Pep Boys Auto Parts & Service

This place is horrible, I got the wrong part and to get it return today then just a lady up front that could not do it then have to find somebody or manager that took me more that 30 min to get my money back with no one in line. I will never come back again. Pepboys is bad service anyway

Wound up here Memorial Day weekend after our car broke on the 405. Glad they were open. Excellent service!

Worse experience ever I took my car in for break service and thats not what I got my car worked perfectly fine when I drove it there then they took it apart and told me the parts didn’t fit back in the car so I had to buy new ones or call a tow truck to come get the car because it was now undriveable OSCAR CARRILLO was the one who took the car apart and told me it was broken this place was terrible do not go here they will breay your car and try to make you pay for it bad business bad service

These guys were great replaced my defective battery under warranty with no hassle… thanks boys

Bad experience today with pricing.
There was a sign on the Mobil 1 oil that said a 5 quart container was $ 29.99 (rather than the usual $ 40.99). I went to the register to pay, and the regular price came up. I asked if the item was on sale, and she said, «no, that was like 2 months ago.» When we mentioned that there was a sign clearly stating the price was $ 29.99, she became defensive and said that she couldn’t do anything about it because a manager wasn’t there.
She didn’t even make an effort to come with us to see the sign, or seem at all surprised about us mentioning it, so she either knew that sign was an issue, or was just completely lazy. And why are signs out for sales that are two months old?
Not honoring posted prices (with the exception of an obvious, egregious price error like a decimal point in the wrong place) amounts to bait-​and-​switch as far as I’m concerned. I’m kicking myself for going through with the purchase, but I was in a rush.
Completely unacceptable.

I’ve been searching for a place to have my daughter’s brakes done and thought of Pep Boys first. Total disappointment and Bait and Switch!!! They advertise a brake special on both the television and on their website for brakes starting at $ 139. and then with a mail in rebate of $ 40 making their cheapest brake service $ 99. However, when I called them to see what they had to offer, the first on the phone quote I received from the service area was for over $ 209. — NOT the $ 139 that they advertise. The guy on the phone (don’t recall his name tho) when I asked about the $ 139 advertised price said ‘well, you don’t want those brakes, they are really noisy and you’ll experience a lot of vibration’ without even seeing or doing an inspection on our car. When I then said — basically, this is a bait and switch then, right?!? he said — well, we COULD get those brakes for you but you’d experience a lot of noise and vibration. While I understand that the cheaper brakes may not be the best quality, I would assume that this business would either NOT offer such a poor quality product or that they would allow the customer the courtesy of choosing parts that they could afford. I’m ASSUMING that the brakes they offer for $ 139 would still stop the car even if they were more noisy than the ones that are almost $ 70 more…

Service and Repair depts top notch. Ramiro in the Repair dept takes good care of his customers, his team goes above and beyond and will recommend what’s needed and won’t hard sell you into any thing you don’t need. This is what keeps me as a repeat customer.

bad attitude of staff, did not even ask for my rewars card! ask for the supervisor and stays like that do not know that answer (cashier # 337 008)

I am very grateful for the excellent customer service (a feature of most all Pep Boys that’s made me a PB customer for life) at this location. I don’t work for them; this is an unsolicited review. I don’t give five-​star reviews.
I showed up here 20 – 30 min. before closing time and two very sharp ladies Abby and Dierdre took great care of my Dodge Sprinter, installing two tricky wiper refills (they are different sizes and mine were Michelins) by the time I got back from Verizon a few doors away. One male co-​worker had even offered to help (so did I; it’s a tricky job with no instructions), but they were done just as I returned. Two guys at a competitor were unable to install these wiper refills and refunded my money, buy Abby and Dierdre know their stuff. I shall return! Thanks.

The prices are pretty coo. They will take care of u and ur car. Tim had awesome service!

Great aptitude… seams like the employees really want it to be there… working to take care of my car… the only reason why I didn’t give them a 5 stars… I made an appointment on line… and still took 1 hour and 20 minutes to change my oil… I will comeback!
Desiree thank you…

My car had to be taken to this shop 5 times for the same thing. Its like they were not quite understanding anything. To top it off they had horrible customer service. I will not receive a call back to pick up my car. I had to be the one to call and see what was going on. The worst thing is that i was close to crashing since the brakes were not working and they had «supposedly» fixed that issue.
The only reason why I’m even giving this place a 4 star is because of ROBERT who gave me excellent customer service. He called to give an update on my car plenty of times. Its workers like him that need to get recognized and acknowledged. He was such great help. Truly appreciate it. Ask for Robert if you decide to stop by this place

I drive a 2013 Mini Cooper and needed an oil change. I usually go to the dealership because i had the maintenance program warranty and never had to pay for oil changes. Well my warranty expired and I began paying for oil changes. The dealership is pretty pricy and I was paying $ 140-​$ 160 for an oil change. I decided to have my car serviced at pep boys this time around because it’s much cheaper! I had such a wonderful experience! Tim helped
Me and he is absolutely AMAZING! He has outstanding customer service and was extremely helpful. Lonnie worked on my car and got it done earlier than the expected completion time. I recommend this place because my mom has been going for years and got all of our cars serviced here. They’re honest and extremely helpful. (TIM IS THE BEST!!)

Be careful coming here if you need work done to your car. Do your research first regarding prices. They charged my wife $ 700 for a job that only cost $ 300 at other shops.

This is the worst auto shop I’ve to. These people don’t know what’s up with the cars.
Unilocal should have an option of no stars. Cuz this place don’t even deserve this 1 star I’m giving them.
They only need to put the tires back on my car and it took them 2 hours to do it. I could have done it myself with a manual wrench and would have been done an hour and a half earlier.
Don’t go hear. Horrible customer service!

On May 11, 2015 between 3 pm & 3:30 pm.
KUDOS: Desiree (parts specialist), Carla (cashier), and Robert (mechanic).
i came in for a busted right headlight. I walked in and spoke to Desiree and got the parts, i proceeded to pay for it at Carla’s station, and i walked outside to see Mechanic Robert. Robert said this is the wrong part. I went back inside with Robert and got the right parts (xenon 9303) and proceeded back again to Carla’s station and then, Robert and i went back outside. As Robert was fixing my car, he noticed that the plastic is somehow melted, he played with the wiring and he got my headlight on without replacing it. He said you can go inside and get your refund. I said wow! Really? how much do i owe you (Robert/​Pep Boys)? He said oh no nothing. A bit shock, i offered to buy him Starbucks (next door practically), he declined. I said thank you and got refunded by Cashier Carla.
All these times, the three of them: Parts Specialist Desiree, Cashier Carla, and Mechanic Robert were polite, courteous, respectful, professional, and really cared about the customers.
If anyone needs help regarding auto parts/​trouble shooting, please see these individuals, they are very good on what they do and you may save money like i did.
Thank you Desiree, Carla, and Robert. Go see and ask for them.
I know and have experienced going to other auto parts stores, some Pep Boys too, (including this one) and i have never experience anything like these good, not just good, but excellent beyond the call of duty customer service from them.

Five starts for the excellent customer service. I visited this Pep Boys by coincidence to repair nail damage to my tire. The manager Ramiro explained to me that they could easily patch my tire however, because of the area of the damage, it could be a danger. He recommended I purchase a new tire and was not a pushy salesman. I opted to purchase a tire because I’d rather feel safe. I will return to purchase the rest soon.
The store was extremely busy and he took the time to kindly acknowledge every customer. He was very honest about the wait time (3hours) and was on point. I appreciate that because I hate to be over-​promised and under-​delivered. Keep up the great work! I will return for further services and maintenance.

This place went from being 3 Stars at best, or no review, to 5 Stars real quick.
I had to bring my car in because the check battery light came on. I brought it here vs a Goodyear because they actually sell and install batteries. I didn’t want a Goodyear marking up the battery. Unfortunately, I had to use the restroom and it was disgusting (one strike). Additionally, there is only outside seating in the waiting area, and the seats are dirty (another strike).
I was hoping the battery had to be replaced ($ 100), vs an alternator ($ 400+). But it was the latter. Nonetheless, I looked online and found a $ 50 coupon. Too bad the coupon was for parts only, and the alternator was ($ 240). Surprisingly, Alex the Service Mgr found a way to knock nearly $ 50 off my bill. Muchisimas gracias Alex!
I have used Pep Boys before, but stopped because their tires are inferior quality to Michelins which last forever. However, if you live in the Carson area, I highly recommend you bring your car to Alex and his team. He took really good care of me, and essentially honored a coupon when he did not have to: A sign of excellent customer service. I believe it went a long way that I had used another Pep Boys location in the past, and I wasn’t being an a$$hole. I would have no problems bringing my car back to this location, or another Pep Boys location.

This Pep Boys is super close to my office, so it’s very convenient. It’s on the smaller side, but they still seem to have most things in stock that you would expect to find at your typical retail auto parts store. Of course they only have what Manny, Moe & Jack at corporate say they are allowed to have, so don’t come looking for anything out of the ordinary. Then again, if you come looking for specialized parts at Pep Boys, you probably shouldn’t be working on your car anyways!
The cashiers are ok. Management is non existent. Parts counter people are pretty good. Service garage people are pretty much clueless. I once had to have some expensive rotors turned in a critical time pinch and they totally destroyed them. Wonderful… not!!! D=
I would say the other locations in Torrance and Redondo Beach are bigger and better equipped as far as both inventory and personnel, but of course they are not easily accessible since they are not even near any freeways. I guess Pep Boys Carson is one of those «take what you can get» kind of things.
The good: It semi-​shares a parking lot with Tokyo Grill, so you can grab some awesome teriyaki chicken on the same trip! ^_​^ This logistical fact rounds this Pep Boys up from 3.0 to 3.5 stars!

$ 30 credit mailed to me without a minimum spending amount! Cha-​Ching! It sure pays to take advantage of their free membership rewards program! It was my first time at this location. Easy parking, clean and very organized.
Fyi, credits do expire so keep an eye on the fine print. I had just replaced my baby of more than 15 yrs and at over 300,000 miles… well, she’s still kinda with me. My new daily driver needed protection from the outdoor weather so I stocked up on some car waxing and detailing products.
Here’s the lowdown on their FREE rewards membership perks:
Earn points for every purchase you make at Pep Boys
Get a $ 10 Gift Card for each $ 200 spent
50 bonus points for registering online
Free tire rotation & air pressure check
Free check engine light evaluation
Free brake check
Free flat repair
Discounted towing service
Receive exclusive offers
Receive special birthday offers
Keep track of all your car’s information and service history
Add purchases online when you forget to add them in store
Right now Pep Boys’ offering 25% off online orders over $ 100 w/​free shipping over $ 75 spent or you can opt for in-​store pick-​up.
The lady who helped me was very knowledgeable. I was able to narrow down which brand and products to purchase for what I needed. She even hooked me up on deals I overlooked! Five star service!
**Fyi, Pep Boys was the only store that would let me return unused snow chains w/​restocking fee (a plus in my book –It was for a rental car I leased to head out to Mammoth a few years back).