Sears Auto Center

Sears automotive in Carson is now closed. Guess they ripped off too many people. Yay!

Brought my charger here for my first oil change. My mileage was 4700 miles. Took about an hour and a half. Left there feeling like I should’ve checked the dipstick to see if all was good. I decided to look at the oil at 6200 miles and seen that my oil was almost black. I brought my car to my mechanic, showed him my oil. He checked it and said it was never changed, shouldn’t be this dark if only 1500 miles on new oil. And the dead giveaway is that original oil filter is still on. Wow this is why people should learn to do their own auto maintenance. Never again Sears.

Came here on a Thursday with an appointment and it was awesome.
Vicky is the one who helped me and she was awesome. I went online and booked an appointment with the coupon. It was very easy to do.
Since I only came in for an oil change, at $ 19.95, service lasted only one hour. Got in and out and super fast.
I would highly recommend coming here.

I’ve been a Sears customer for years. The Die Hard battery was the best. I’ve been having problems with a Platinum battery that was still under warranty. Losing its charge after a couple of days (but barely starting). Either way — it’s bad for the starter.
I took my battery in to have it swapped out. I expected the prorated credit. There was a problem with the initial test because he decided to keep the battery for 2 hours in order to «charge» it before repeating the test.
That’s actually a great idea but the problem is that I’m not able to do that every night at home nor should I have to.
Bottom line… It passed the second time although there was no proof given to me for either test. Nothing they can do for me and my «good» battery so hello Firestone and my new Interstate Battery at a lower cost.
It now fires right up in the morning!!!

Oil change was cheap, $ 19.95 or something. Look for the coupon online. I didn’t think any of the other services were competitively priced though.
Service was moderately quick, drop off late on a Saturday morning followed by a 2 hour turnaround time. Schedule an appointment if you can.

I came to rotate my tires and was pleasantly surprised by the service attendant. She asked thorough questions and was very knowledgable regarding my vehicle. Considering that tire rotations are free for life with the purchase of any set, I expected a sense of nonchalant arrogance but that wasn’t the case.
This location is a bit messy and that makes it look unprofessional. This is in regards to the waiting room and bathroom. That might be more of an issue with clientele than with the employees. The lobby and sales floor are organized but some of their products are dated and collecting dust on the shelves.
My vehicle was serviced quickly and I was back on the in half the time that I was told. My car is riding smoother now thanks to Sears Auto Center.

Nail on tire. Drove by the following tire shops Avalon going North. 1) Big O Tires — closed. 2) Just Tires — 1 tech working and 2 hrs wait before working on car. 3) American Tires — closed. 4) Sears Auto and was 6:50pm and they close at 7pm. Nail was too close to edge and replaced 2 balding tires. Center Mgr Chris was very helpful and answered all my questions about the tires etc… no pressure to buy them and gave me the options. I’m usually looking for small shops but had to get it fixed same day and glad ended up here. Replaced and balanced in 40 mins. Happy with customer service!

The girl who answers the phone is rude, unhelpful, & has horrible customer service. I can’t imagine her job is as hard as she makes it out to be.

I went in to go buy tires, and also get an oil change with an alignment. A technician named, Ivan was super helpful. He is so nice and sweet. He did an amazing job with my car. I think this technician is hot! Well, if your in Carson make sure you come to,“Sears Auto Center,” make sure request for him.

Worst of the worst. Scheduled for service at 5pm. Haven’t taken in my car past 6:15. Please come and try for yourself.

I’m glad I came to Sears in Carson. The shop manager was really helpful. I was under the impression that my car needed multiple repairs that would have required quite a lot of money. However, after an inspection, it turned out to be that I needed a new water pump. My car runs great now.
This shop is clean, great staff and awesome customer service. I will definitely come back again and recommend others to do the same.

This is my fourth or fifth time at Sears having my oil changed. Although my experiences are slightly different each time, I must say they are always positive except for the long line to pick up or drop off my car.
Today I asked for an oil change, wheel alignment check, and general inspection. I asked the service lady if she knew of any coupons she could apply to the oil change but unfortunately the code she applied expired. Then I googled on my phone for a coupon. She was glad to apply it and reduced my cost to $ 20. The service was done right away, roughly 40 mins. When it came down to pay, I waited online for about 15 mins because there 4 people ahead of me, but the cashier checked to see if I was part of Sears rewards system and applied $ 11 of credit that I had earned. At the end, I paid less than $ 10!
I think people who complain about the wait time don’t understand how good their service for people to keep coming back, keeping them often busy.

Made an appnt online for set time and on the phone was told I would priority when I arrived. Also asked about tires I wanted to purchase to make sure they were in stock. When I came at 11:00 fort «set» appnt, was told the wait was two hours !! Not! They reduce it to one after I fusses and then when they put my car on the rack discovered they didn’t have the tires on site at all. Not a happy customer, have asked for a poor customer discount. Let’s see if they compensate.

Beyond the boundaries of terrible. I am not an aggressive person nor am I a problematic one, but I wanted to yell and smack an employee named Jose (light skin with tattoos). The condescending degenerate ignored my questions, due to vague knowledge of vehicles. Terrible terrible terrible!!! Never ever going to this service center again, and the situation was only a battery swap.

No problems here. I ordered my tires via the 1 – 800 Sears number, and promptly received a call from the store manager when the tires arrived. Told her when I was coming in, and she said okay. The manager knew who I was when I showed up and introduced myself, and we went over my order to confirm the tires, the installation fees, discounts, and the amount I already paid on the phone. Everything was smooth, and there were no surprises. Tires were installed in an hour while I walked over to Ikea to pick up various things. Alignment was within spec so they didn’t try to sell me something I didn’t need, and they suggested that I replace my wiper blades. I’m not saying this is the best Sears in the world, but I had a seamless experience.

AWFUL AWFUL AWFUL… someone please shut this ship down!
Pretty simple: I was quoted 30 minutes to 1 hour for an oil change.
3 hours later. they still had not started on my car. They offered no apology for the inconvenience. I took my keys and left. A complete waste of my Saturday afternoon.

My car battery died… I literally had to run back into my office and ask my boss to «jump me»…LOL
So rather than risking it… I got on the horn and had my brother check on battery prices at different dealerships as well as Auto Zone and Pep Boys… I had heard great things about the service department at Sears and since it’s pretty close to work… I figured I’d give them a shot
I was super pressed for time since I still had to make it home and change and get back on the road to my 6pm volleyball match all the way in Tustin… and for anyone who’s taken the 22 FWY around 5−7pm during the week… you know what I’m talking about… the Orange Crush is no joke… and you can literally feel the impact of that traffic all the way down the 22
so luckily, they got me a new battery within 40 mins and I was back on the road… made it right in the knick of time for my volleyball game and didn’t have to worry about coming out to a car that didn’t start!
My biggest gripe is that I found a few coupons and special deal on my droid phone but they wouldn’t honor them in store… SUCKS! Other than that, I was really happy with the service and speed!

I honestly don’t know how this place stays open. I’m trying to stay positive, but my entire experience left me utterly frustrated. I went in on a rainy day to replace a discharged battery. I should have asked them to give me a jump start so I could’ve drove to another Sears Auto. The «technicians» (which I think were just some work release prisoners) wanted to test my battery to verify it warranted a replacement. They told me it would only be an hour. Ok, so I’ll go have lunch at McDonalds across the street no big deal. An hour and a half goes by, and my car is still just sitting in the bay. I asked them what was up with my car, and they said the machine to test the battery had to be charged. Ok, another hour or so of waiting in the lobby area watching some NFL. I asked the woman who initially helped me when I walked-​in what was the deal. She said there were people ahead of me. Ok, at this point I still wasn’t concerned about the wait, but It seemed like they gave the same line to everyone getting their vehicle repaired. We all were waiting for well past an hour. An hour and a half later my car still hasn’t touched. At this point i’m pretty antsy to go home. I asked the same woman what was the deal, and she gave me the same BS line, BUT the people waiting were repairing pretty routine things. An hour or so later it’s closing time and my car still hasn’t been touched, and they closed the garage doors. I’m really frustrated at that point. I didn’t want to spend another minute in that place. I asked for my replacement battery and told them ill drop the battery off in front of the their door the next day. I want to punch my computer thinking back on this experience.
So how many these Sears auto «technicians» does it take to replace a battery?
Who gives a Fck. I’m never coming here again.

Not bad, not great. I usually get my batteries from here since it’s covered by the entire Sears network. That way if I have battery problems but I am elsewhere, I can still get it warrantied — and Sears’ battery warranties are nationally covered, pretty generous, and amazing! I guess that is really my whole point of this review…
Note that they usually want to «test» your battery before doing a warranty replacement, so figure to lose a couple hours while they attempt to charge up your battery, even if it’s burned up and won’t even hold a charge for squat.
They aren’t the friendliest of staff at this particular location, but you usually get helped in a decent amount of time. Beyond that though, I have no idea if they are competent with their repairs or anything like that, so I have no comment either way as far as that goes.
Parking is never a problem, they are in the corner of a huge mall parking lot with nothing else near them, so no parking worries here.

Terrible customer service. I called in ahead to see if I needed an appointment and was told «no, just stop in» Seemed easy enough, except once I got there no one wanted to help me. Employees were busy gossiping with each other that I left. Definitely won’t return