Morrill & Forbes Chimney Sweeps & Fireplaces

We just moved into a new home with a fireplace and it got pretty cold a few weeks ago. So we wanted to light a fire. Unfortunately the chimney has not been cleaned in a long time so we called this company to come out and give it a good sweep. Thank you!

Ben from Morrill & Forbes came to my house and did a great job cleaning my fireplace and gas logs. He even rearranged the logs so it would work more efficiently when running. I was impressed how knowledgeable Ben was about fireplaces. He also works carefully and neatly. I would definitely recommend this outfit as I have used them over the years and am always satisfied with their work and professionalism.

Called about getting my Chimney Sweep. What a disappointment. Wish I could give zero stars, but that wasn’t an option.

I contacted Morrill and Forbes to assess my fireplace which was unsafe and to provide me with a plan to fix it. They came out promptly, took a lot of pictures and my check, and then I never heard from them. I contacted them several times by email and would get a response — we’ll get back to you soon — but they never did. If they didn’t want the job or if it wasn’t advisable to fix the existing setup I wish they would have just told me that.

Morrill & Forbes came to the house to spec out the existing fireplace and get an estimate on a vented gas log set. After an initial snafu where my report was mixed up with another’s, I called the office to complain. Jerry Forbes called me within an hour of the complaint and took a personal interest in straightening things out. We went ahead and purchased a gas log set, which his personable ubersweeps Ben and Anthony installed. They left the place completely clean with a beautiful charred oak fire in what was formerly a soot-​blackened fireplace and surround. We couldn’t be happier with how it looks. Special thanks to Jerry for doing exactly what a small business owner should do when something goes sideways — he took responsibility and he took an interest to ensure that everything came out the way I wanted. M&F went from zero stars to 4 with a single phone call. The installation team took it to a 5-​star finish. Excellent save!
9÷12÷14 — was trying to look these guys up to call them for an inspection and had a fat fingers error that lit up the Useful button. I can’t seem to undo it, so just wanted Unilocal to know I was genuine and not scamming the system. Thanks.

To add to my previous review: Morrill & Forbes Chimney Sweeps are TOP NOTCH! Every time that I call to schedule an inspection/​cleaning, they respond promptly and many times call me back for an earlier time if I am in a contract deadline. They show up on time, they are clean and neat, professional and often, if Jerry is there we will catch up and say hello! Even though though I don’t always see Helen or Jerry, I feel like they are family too! High Highly recommend!

My wife and I were looking to add a gas log set for our fireplace. We shopped at one place, who told us we absolutely needed a gas lighter. When we checked out Morrill & Forbes, they not only did not try to sell us the lighter (which really isn’t necessary), but also had some good advice for us on the style of logs to buy.
We had them replace the fore[;ace screens at the same time they installed the gas logs, and they did a terrific job with the screens as well.
My only complaint is that we had to hire a plumber to remove the old gas log lighter. If Morrill & Forbes had been able to do that part of the job as well, I would have given them a full five stars.

My husband & I are looking for a gas fireplace insert so we visited on a rainy Saturday in Dec. 2012. We met Tim and he listened to what we wanted. He then told us «This is interesting, I like things like this. I will look into it and call you next week.» Seemed very odd to us but we left and never heard from him or anyone else. Looking back on this now, Tim seemed to be under the influence. Will not be using this company at all.

They didn’t do what they said they would do, but charged for it. I do give them credit that they agreed to send a refund when I complained.