Starbucks

Everyone here is pleasant except for FERNANDO the rudest employee here by far. The plus is its near my work which is convenient to say the least.

Hmmm. I come here often. The manager Sally knows what she is doing when it come to customer service. It is certainly the best run Starbucks in the area.
Hats off to a Barista named Madi who delivers white-​glove customer service.

I love all coffee and while I’m not the hugest Starbucks fan, I adore the staff here. Best customer service and I’ve never had a bad drink here.

This is the nicest Starbucks I’ve been to in the area. Everyone who works here are all friendly. A nice Pick me up before starting the day. I see others had some negative comments. must have been a bad day when they visited. My family and I come here often. Love their Chai Tea Lattes!

The worst custome service i ordered two drinks got one and watched how people camd and left prior to get my drink wich never did what a rip off they are only good to take the cash. I ended asking for a refund for a coffee i never got. Will never go there again i didnt know it takes days to get a coffee they do not deserve a star or half… NO STAR … NO STAR. NO STAR.
SHOW ME YOU HOY THE SKILL TO MAKE A COFFEE.

Minus 5 stars
Awful customer service!!! They give you an attitude every time !!! I’m paying too much for this freaking coffee and you give me no service/​smile whatsoever!!!
Came for a refill and was refused because I didn’t buy it in that store but the other day they honored it. The manager was rude and with anti customer attitude. I’d rather go back to a local coffee place where they smile

Andrew and his gang are the best! The service and energy here surpass any Starbucks you’ve ever been in when Andrews at the helm. The drinks are fast and to your specialty, the Customer of the week always proudly displayed artfully. And always the locals to greet you with a smile!

The Wi-​Fi is horrible here. Starbucks is a big corporation and has enough money to afford decent Wi-​Fi!!! Every time I have been to this location I have had it turn on and off. Today I had it off 99% of the time so gave up and played games and texted a friend. Only reason I went here was it is Thanksgiving and my local shop is closed.
The bathroom is always disgusting. And it was surprisingly not busy today on Thanksgiving. So no excuse! the trash was overflowing. there were seat covers on the floor. It smelled bad. I do not come her often. So it must be this way often or always being it’s always this way when I have come =(
The employees are nice though. And helpful if you have questions. and they have 50 cent refills on some things. I hate the iced coffee thought. It tastes like copper and is weak. I always get iced coffee at other coffee shops. So I cannot get it at any starbucks.
Sitting outside is horrible ambiance lol unless you enjoy watching cars not stop at the stop signs and want to worry about accidents? Or enjoy burger king flame broil smell? One time I got the adventure of watching the bored Capitola cops sneaking out of who knows where and pulling people over one by one who were not fully stopping. I had mixed feelings about this. Being the Capitola cops dont help you when you need their help. Yet pull you over if you are playing Marvin Gaye too loudly in their opinion smh. true story.

My gf and I always make a stop here before we go to Capitola Wharf. We order the same thing every time, «tall white mocha with an extra shot». And depending on the weather we either get it hot or cold. The baristas here are always nice to us and treat us as if we are regulars here. Mind you we’ve only been here a handful of times and they already know what we’re going to order. Guess we keep coming back to this specific Starbucks anytime we’re in the Capitola area because of their great service and because they always make our drinks perfect. This Starbucks isn’t like the others where you order the same drink you ordered the day before and for some reason it taste a little different. Great customer service!!! Yayyy!

I always come here to get a pick me up before going to the wharf to fish. They have great service here and make my coffee just the way I like it every single time.
My girl and I came here one time and saw an elderly lady with a cane leaning on the back counter. Some Asian lady walked up to her expecting her to move so she could put some creamer in her coffee cup. The elderly lady started to move and fell on the floor! The Asian woman did not even try to help her up. She just looked at her on the floor and continued putting creamer in her coffee. Rude ass woman!
I went over to the elderly lady to see if she was ok cuz she looked like she fell pretty hard. Luckily some gentleman came and helped her up cuz I don’t think my skinny ass would have been able to help her up by myself. The workers saw what happened and asked if she was ok but did not even go around the counter to help her up.
I’m glad that there are still some kind hearted people in the world. Those kind of people, like that gentleman, are hard to come by nowadays. Most people would just do what that Asian lady did or even worse they would have pulled out their cell phones and recorded the whole thing without even helping!
Next time that Asian lady gets coffee I hope she spills it on herself!!!

Thanks for being quick with my iced latte. I needed it. And thanks for being clean too. There are 2 Starbucks right next to each other here, and when I’m here next time I’ll try you too.

Convenient location for that afternoon caffeine blast. Staff is always friendly and they remember my drink when I come it

Had my usual Starbucks doubleshot on ice. It was delicious as usual.

If the $ I spent here in the years 2009 through 2011 would have purchased shares of Apple Stock when it went public, I’d be living like a queen! In fact my whole family would be living like royalty!
Now that I am off the crack, I mean the white mocha, and only go here once a week or so to order a grande coffee my life feels, well it feels balanced. Yes I went a little crazy and had some good times. I didn’t even have to go to rehab.
I love THIS Sbux for the staff and consistent beverages, whether is it the crack, an iced Ameicana, or the cup o Joe.

Really nice staff here, other than that it’s your regular ol Starbucks, good for a fix :)

Indoor seats are close to power outlets. Free Starbucks/AT&T Wifi. Has separate M/​F bathrooms on location. Atmosphere is friendly and spacious.
Overall it’s a good, as far as Starbucks’ go. –1 star for the occasional extended period of time it takes to get an iced coffee, but it’s always made right to order. All the baristas are chill.
On a side note, all the «blah-​blah-​blah Starbucks is evil» nonsense ticks me off. I like having the free wifi, straight coffee/​tea refills, and hardworking baristas that choose to work at a café that offers positions during the holidays.

They are ridiculously friendly here. I love how the person taking orders/​cashier always had something nice and friendly to say to each and every person.
Super hungry from accidentaly throwing away my breakfast instead of the trash which was in my other hand (doh!), the only thing I craved was a bagel. At 11:00, there was only one bagel left which had everything on it: poppy seeds, cheese, sesame seeds, etc. So I ordered that toasted with light cream cheese.
I also ordered my usual: Venti Black Ice Tea Lemonade 2 pumps, light ice. For some reason it was made a little bit darker than I usually get it and this other lady’s order behind me was the same thing except with 4 pumps instead of 2 but her drink looked lighter and the perfect color. After sipping on mine, I couldn’t quite put my finger on what tasted so weird so I asked the barista to empty some out and put more tea in it. MISTAKE. It just tasted even more watered down. After not being able to «suck it up,» I asked the cashier for a refund just because something was off and I wasn’t feeling like giving it another shot. She was very nice about it and offered to make it again for me but I declined. I felt SUPER bad.
3 stars for great friendly service but an awkward tasting drink. This place is BUSY, I’d probably just go to the starbucks attached to the mall (only a block away).

Im not a big coffee person or Starbucks person. but this starbucks is awesome!!!
Ali and kyra are the BEST baristas!!! They know theyre stuff and are super friendly. Plus they dont make me feel like an idiot for not knowing what I want unlike other places.
Keep up the good work ladies!

Was on the Santa Cruz boardwalk and was hankering for some Starbucks. Sadly, there were none around. Pulled up a search of locations nearby and the one at Capitola Mall had the best reviews in the vicinity so I went there.
Pretty typical suburban Starbucks experience. Location is not all that big, but okay. This seems more like a place to take your drink to go. I was kind of feeling achy after getting off a plane at SFO a few hours before so I got a chai tea. It took a bit of time to get my drink and I was kind of disappointed with the drink itself. The taste was a little off, but still it was fairly refreshing. Summing up the experience I would say this place was average, but again it is a typical Starbucks café.

This Starbucks is on the corner of Clares St. and 40^th Avenue. But it is in the Mall property. So, it is listed incorrectly on any map. Even the map at the Starbucks web site.
Wi-​Fi is available.
The outdoor chairs are not that popular because of the traffic. Mornings are the busy time.
The crew here are terrific in making the usual goodies and you will find a lot of regulars. I find this place a nice break at the end of the day. You will too.
This Starbucks is on the CORNER of Clares St. and 40^th Avenue. There is another Starbucks on Mall Property on the main building. Be sure to specify which one if you are planning to meet someone.