Round Table Pizza

Ordered online at 3pm for 5:45 delivery. Called at 6pm and they said the driver was not quite back to Round Table, but when they got back they would send them right out. So almost 3 hours lead time and they were over 30 minutes late. There are too many choices for service like this. NEVER again.

Hands down, the worst eating experience of my life! We came on a Monday evening and ordered some pizzas, salads and wings. An hour later we went to check where the food is and were promised a 5 mins ETA. Well, the chicken wings came to our table right after that FREEZING COLD, like they were just taken from the fridge. For goodness sake, learn how to use the microwave. We requested our money back just like all other customers that evening did.

Terrrribleee service:
— the service was absolutely horrid
— décor of the restaurant was awful, the lights over some of the booths were absolutely way to bright and to close to my face and I’m only 5’7
— my food was served 55 mins late
— food sat in kitchen and got cold
— I was not served my food till I asked if it was ready
— salad bar was not filled at all and when i asked if they could refill it I was ignored, I I then asked 4 more times and was still ignored, it was only filled when a family member of a server asked for it to be filled
— food was terrible
— only one male server there was kind to me and my family and apologized for our inconvenience
— definitely not worth my money and time

Worst customer service!
It was such a bad experience I don’t even know where to begin. We came in on a Saturday night. My husband order a large pizza and we were charge for an extra large. We were trying to make the cashiers job easier so we told him to just leave it. It was no big deal. Anyways, they told my husband it was going to take 30 minutes. We sat down and waited and the entire time we had the number on the table. Let me just mention that the restaurant was empty there was only a small group of people in a room that were having a party or something. So I got up to get some soda and I saw a girl handing our pizza to one of the guys and I heard her say Our number so I went to go have a sit to wait for the pizza. The guy walked right by us into the room where the group was he then came back out with the pizza and walk back to the kitchen with it. I thought maybe I heard wrong. So we continue to wait. We started to get frustrated that was taking so long. So I decided to go myself and ask for my pizza he then said oh it was ready I was looking for you everywhere he never even approach us to ask us. He said they took the order but they didn’t got the number which was also a lie because I heard the girl give him the number. He gave me my pizza and it was cold and did not even made our bbq chicken we had also order I had to ask him for them. And it took another 20 minutes to have my bbq chickens ready. We were already so frustrated with all the waiting we ask them to put them to go. It is very disappointed to have to deal with this kind of things when you are just trying to go out and have a good time with your family.

Just ordered, and got excellent service over the phone from Maria.
Easy process, good service, good pizza…
I usually order from Villa Roma or Mountain Mikes, but if they are busy like today, then Round Table is always a solid backup.
Back to Round 2 of the Nfl Draft.
How bout them Cowboys!

This is a very comfortable spot. Big open spaces and they will have the football game on. Maybe the pizza isnt something to write home to Sacramento about but everything else is great. Salad bar there for that one picky friend who is on a diet. Soda machine worked fine and without whoha you can get more refills yourself. Beer is probably where they make their profits so make sure you order one — no I dont own this place :).

I’m not sure whats been going on at this round table but, they lost a long time customer tonight. Always late, always screwing up my orders. I called tonight to find out if I was going to get my Pizza and the girl on the phone had no answers to why they where 40+ mins late. I finally get my pizza pie and its cold! I’m spreading the word about this crappy service.

Still the worst Round Table Pizza in Northern California and I don’t think they care. Called for delivery, 1hr 45min. No thank you.

I’ve always really enjoyed round table! But this location is awful. Our pizza was so sloppily made and cut. I mean… the box was even closed on part of the pizza. For ONE $ 30 pizza, better quality and care is expected.

It’s Sunday and I don’t feel like cooking so I went online at 5:30pm and ordered a medium cheese pizza with garlic, green onions, peppers & mushrooms. They quoted that it would be ready at 5:58pm.
Round Table is slowewwwwwww. So many people waiting for pizza, wings, whatever and the wait was entirely too long.
People were sending food back that was cold, etc. someone even asked for a manager, but apparently there wasn’t one onsite.
At 6:25pm my pizza was finally ready and it’s not even hot! Which means it’s been sitting there for quite some time after it was cooked.
Two stars because the pizza is tasty after being warmed again in the microwave.

After a long hiatus since receiving bad service here I decided to try again, what a mistake. The estimated delivery time was 59 minutes. It took two and a half hours. Order came out to 54 and change. Was going to just give 60 to include tip but driver did not have the soda we ordered so we requested at least the 2.99 back for that which driver was unable to furnish. He also insisted on keeping his tip and seemed flustered. They also did not bring the sauce we ordered and paid for plus by the time our pizza arrived it was colder than room temp. 60 dollars for what? I could not even eat the pizza it was so cold. I tried to call in three times but the phone just rang and rang, which is very disappointing. I will be reporting this to corporate but I wish local management would address the issue before I feel the need to do so.

I ordered my 2 pizzas at home by phone at 445. I told them I’ll be here by 530. I got here at 530 with kids in the car. It’s now 5:50. I still don’t have my pizza. No apologies. Just a dirty look from the manager. There’s a reason why this store only has 2 stars. Now I know why.

I would give it a 1 star but the place is very clean. Other than that is sucks. The pizza is so dry. Like cardboard. I ordered a regular pepperoni and I got this thin crust pizza. I wonder I lf ordered a thin crust would have I got a piece of paper. By the way the employee’s seems like they don’t like to work. They like to stand around and snack.

Service is hella slow. Don’t even apologize for delayed pick up orders. Never coming back here again. Horrible service.

Sunday evening, ¹²⁄₂₀. Worst pizza restaurant I ever had the displeasure of eating at. We waited for over 1 hour and 15 minutes for an undercooked and incorrectly made pizza. Clerk said nothing was amiss when we ordered our pie. When we inquired why it was taking so long in a half-​filled dining room after 45 minutes she told us they only had one chef this night. After we ordered we looked to sit down at a table and all the empty tables were full of the dirty plates and cups that had not been bussed yet. We had to clear and wipe our own table. Then we watched pizzas fly out the door for their deliver orders while we continued to sit and wait. The people at the table next to us had bee waiting longer that we had when out pizza finally arrived. They were livid and got up and demanded a refund.
Pizza at its most basic is a tomato pie with mozzarella cheese baked at a high temp. Everything else added is extra topping. We ordered a veggie pie and when it arrived it had no tomato sauce and was cut into tiny 2 inche slices. The veggies were uncooked and the crust was soggy. No one gave any apologies and the staff was cruising around behind the counter at a slow pace with no care in the world that customer service was collapsing around them. Just a bunch of kids hired by an absentee owner who only cares about the bottom line. Well, we will never ever go there again so good luck. For a chain that advertises as the only honest pizza, its a hollow slogan with nothing behind it.

This place has really gone down hill. The last pizza I got there was light. When I got home and looked at it they didn’t even spread the sauce out to the edges. I know they filed for bankruptcy a few years back and who knows who runs it now. Back in the day this used to be the favorite place to go. There is a better place in town to
Get pizza. Just sayin.

Stopped in for lunch with my mom & my son. This store was very clean & the staff was very friendly. I originally ordered a medium two topping pizza, 6pc order of twists & some drinks. While I handed Maya my debit card she asked me if I minded getting a large pizza instead as it saved me nearly $ 4 and we got more pizza to boot. Very nice all around experience. The food was ready pretty quick & tasted excellent. Thumbs up to this location & their staff ;-)

We have ordered from this location for quite some time (more than 5 times). After the last experience, I have to say that we will no longer be doing business with Round Table in CV. I think we were very kind enough to do business– even after we’ve had terrible service, but this is the last time.
We did experience a couple of great service-​usually dining in. When we order for delivery, it is almost an 1.5hr wait. RT had made mistakes with our deliveries. Such as: wrong order, pizza being cold, forgetting another item, pizza looked like it was dropped, and the number one reason why I will no longer do business is, the delivery driver added an additional tip AFTER I had already signed my receipt. Now, this is illegal. I called the manager on duty and I was getting the run around.
If RT continues this, they might just shut their downs permanently.
They say this is the LAST Honest pizza? Nothing honest about it.
****My son decided to purchase pizza from them… And I reminded him of why we don’t order from them. See these pictures…

WOW. In a terrible way.
I was unable to even eat any food from this location. My husband and I attempted to order online. After being quoted 50 minutes, we received a very RUDE call that told us we were not going to see food for over 2 hours from our order time.
I asked to speak to a manger. Her name was Maria C. She was EXTREMELY rude and flippant to me. No apology, no compensation, just rudeness. I have never been treated so badly by a restaurant manager in Castro Valley. This was disappointing to say the least. I will NEVER order from this location again, and I will rethink ordering from Round Table in general.

Came here once for my first time at this location. It was around 10pm and I was thankful that they were still open as I was VERY in need of food!
I walked in and noticed that the female manager was cleaning up and mopping. The restaurant was empty and very clean.
It took me a while to finally find out what I wanted since I am not a pizza person.
A young woman named Desiree took my order and she was very nice with great customer service.
The buffet area was nice and clean which an A+!
They also had a little arcade for children to play while they wait for there food (please note: that its not a huge area).
TV’s for the parents that are waiting for there food.
I honestly would come back to this place and truly wouldnt mind having a small little party or get together here.
I would definitly come back here again!