’re very incompetent my wife whole left side of her body is not right the new doctor is sending her to a neurologist and a hematologist because of her white blood cells been so high for so long so please make sure you see a doctor I can’t personally tell you how good doctor Wong or how good or bad he is because my wife never simply never seen him I feel like my wife was neglected– when he came to release my wife from the Hospital that was the first time we ever seen him he didn’t even apologize he just said do whatever. Dr Brown says he didn’t even ask to her C in his office — what primary doctor does that dr. Brown was a surgeon that removed gallbladder that was the best decision that he made because she was amazing and I thank God for her because she ended her pain she also complained of peeing in large amounts Lawrence Thai I’ll take a urine test if you want me to and he sent her the results of negative but my wife have stage 2 kidney failure thanks for all your help for making my wife sick god bless you and I hope you could sleep well at night and whoever is reading this please don’t go here don’t take your dog !!! I also forgot to state that my wife has diabetes type 2 that was never treated by this office

I don’t even know how to start this review. Sighs, this place was always the place I ended up when I was sick and in need of assistance. But now that’s going to change. I had an appointment for 2:30, and I arrive about an hour early. I’m not sure why, maybe because I just wanted to go somewhere. Anyways, Its about 2:00 pm and ESTHER calls me to enter the backroom to get pre checked. I was talking on the phone with my father when she called me in, so I didn’t hear her. I looked over and saw her ROLLING HER EYES and making this face. I hung up the phone call with my father, and I walked into the back, and she was gone. She wasn’t waiting for me to follow her. So I looked to the person closest to the door on my right when I entered and said «where do I go», I kid you not, she scoffed. I then saw Esther peek from behind a wall and roll her eyes AGAIN and waved me over to get weighed. While she was weighing me, she made multiple comments about how I was 18 and how I shouldn’t be here. It made me feel unwelcome. Like sorry I’ve been coming here since I was a baby, and I haven’t had a chance to find a new doctor. I told her I was looking for a new doctor and she just shrugged it off. When she took me to the observation room, I told her how I was talking with my father and I didn’t blatantly ignore her. She ignored it. HAHAHA the rudest experience I’ve ever had anywhere, not just at the doctors. The funny part is I was more upset at her lack of customer service then I was about my weight. Esther wanted me to leave this place, and she’s getting her wish. Doctor Cheng and Dr. Wong, you guys are still pretty rad. If anyone knows where a better medical group is, please feel free to message me. It would be great help!

I’ve come here since I was in the 5^th grade, and now I’m 27, going to be 28 this month, so that should give you an idea of how much I love coming here to see Dr. Tsai, Kelly Li, and Dr. Mui! The service here is good, I’m usually in and out within an hour or so, if there are not many people there 30 minutes top
I don’t see Dr. Wong often, I think he’s usually at his other location in Buena Park, but I’ve been seeing Dr. Tsai since 2011, since he’s the one who prescribes me my medications whenever I’m sick
Good staff, and good thing that most of them speak Mandarin!

This is the only place I bring my kids for the general care. The doctors are knowledgable and friendly. The medical assistants are always on top of everything as soon as we walk in. The kids do look forward to their candy at the end, and I always go home with a new christian read for bedtime. WIth 2 locations, they are very accommodating and usually have an opening that fits my schedule.

I bring my son here for wellness checkups regularly. Love Dr. Cheng & Dr. Lawrence. This review is regarding the medical assistant, Esther. On multiple occasions, she’s been rude, condescending and harsh. I’m surprised she’s still employed. She doesn’t greet us, or even a mere «go head and step on the scale, so I can get your weight». Just expects you to know what she’s thinking, apparently. Even when she took my temperature, she stuck the thermometer way too deep under my tongue and I tried to pull back and tell her that it was too deep and it hurt. Instead, when I pulled back, she stuck it even deeper. I’m like wtf are you trying to gag me? Everyone else here, however are extremely helpful and nice. I’ve called Dr. Cheng multiple times when the office is closed, even on holiday about my son and she’s taken her time to help me with my urgent matters regarding my son. She’s very caring and helpful. Its too bad people like this ruin the experience.

We are so happy with Joshua medical center Buena Park. I took my nervous 18 year old son with Autism to Joshua Buena park the staff was so nice and understanding. When we first got there there was a nurse. or should I call him an ANGEL that took his blood preasure he set the the wonderful mood my son got into. his name is Nahoul. Then we we met with Dr. Kwan he was so patient and carring with him!!! I have such a good feeling about this med group I feel at ease now about who’s going to see my son for all his medical needs. Thank you and God bless Joshua medical center. sincerly… Mindy

Horrible, completely messed up my insurance on a medication I have for my condition, which apparently they were «unaware» of even though I expressed it many times to the Doctor as well as the assistant. It cost me almost 900 for a prescription that should have been 5… I’m sure you could imagine how frustrated I was.

Changed my primary care physician because my old doctor was completely incompetent. Unfortunately, didn’t feel much better coming here.
I so wished I had seen Dr. Wong because I’ve heard really great things about him. My experience was great with the receptionist in the front and with the medical assistant who took me back to take my vitals. That’s as far as it got for me.
I saw Lawrence Tsai, a Physician’s Assistant, instead. While he answered all of my questions logically, I did not feel that the visit was worth my $ 10 copay. I feel like I could’ve gotten all his answers from WebMD…
The entire time, he looked at the wall about 1 foot to my left. This is a huge pet peeve of mine. Reminds me of a dog who knows he did something wrong and can’t look me in the eye.
He spoke as if he was trying to regurgitate a list of «health questions» he had in his head. His answers to my questions were very «verbatim from a medical textbook» style.
A girl also came into the exam room with him and took notes while he talked to me (no idea who she was, why she had to be there, and he didn’t ask me if I minded someone being in an exam room with me). They had little inside jokes with each other throughout my conversation, which made me feel like I was not really important.
He looked pretty young, and I’m thinking he’s fresh out of PA school, and I understand that if this is true, he just doesn’t have much experience with dealing with patients. He doesn’t seem ready to see patients on his own. If he is NOT straight out of PA school, he has some serious people skills he needs to work on, because when you become a «doctor,» you are not simply a walking textbook to answer generic questions, you are an important person in someone’s life. You should be able to make your patients feel welcome and comfortable. Smarts and no personality doesn’t make a «doctor.»
Unfortunately, my weak encounter with Lawrence Tsai drove me away, I guess I’ll be on the hunt for a new primary care physician again.

Think twice before you come. The nurses here are just plain rude and incompetent. Doctors are mediocre as well. They usually ask you a few basic questions and rush you out the door. I would recommend you check out other places before coming.

So this is the second time i’ve taken my child here and the second time the medical assistant did something completely incompetent.
Today, after taking almost 2 hours to finally ok my insurance… we were taken back to the room… to wait another 20 minutes.
Within that time (not having even seen the doctor yet) the medical assistant comes back to the room and tries to administer some medication to my child that was meant for the ADULT in the next room… Of course I protested telling her we havent even seen a doctor why would he order medicine… she left the room and the doctor finally came (nothing was said about the mistake). On our way out the medical assistant did say «Sorry, I don’t know where my head is»
YEAH thats going to cut it.
Anyways… this was the second time the medical assistant was completely incompetent so im looking to go else where.
**The Doctors are ok. But when you spend 90% of your time with the office staff and assistance. and their incompetent, it doesn’t matter how good or great the Dr. maybe.

This is one of two medical offices, with the same name and ARE related. One is located in Cerritos, the other is located in Buena Park. My review is of the general medical group and Dr. Wong the founder and main doctor. The main differences between the Buena Park office and the Cerritos office is the size, with the BP office offering more space and thus slightly shorter waiting times (since it can house more staff and doctors).
My family has gone to Joshua Medical since I was in elementary school. Dr. Winston Wong is a compassionate doctor who truly cares about his patients. Most doctors might look at you for 5 min, prescribe you something and then send you off. Here, you’re told to exercise, explained a good diet for your needs (diabetes, etc.), and then given prescriptions for things diet and exercise can’t fix.
The staff is generally friendly and well trained, and do their best to fit you in, even if you call week of. They do take walk-​ins, but be advised, these offices operate more like clinics, so the wait can be a few hours without an appointment. If you are a cash patient, the visits are discounted after the first visit. The nurses are super-​friendly, and make it a point to keep the patients as comfortable as possible. Again the only issue might be the wait (even with an appointment), but it’s only because the doctors really spend time with each of their patients.
On top of everything else, Joshua Medical is a medical ministry, and often do free flu shot clinics locally, and more intense medical work abroad. I appreciate a good Christian doctor who truly loves being a doctor and uses his skills and talents with a servant’s heart.

They’re not closed. They’re in business and are a really great medical group. I’m very happy to have found them as doctors for my son. My only complaint with them is their lack of hours at this location. They only are there on certain days. Oh well. I guess sometimes you can’t have it perfectly. Other than that, this is a very outstanding medical group.