Bobby Page Cleaners

Just because a business has been around forever does not make them better. Customer service does not seem to be a priority at this establishment. I walked away and will not return again.

I utilized Bobby Page’s services during the Legislative Session, they offered same day or next day delivery to the LCB building which was very convenient, however on my last delivery I did not get a pair of suiting pants back. I called and spoke with the manager, not so politely, she assured me they were delivered, and that maybe I lost them, in my hotel or my car, because the computer says they were delivered. I politely explained that I understood the computer says my pants were returned, but I never received them. Possibly picked up by the wrong person, but I NEVER RECIEVED THEM. The manager told me she would call me back the next day. No call. Call #2, I asked to speak to the owner, who wasn’t there at the time, the manager assured me that she would credit my account or give me a certain dollar amount ($ 50.00) after she spoke with the owner and she would call me back. No call. Call #3 neither the manager or owner were there, I left a message, and was assured I would get a call back. No call.
Bobby Page is a good dry cleaning service, very expensive, way more than anywhere else in Northern Nevada but I like to think you get what you pay for. The way I was treated and completely disregarded was just bad business. I have never Unilocaled before, but I had to do something. I will also write a letter of complaint. Unacceptable customer service.

Bring in items for alterations about once a year. Last year, had three pairs of pants hemmed. Wore each about twice and the hem came out. Brought back in and asked for re-​hem. Told her I did not mind having to pay but I needed them redone. When I picked up today I asked for a discount — knowing that I paid for this last year and that I haven’t really worn these. The Manager agreed to help since I was wiling to pay for the re-​do. I get it. I wore them and hems fall out. I appreciate her concession and adjustment.

As a front desk girl of Bobby Page’s I aim to make every customer feel appreciated and pleased! I think we do a great job of this, and get to know customers on a personal first name basis :)

Nasty customer service!
I brought in a shirt which had a small stain on it and asked them if it could be removed. «No problem sir. We can do it.» When I picked it up, the stain was still there and when I asked about it I was told «We don’t guarantee stain removal.» in a nasty tone. Never mind I just spent $ 23.00 that week with them and I was a new client. So I took the shirt to someone else and now the stain is gone! Amazing!
This was the FIRST and LAST time I’ll use Bobby Pages!

Don’t bother going here if you have important articles that need care. I took my wedding dress here and $ 150 later the dress look just like it did when I brought it in.
I asked to have the strings cut around the zipper… not done. I asked to have it steamed and when it came back push pins, thread and tulle were left in the layers of the train. They left the tie downs in and the excuse I got was that the lady performing the service had done it for 18 years. So it MUST be right then?
The dress had manufacturing issues on the bodice but that still meant that the skirt and train could have been properly steamed. This was finally found after the dress was picked up and brought back. If the steamer was so great at her job why was I not notified that the dress had bodice issues? Instead Bobby page decided that $ 150 was a good amount of money to charge me and give back unsatisfactory work.
A refund was refused and after two weeks of leaving messages for the owner and manager about the refund, I was offered a $ 50 credit.
Why would I take another garment to Bobby’s after they clearly did not take full ownership of incorrectly pressing my dress?
The BBB has been notified of the issue. I immediately took pictures and brought the dress back showing how it was incorrectly pressed. They were more than willing to admit their mistakes when I was in the store. They continue to argue that the dress was not pressed to my standards. Yes normal, correctly done work apparently is high standards. Clearly they have passed the problem on to everyone else instead of owning up the the fact that their veteran worker doesn’t know how to steam one of the most important dresses in a woman’s life.
Absolutely pitiful how they over charge and do not provide correctly steamed garments. The lowest score I can give is a 1, a zero is what this business needs.