LensCrafters

Ask fior Chris… he was super helpful and patient with my indeciveness! This is the only lens crafters I will ever go to even though there is another sore closer to me. Thanks Chris for awesome service! !!

These guys are life savers!!! Over the weekend I got sick and was unable to wear my contacts, but I had recently moved and I could not find my glasses anywhere! I was blind! That was the scariest feeling ever. I tried several places but kept getting the same story «we don’t have anyone in that can make these today» or «we can make some for you and have them ready later on Monday.» Not what I needed. So my very last stop was lens crafter’s. They said we can absolutely get these ready for you today. Just give us an hour. Hazah! I am saved! And so so thankful for these guys. They were also very friendly and let me know about discounts that they were having, and they were real. The sales man even said if you find your other glasses within 30 days, you can get a refund. That is above and beyond for me. When it isn’t just about the sale. It is about the customer and their story. So so so so thankful for the guys at lens crafter’s. And the glasses were ready EXACTLY 1 hour later. ;)

Very helpful (cashier #507 279) is all I have from my receipt. I wish I remembered his name, because he was awesome. Decent selection, and okay time for them to make the prescription (2 hours), but I wanted to give 4 stars because of this guy that helped me. I echo Katie M.‘s review basically. Thanks LC

I got new glasses here a few weeks ago. I dealt with two sales people. Neither rushed me, neither tried to push extras on that I didn’t want. Just a good positive experience. Also the sales guy did everything in his power to make sure I got the frame design I liked at the lowest possible price.
Perfect experience.

I’ve purchased prescription glasses and sunglasses from this LensCrafters location several times in the past few years but my most recent experiences have been the worst.
My husband and I went in to LensCrafters last August so we could each get a new pair of glasses. We were lucky enough to have a salesperson who seemed genuinely interested in helping us find the best glasses to fit our face, so it took a little while. He bantered with us and it was a good ol’ time. Then it came time to pay. I have pretty fabulous vision insurance and pay extra each month so it covers more when it comes time to get glasses, so I was shocked when my bill for two pairs of glasses was over $ 500. «Are you sure?!» I asked. «Oh yes, if the system says that’s what it is, then that’s what it is.» «Well, why do I have a copay for glasses, I don’t pay a copay for glasses.» «Ma’am, if the system says you pay, then you pay.» «Ok…» So I paid and went on my way. But I did call my insurance company and found out that I was overcharged by about $ 135 between the two pairs. My insurance company also told me that my total was so high because LensCrafters is one of the most expensive places to get glasses and many of the extras that are covered by my insurance are not covered at LensCrafters because they are proprietary. So while I would have been able to get something like anti-​reflective coating covered at some other store, it was not covered at LensCrafters. Anyway, back to LensCrafters I go to get a refund…
So now I have two scratches in one of my lenses, which is weird because I’m not rough on my glasses at all. I don’t have kids or dogs, and I don’t do any roughhousing, so I don’t know how I got them. But I stopped in to LensCrafters last night to ask about warranty or cost of replacement. The attitude the saleswoman put off was really unwelcoming, and she accused me of dropping them. I didn’t drop them, that I can remember, but what does it matter — I want to know if I have a warranty or how much it will cost to replace them. She finally looked me up in the system to see if I had purchased a warranty, which I didn’t, and was told that I would have to pay to have them replaced, but I wasn’t given an amount of how much that would cost. I walked away feeling like I had done something wrong. This was the first time I had encountered this saleswoman, but not the first time I had experienced rude staff here.
They have a variety of styles of glasses for men, women, and children, but they are expensive even with insurance, (apparently) have poor billing practices, and some inconsiderate staff. While LensCrafters may work for some people, I will be going elsewhere for glasses from now on.

Caveat: finding this place was hard. They are next to Macy’s in the mall bottom floor next to the escalators. Park on the East side and go in the first entrance adjacent to Macy’s and turn right. I couldn’t find anything on that on the website or Google Maps.
Breakdown on my experiences:
First trip: Came in on a very low traffic time period (Tuesday morning) and got right in and out again. I worked with the General Manager, who did an outstanding job. He was friendly, easy to talk to, very clear on the whole process.
Second trip: Turns out I got the wrong prescription from my doctor. Things were a bit busier on a Saturday morning but was getting headaches and had to make some move there. The girl I worked with did a great job, recognized the name of my eye doctor, and got me squared away quickly (and for free).
Really don’t know how it could have been improved. I think your mileage may vary when they’re really busy but I at least coming in when I did, but my experience left nothing to be desired.

I can’t speak to their glasses, but I can speak to their service. Last night, I lost the screw to a nosepad on my glasses a little after 8 PM. Of course, virtually no optical shop is open until 9 — except for LensCrafters in the mall.
Needless to say, I called and confirmed that they were open and where they were in the mall. When I got to the store, they treated me as a valued customer and fixed my glasses quickly and correctly.
I will definitely be giving LensCrafters an opportunity to make my next eyeglasses.