Adidas

I’d been to the Carlsbad Adidas store before and it was not a very pleasant experience with the customer service. I had a chance to drop again and felt a significant change while shopping for shoes. The associates are knowledgable, efficient while looking for my suitable and have a much friendlier attitude towards customers. Even Cesar, the manager, himself was on the floor proactively helping customers with their questions while managing effectively over the radio with his team. Nice teamwork! Love them! Keep up the good work!

When I think of outlet stores, I think of cheaper prices. This location had buy 1 get the 2^nd one for 50% off.
I wanted to get workout capri pants and their selection in capri pants were small and not much variety in design/​patterns. I found only one I liked but I didn’t bother to get a 2^nd pair for ½ off.
I exchanged a sports bra and fitness tee that my friend’s mom (who lives in Indiana) bought me for Christmas just for that one capri pant. I had to pay the difference of $ 7 since the pants cost more than the two items combine.
The only reason I added two stars instead of one is that the customer service rep that did my exchange was very nice and helpful.
I said shop here if you’re looking for a great deal on shoes. For clothes… don’t bother. Shop online.

I’ve been coming to this Carlsbad location for 2 years now. They have great deals but this location has horrible service. Since day one. Employees think they’re on top of the world because they work for adidas. Cry me a river. So this pretty much topped it off this time for me to even write a review. I called the store and asked if they had my size in a certain shoe and color (Ace15.3 indoor in orange and black). The girl who answered the phone said let me check for you. 5min later she answered again and said «what shoe and color?». OMG, I just wanted to shoot myself that moment. I kept my temper and repeated it one more time. 5more min later. She says «we only have medium.» WTF. So I decided to take a moment to pray for her. I told her are you even paying attention to what I’m telling you. I’m talking about shoes not clothing. So she passes the phone to someone else and says what was your question so I repeated it for the third time as nicely as possible 2min later and they hang up… I was in shock. So decided to just go and look for myself putting the rude service to the side. I walked in everybody looks at you and won’t acknowledge you. So I went to look for them. Good thing they did have them. Lucky for me they even had buy 2 get one free. So decided to get 2 jerseys and take advantage and get 3 shorts. I need to use a fitting room and they were locked and no one is around to give you a hand to open them for you. This wasn’t unusual since I know you have to chase them around to open them for you since I pretty much know how they work. Everything fit perfect and was satisfied. Here is where I lost my temper. As I was paying their was 4 employees just chilling talking behind the cashier on what they were going to this weekend. Their was a Hispanic family looking for someone to help them. So I told them aren’t you guys going to help them out they’re obviously looking around because they need help. Look at the kid, he needs help with the fitting room. They all rushed to assist them as soon as I said something. I told the cashier if that was common for them to just to stand around talking. She said «yes, and the manager won’t do anything» I left even more shocked to what she said. I’m not going to say her name to put her on blast. So I payed for my stuff and won’t be coming to this location til their staff values their customers. I work at a bank and certainly don’t treat my customers like that. I do the opposite from this location. Adidas needs to do something about this.

A decent collection for an Outlet store. I like the prices vs retail yet they could be a bit better. Wait for the holiday sales, like the Labor day sales brought 25% extra off the Adidas Golf items. That was great!

I like Adidas, it’s all I wear when it comes to shoes. However, I know my prices and I’ve purchased shoes on the main site for Adidas before. This store never matches the prices of the Adidas website and it’s actually more expensive to buy there than at the official site. So, how is this possible? if it’s supposed to be an outlet? I don’t know. I can’t complain, if you ask for help they will be nice and they have a good selection of new stuff, not much on sale.

I visited this location on March 29, 2015 to browse through some of their items since they were having a buy one get one 50% off promotion on apparel. I didn’t need any help from the sale associates since I could tell they were busy trying to tidy up the floor while helping out any customers who needed the assistance. I found a jacket and top that I was satisfied with and took my items to the register. It was at check out that I experienced unpleasant customer service. I’m not sure if he was the manager or lead but he made a comment that made me feel as if I was in the US illegally. I’m not one to make a total scene of a situation so at that moment I said forget it and walked away from making that purchase. I totally get that retail can be frustrating but I have never been in a situation where judgments were passed so quickly over nothing.

I shopped here on Christmas time, it was horrible service and shopping experience for me. The jacket I purchased it was 40% off but they charged me more and they left the alarm on it such a shame if I brought it some other store to remove they would think that I stole it, if I wear like that it’s obviously stolen. Anyways I called them cuz I am living 60 miles away from this store they said I have to bring it back they didn’t offer me anything, I was expecting a apology at least. So when I brought it back their excuse to charge me more they weren’t on sale seriously there was 40% off sign was there even when I got there after a week.

Stumbled upon this place. It is an «outlet» store with some good sales but limited selection of items and sizes. If you want styles and colors that are finishing up to make room for new ones then you may find something here. But — and it’s a big «but» — the service here is really bad. I saw at least five employees who were looking busy or just hanging out behind the counter. They were not offering to help customers or out on the floor so they can be approached. I asked one for assistance finding something and she just pointed vaguely across the store and said, «they are over there» and turned away That was the best of their customer service. Adidas is a pretty good brand, but with this kind of service go with another brand or somewhere else.

I went there December 2^nd 2014 5:35 p.m. I walked all the way in and around the store for about 15 minutes not one employee out of about 6 EVER said hello or can I help you find anything. Which I was looking for something specific. I went to shoe area to look for my shoe size never a word from anyone still. I «vote with my dollar» I chose not to buy the item that I found there, i’ll just buy it somewhere else and pay a little more money. I’m not going to give credit to store employees that do nothing. I was dressed nice and just came from work so I know it wasn’t my clothing or my smell, etc. I was in retail my whole life so yes I’m particular but do your job and you’ll be fine… im sure not all addidas stores are this way. It’s just these specific employees have no clue so I would check out different shops. A word to management I would consider finding some new people to fill their shoes because think how much you’re losing and it was a very rainy night and no one was even in the store.
And once again «vote with your dollar!»

Customer service sucks. They are unorganized and plain rude. Some were also ringing their friends up before the people in line. Also ignoring the customers won’t recommend this place. Stay away from some girl named Jenni– needs to get a new personality and Adria – . If you wanna be blatantly rude, have the nerve to look your customers in the eyes. Get a new line of work.

Horrible Customer Service at this store.
I bought two running shirts (one shirt /​one tank top) on a 2 for $ 30 deal. The shirt did not fit I so went back to the store 3 weeks after I bought the shirt, well within the 30 days return exchange policy. I waited in line and said I wanted to exchange the shirt for a tank. They said no problem. So I grabbed the tank and brought back to the counter. The cashier then tells me I would have to pay $ 7 because they are no longer 2 for $ 30. I said I just to want return it then, Of course instead of $ 15 plus tax, I was given $ 13.33 plus tax. ($ 14.53). Once again she says it because the deal is no longer 2 for $ 30. So I let her know, I will never shop there again all over $ 1.79. I did not get the cashier’s name but the number on the receipt is 466 589
I called Corporate Adidas right after I left the store and the customer service person on the phone could not believe not the store would do this. He could not do anything for me but he is sending my information to a district manager.
Once have I spoken with the district manager I will update the results but that will not change my rating on the poor customer service.

Not the biggest or best outlet, I think Cabazon’s Adidas takes the cake there. I need some basketball shoes and they only had about 5 pairs to choose from in my size — where I remember Camarillo and Cabazon being way bigger and wider stuff to choose from. I got lucky on a sweet pair for $ 30 which was great, but that was the only one.

I’m not sure what’s so outlety about this store. They had some cheap shoes (nothing in my size) but all the clothes seemed to be at regular price. $ 60 for a kids soccer jersey?! No thanks.

The prices didn’t seem that exceptional, and the selection seems a little low in the shoes area. Overall, I think some of the other shoe stops at this outlet are a lot better.

If there’s was an award for horrible customer service, these guys should get it. No one acknowledged us when we walked in, people everywhere in the store were trying on shoes and maybe one person was being assisted while other employees were standing around laughing. The size of shoes i needed was up high but i didn’t even bother to ask for help. I walked out and headed to the Reebok store instead. I hope all those employees are seasonal and not regulars.

I tried to go here a few months ago, but they were closed for remodeling. Went back last week to buy some new running shoes, and although the store looks nice, it’s really full. Like, hard to walk around full.
They have a lot of shoes, and some for really cheap prices! The ones I ended up buying were about $ 15 less than retail, but I loved them so I passed on some that were a better bargain.
Their clothes selection is good, but I don’t really think it’s any better than if you just found something on sale. Nordstrom Rack and TJ Maxx usually have much better deals, just not the selection.
I will be back, next time I need some shoes :)

A pretty decent selection of active wear at super affordable prices. We picked up an adidas jacket for the hubby and a long sleeve workout shirt for me for under $ 50 due to a 50% coupon we had. I probably would’ve gotten more but I couldn’t find my size in several of the pants I wanted, nor could my husband find his shoe size in the popular supernova running shoes he liked.
Overall, a great store where you can find fantastic deals.

I have purchased tons of Adidas items here — shoes, hats and various active wear.
The active wear selection is really small and sometimes may be difficult to find your size, but I usually come out with buying something. They have really good prices and have good customer service.
All day I dream about sports…

Came in here after my dismal experience at the BCBG store to buy some tennis skirts since its getting warmer out!
Found a couple of skirts to try on, was let into a room, locked myself out of said room. One of the associates saw I was locked out and let me back in, suggested some other things that were new in stock I might like.
Went to check out and asked if there were any other sales or discounts I should know about and the guy said that if I bought a duffel bag I would get 25% off my whole purchase. It came out to a couplle bucks less than what it would have been to buy only the 2 skirts, but hey… i got a free duffel bag!
A+ for suggestive selling!

It’s ok for an outlet except they never really have any good selections. My husband and I always going in set on buying something and usually come out empty handed.