MyEyeDr.

Wonderful people and great selection! I chose this location because of it’s proximity to work and was pleasantly surprised with how quickly they could fit me in and also with the nice people who work there. I would definitely recommend them to a friend!

Terrible customer service all around — In person, over the phone, via email, doesn’t matter. Doctor does not have pleasant bedside manner at all. Staff is slow and seems not to be well trained, either that or they don’t care to be.

Awful experience from start to finish. Employees are not friendly. The doctor was impatient when I was choosing between two vision slides and even rolled her eyes when I told her about my headaches. Small selection of frames.

Everyone there is super nice and knows their stuff, the Dr really took her time helping me out with my eye issues and the prices are great. They are transitioning to a new owner so now they are going to take pretty much all insurances. If you have never been there I highly recommend it. :)

They couldn’t give us one price quote for a pair of glasses I selected. Talked to three different associates in the office and all gave different prices. Service is quite poor. Associates are quite rude and not very helpful. I sent an email telling my concern and there was no follow up.
Be cautious they might increase the price while checking out.

No one ever really enjoys going to get your eyes checked, it’s just another doctors appointment. However, I’ve been going to this specific location for probably over 6 – 8 years and I’ve never had a bad experience! The staff are consistently friendly over the phone and in person! As is the first women that showed me too my room and emailed me a free pic of what my eye looks like from the inside!
Dr. Nakagawara was also super nice and answered all my questions as well as just openly chatting with me! She even let me try and «show off» by reading as much as I could on a line that was higher than ²⁰⁄₂₀ vision! Kinda fun!!!
My prescription was still the same but I still wanted to look at the glasses so she introduced me to the women (forgot her name :() who helped me pick out some cool prescription Ray Ban sunglasses!
This woman was awesome! She allowed me to look around for 20 or so minutes and I ended up being torn between getting a second pair of glasses or getting some prescription sunglasses (my insurance only covered one new pair per year, like most do). She did ALL the math for me to see if I could afford both, one over the other, and how much insurance covered of each. I ultimately went with the Ray Bans, which are super awesome and under $ 100 with insurance!
I got a call I think it was 2 days later and they were already ready!!! When I came to pick them up a different woman was assisting me in case I needed to get them adjusted and she was very patient and friendly! I ended up adjusting both my new sunglasses and my current regular glasses that I forgot to bring into the appointment earlier that week!
I have no idea why there are several bad reviews but hey, everyone has a bad day here and there! We’re all not perfect!
I highly recommend getting your eyes checked here! It will probably become a fun experience if you let it!

Great experience, first time ever needing vision correction. Missed my first appt and they were very polite and re-​scheduled. They answered all my questions and put me at ease given I chose contacts. Dr.‘s were very attentive, knowledgable, and professional.

I was running 5 minutes late for an appointment, I arrived 5 minutes after my scheduled time and they canceled my appointment because THEY were running late, and the doctor had to go to lunch! Unbelievable, as they have a 15 minute leeway policy. Never coming back. Ended up going to the other eye care associates of High House and Davis. Much better experience.

I visited on 2−7−13 for a routine eye exam and to purchase glasses. First of all, I just read the earlier review that claimed Dr. Nakagawara was rude and unpleasant. My experience could not have been any different… I found her to be very pleasant, personable and informative. So take that earlier review with a grain of salt… I thought she was as nice as can be.
I also was very satisfied with my eyeglass purchase. The person helping me spent a lot of time helping me find a pair that worked for me, and I didn’t feel like I was being led towards the most expensive product.
I have no complaints… no waiting and a pleasant and helpful staff.

Save yourself the trip and find another eye doctor! I have been a customer here for about three years (shame on me). The frames that I originally purchased have never fit correctly. I have taken them in multiple times to be adjusted to no avail. Today, I arrived for my annual checkup at an appointment time made a year in advance (ready to purchase some new frames). When I arrived, on time, for said appointment, they told me that I would have to wait an hour to be seen. I asked what the point of an appointment was, and their response: «we know our system is flawed.» Really? That is poor customer service and, in turn, bad business. They are expensive for an optometrist (NOT an opthamologist), and it is just not worth it. Do yourself a favor and find a cheaper, more qualified, and overall better alternative. I know I am!

Kudos to Eye Care Associates for helping my son with his first pair of glasses! He’s had them for 4 months and Eye Care Associates at Renaissance Park Place has taken care of us more than once. We’ll be back!
As a disclaimer — this is only for the optometry side, we did not see the optometrist.