Michael Kors

This Michael Kors is conveniently located in the Carlsbad Premium Outlets near the 5 freeway and off of Palomar Airport Rd. Deals on deals on deals!
The service here is outstanding! I came by this past weekend and finally met the MK associate whom helps out my mom on a regular. She is super friendly, smiley, and went above and beyond. her name is Emily. Emily took the time to assist us with purse shopping, pricing, and checking out the jewelry. trying on different bracelets etc. She made the experience great along with some of the other associates as well.
This outlet store has everything you could need from watches, bracelets, clothes, bags, wallets, and everything in between. come here for your MK variety, outlet discount pricing, and wow service.~

This is my favorite outlet store! I always find a deal here. And sales person is never pushy. Compared to Las Americas, there is no comparison! The border store needs help down their MK

Went here to buy my girlfriend some Christmas presents. The selection was decent and Gabriella was extremely helpful with our purchases. My girlfriend LOVED her watch and bracelet. The bracelet clasp broke when she wore it the first few days after Christmas. So we brought it back in and they exchanged it for a new one. They also took a couple of links out of the watch so it fit perfectly. Great customer service and quality at this store!

The staff here are friendly. The problem I have is that most of the products available aren’t part of the true MK lines. Many brands buy & make items specifically for their outlet stores with cheaper materials. I’m certain that this is the practice here & that few products available actually trickle down from MK stores. That being said I think the jewelry and watches hold up to the real deal & I MIGHT come here for what I consider lesser items like wallets & travel bags, but will likely not purchase a purse here for the reason stated above & because it still seems too pricey for what you get (example: wallet of lesser quality=$ 138 here, 40% off sale was happening = ~$ 83. The real deal wallet at the MK store is $ 138. I’d rather pay a little more for better quality, personally).

My boyfriend bought my sister and I watches here about a month ago, but the customer service in this store left us with a bad taste in our mouth. We didn’t feel welcomed, so we left but eventually came back because we could not find the the same style of watches and wallets we wanted in the other outlet stores. It seemed as if they were not interested in us until we started to ask to see the watches behind the glass display; all the sudden they were super friendly and complimenting us left and right. We are not stupid, we noticed the sales girls talking to other people and just whizzing by us both times when we were looking at purses and wallets. We would have bought more, but again the service was lacking. I have been to retail Michael Kors stores and have experienced excellent customer service the moment I walked in the store. Too bad their stuff is better than Kate Spade, because the ladies at Kate Spade are professional and accommodating.

No returns. Only store credit. At 8:15AM, i waited 15 mins just for one return. One one gal who can process returns. If i didnt ask the lady who was going to help me, i wouldnt know!

We did not have a pleasant shopping experience at one of your stores. We went to shop at Cabazon outlet in California last Monday Sept 21^th with our friends and family. Our group has more than 10 people. The total of our purchase was around $ 1500 dollars and we decided to put them into two transactions ONLY FOR THE CONVENIENCE OF THE CASHIER OTHERWISE WE WOULD SEPARATE THE PURCHASE INTO INDIVIDUAL TRANSACTION. We were given two bags only. We asked for an extra one since it was too heavy but our cashier who’s name Natalie told us it is Michael Kors policy not to give out any extra bag. The store manager who’s name Kimberly was also there but did not intervene and agreed with what Natalie did to us which was not to give us an extra bag. How can a company be so CHEAP that they can not offer their customers an extra bag free of charge. Please note that we made only two transactions for the entire purchase instead of making separate transaction which might be time consuming. Because we were not given an extra bag. We asked the cashier if we could returned them all and put them into 10 different transactions that means the cashier would have to provide us 10 bags ??? We asked Natalie we would like to return but she told US THAT MICHAEL KORS DOES NOT TAKE RETURNS ??? THAT IS A COMPLETE LIE because we read everything on the back of the receipt … it says 30 days return policy. At this point, we were so frustrated. We did not want to make a scene in front of other customers. The cashier did not have a name tag but we asked for her name, why does Michael Kors employees do not carry name tags? Lastly, no one came to help us or provide us assistance when there were several employees standing around doing nothing. WE ARE DEEPLY PROFOUND ABOUT HOW WE WERE TREATED. WE KNOW MICHAEL KORS DOES NOT TRAIN EMPLOYEES LIKE THAT. WE WOULD LIKE TO NOTE OUR CONCERN AND ADDRESS THIS INCIDENT… We are loyal customers of Michael Kors but incident has changed our mind about spending money at your stores. Thank you very much.

I bought a bag here at Michael Kors and paid cash. When I got home I put all my stuff in my new bag. With all my stuff in the bag, the shoulder strap was very uncomfortable. I took it back the very next morning when the store opened and asked for my money back (after all I did pay cash). They told me they would not refund my money and would only give me store credit. I told them that I didn’t see a bag I liked and asked for a refund. I was never told that they do not issue refunds but they still refused. So here I am with a store credit and no purse that I like. This is the worst kind of customer service. After I use the store credit, I will never step foot in a Michael Kors store and I hope whoever reads will also boycott Michael Kors.

NO, NO, NO, buyer be ware. I purchased a purse and wallet for my Mothers Day gift (my husband and kids were with me). After only a month and a half of having the bag we found it ripping on the corner of the bag and called the store, we were told when we purchased the bag that there was a year warranty. When I called I was told they couldn’t do anything about it being over 30 days and would have to call customer service, then they told me I would have to send in my bag and then they would review it and send it to be repaired. I finally got the Carlsbad store to after calling them back and letting them know that my bag does not have a year warranty, they agreed to call Cabazon and see if they had any of my bags (because they didn’t), they did and then I drove 60 miles to pick it up arrived to a guard at the door per their manager had to wait in the hot desert sun in line before I could enter the store, then after looking at four different bags the manager and I agreed that all the bags were sewn the same and they would all rip, they did agree to refund my purchase or apply it to another bag, which after searching found a bag that was the same as mine and after inspection thought it wasn’t sewn the same and I would take the chance since I had the matching wallet and I hate gold and it was one of the couple of bags in silver not gold. Had I bought the bag at Norstroms or Macy’s I wouldn’t have gone through this poor customer service DON’T BUY FROM THE OUTLETS OR MICHAEL KORS DIRECT YOU WILL NOT HAVE A YEAR WARRANTY AS PREACHED BY SALES REPS, 30 DAYS ONLY UNLESS YOU WAN’T TO MAIL BACK TO NY YOUR BAG OR SHOES OR ITEMS PURCHASED AND LET THEM MAKE THE DECISION IF IT WAS DEFECTIVE THEN THEY WILL JUST REPAIR IT… It will be interesting if there will be a Michael Kors in a few years with this poor customer service.

Ok ok I’ll give them 5 stars… even though they let my wife go (2^nd employee EVER) just because she requested Christmas vacation (policies policies). Still, the clothes are amazing. As a guy, there’s little there for me but sunglasses, cologne and watches but 90% of my entire watch collection is Michael Kors… must mean something ;)
Keep up the good work girls!

Five stars for customer service alone. The three ladies that helped me made me feel like my patronage was appreciated and wanted. They were all very attentive and friendly without the feeling of being hounded by a salesperson. I don’t remember their names (I’m absolutely terrible with names), but one was blonde, the other was pregnant and the other was a taller brunette (possibly a supervisor or manager). I would come here again and would definitely recommend this location to my friends. These ladies definitely know what it means to build rapport with customers and to make them feel like they are friends and not just another dollar sign. Plus the purses are fabulous and priced to sell.

Shark… tank. You can tell the girls have sales numbers to make. From the observation, I assume revenue per hour. They were friendly, I didn’t feel like I was being perceived as «just looking» and we got what we wanted. Every few minutes «can I help you» when we kinda wanted to be left alone. Eventually a young gal got lucky when we found a purse, tried to upsell (which I respect) then left us alone. Priscilla I believe her name was. She did a good job

Great Customer Service! I bought a pair of pants that was a super good deal, it was transferred from a retail store originally priced at $ 125 I got it for $ 29.99. When I got home I loved it even more! So, I called the nearest Michael Kors outlet near me at Cabazon but, unfortunately they did not have it… I called the store in Carlsbad and asked if they would transfer the item to another store… A gal named Kimmie had a better solution! She was able to charge it over the phone and they will mail it to me by ground for free! Awesome Customer Service!!!

So, I’m a guy, and I have no idea when it comes to purses or anything that would be sold at this store, but the staff was VERY friendly. I was immediately greeted by a very nice girl and we talked about different options in the store and had some laughs. Everyone in the store was very ready to help me and one lady actually started grabbing every purse that she thought my mom would like and posing with them so I could take pictures of each of them to send to my sister to get her opinion. They didn’t really pressure me into anything and let me take my time to figure things out. Several employees hopped in to give their opinions which I thought was pretty cool. At the end of it all, the lady behind the counter gave me a bag for everything and a couple boxes so it would be easier to give as a gift. If I lived in the area, I would come back in the future for gifts. I’ll definitely come back if I ever go down to Carlsbad again.

I went in there to buy my wife a gift but received poor service all because I was looked out off place little did they know I had the money to spend, first of all the staff needs to be replaced. I got treated like I was window shopping when they realized I had money dumb girls then seemed interested on wanting to sell me things. It’s the damn outlets not Beverly hills! But I’m sure the girls there are barely getting by paying bills. Lol with that attitude they won’t get far in life.
Last time I go there

So I vowed not to make another bag purchase until I buy the LV I wanted.
Damn you MK!!! I walked into your store in Vegas and fell in love with a bag that was $ 400. I walked away…
Then I come into your store in Carlsbad and see you staring straight at me. It’s a sign!!!
So I ended up buying a black leather patent tassel tote for every day wear and I absolutely LOVE it!!! Very classic and sheik.
The employees are friendly, although the dude that was helping me was trying to sell me another bag I didn’t really care for and much more $$$.
Bright and clean! They sell other merchandise also and have great promos during special occasions.
If you’re a bag person, this is a place that you MUST stop in!

I made my first MK purchase today, and the sales associates made it simple and easy for me to pick out a purse! They were friendly, answered any questions I had, and even went to the back to see if they had a style I was looking for.
I was able to purchase a high end/​beautiful purse for $ 160! That’s such a great deal!
Oh yeah! I’m coming back! *thumbs up!*

I wanted to just lie down in this store and savor all of the awesome purses!!!
Somehow though, I dont think that would be smiled upon.
So I just walked through the store, very slowly… touching them all, looking at them all… dreaming about how great they would all look on my shoulder.
The one I fell in love with, was actually only (I say only like Im a millionaire) $ 169, and its large!
They had the matching wallet but I just couldnt take the sadness of picking it up, touching it, getting close to it and having to leave it there.
I will be back in the next few months to own this purse, and perhaps the wallet too ;)

I come here a few times a year (Christmas, moms birthday, girlfriend’s birthday). I always find the nicest bags here for the important women of my life (see list above of reasons why I go). Some bags are flashy with the MK logo all over, some are very basic with a nice leather that just have the MK badge by the straps. If the purses are a little higher than your price range they also have some bags in the store from a previous season that are usually an additional 40% off.
Aside from that they have a nice assortment of clothing as well such as tops, pants, and dresses. They are pretty colorful and seem to be lighter weight nice clothing perfect for San Diego’s warm weather that’s pretty constant.
I have to be honest, I have shopped here for myself once or twice. Their unisex sunglasses and watches do call to me. I love the white watch I purchased here a year ago and the brown shades I purchased a few months ago (which I have already lost).
The sales team here is really perky and upbeat and always happy to help and can always lend some great advice on what to get if needed.

Lucky me, most of my friends like Michael Kors, which saves me time and some nerves when I need really nice B-​day presents. I came in for just one gift, but ended up leaving with two absolutely amazing pairs of watches for different people, plus I haven’t forgotten about myself: one summer dress did literally chose my closet as its next location.
Outlet offersAlso, I think it’s imperative to know that all sales associates are super friendly good-​looking girls!!!