Peet’s Coffee & Tea

Can’t be happier! With this place and location, first Peet’s Coffee is excellent quality, I been addicted for years before the stores open around here. the employees always friendly and excellent service, the cleannesses of this facility amazed me! Keep the good work.

There are several employees that stand out for the excellent service. Sean, Eddie, and Pamela are three that come to mind. Always smiling and always attentive to a customer’s needs. These people know what it means to run a Coffee Shop!

Love the location of this store! So nice having it next to our grocery store. The baristas are always friendly and remember your name and drink right away. Last week, a barista named Joshua recommended a new drink to me, then made it – it was delicious. Great customer service from him and the rest of the employees there.

Love Peets and Santa Cruz Coffee Roasting for the ambiance and great service!

Good coffee but their wifi is always horrible. I’ve been here a good 10 times and almost half of those times their internet is either super slow or doesn’t work at all.

Excellent coffee shop. Has everything I hold dear: Good coffee, fairly quiet, comfy chairs, outdoor seating, nice people, no loud music, and internet. Might actually be my #1 favorite in the area.

The five stars is for the customer service, the cleanliness, the turnaround time on drinks, and overall anything involving the humans that work there.
Clean facilities, good restrooms, only a small amount of places to sit, the Internet I could not get to work with my Mac, and I’m a Mac tech. This is a good place to go to have good coffee, have a couple of tasty pastries, sit, and socialize. Not the best place for getting anything done productivity wise with technology.
Pete’s coffee has a distinct dark taste that may or may not be good to other people. That’s coffee though, some people think Starbucks is amazing, some people don’t. Some people thanks Pete’s coffee and tea is amazing, some don’t — five stars is for the facility and the people in the atmosphere.
The coffee, that’s up to you.

I have been here a few times a week for over a month. And I do love the service but I went there a few days ago and the young man that was by the bistro bar threw a what seemed like a childish temper tantrum. Another employee told me «my iced latte would be a min» where I said «I didn’t say iced» he then thee the ice in the sink and threw the cup. It was so childish I can’t even believe it. I am never going back to this location again and the manager hires and accepts this behavior.

Staff is great and friendly. I’ve been to other coffee shops in the area and this one has the best atmosphere by far. Now that I moved i drive 15 miles just to get my weekend coffee.

We stop here all the time. Sean and other staff are exceptional in their service, friendliness. I started hitting this place in the evening, and the employees remember my name and are quite customer-​focused. I highly recommend.

Ever since recently getting back on the motorcycle, 1 of my favorite excursions is cruising Highway 1 along the Coast through various points between Pacifica & Big Sur. A good waypoint for me to rest, refuel & relax on these excursions is the greater Santa Cruz area. So imagine my joy when I found this Peet’s location conveniently just off the highway.
Because I love Peet’s coffee!
It’s clearly my favorite amongst larger coffee chains in NorCal. The coffee itself is usually 5 stars for me. Leaving service as the most common variable to the overall experience. Service at this Peet’s, in just a couple visits, has been inconsistent. The 1^st visit, not so good. The 2^nd visit, better. But both times, it felt like a weird vibe here.
On that 1^st visit, while waiting in line to order a drink, 1 of the staff standing near a merch display informed me that everything was 10% off, including drinks. OK, sounds good. Upon ordering my drink, I noticed no 10% off. I brought it up, but staff at the register said it was for retail only.
Although he did then ask the barista for clarification, both of them seemed hugely uninterested. You know, it’s only 10% & with that kind of lack of enthusiasm, I could tell it wasn’t going to be worth the effort. Fortunately, service was friendlier, more straightforward & more on the ball my 2^nd time here.
On both visits, though, I think staff were a little thrown by me walking into the place wearing head-​to-​toe motorcycle gear. Hey, it’s for safety. I’m not part of some gang rolling into town to raise Hell. Oh well, of course, I still love Peet’s coffee. & I’ll probably still hit up this location because of its convenience along my riding route. So maybe there will be a review update in the future…

Ok, Peet’s on Bay Ave. in Capitola, I’m gonna break it down for you…
I was a semi-​regular customer. I came in 1 – 2 times a week for lattes and scones for my wife, as well as for black coffee and ground beans for myself. Up until 12÷27÷14 at around 4:00PM, I was happy to call you my local coffee joint.
I woke up at 3:45PM that day because I was in between two 12hr night shifts. I went to make some coffee and there was none. When I asked my mother (who was visiting for the holidays) where the coffee was, she told me that she was at your store, but the person helping her was so rude when she asked for a pound of «regular» coffee, she just left without it. I honestly gave you the temporary benefit of the doubt because you had been my go-​to spot for years.
I showed up to your store 15 minutes later with the intention of buying a pound of House Blend and proving my mother wrong. Unfortunately, that did not happen. There was a recognizable face behind the register. It was either Jamie or Shawn. Sorry, I can’t say for sure which one because they can both be male or female names. Anyway, it was the female who helped me initially. (Side note: in my past experiences with her she has toed the line of being rude, but never actually crossed it) I asked for a pound of coffee, she asked which one, and I replied with «just the regular one» thinking that she would ask if I meant «House Blend». Nope. Instead of just talking with me for a second and selling me a pound of coffee, she became blatantly and insultingly indifferent to the sale. I was shocked. Then the male (mentioned above) came over and interjected in a very arrogant manner. When I asked if they would both just have a bit of salesmanship about the matter, he replied «well, you need to ask questions», in an almost superior and entitled manner. At that, I started to leave. From the door, I asked who the manager was, to which the male replied «she has red lips» as if he was not going to disclose the name. I asked the name specifically and he finally gave me one, Angelina. I will say however, I apologize for the f-​bomb and for loudly expressing my thoughts concerning their customer service while I was at the door. That was uncalled for, but in my defense, I hadn’t had my coffee yet.
The bottom line is…
You need to train your employees. Their customer service and salesmanship was absolutely disgraceful. To be completely indifferent to the fact that someone asked for a pound of coffee and somehow you did not make the sale (twice in less than an hour in fact) is mind blowing. Also, to suggest to the customer that THEY need to ask further questions to make the sale happen when they’ve already asked for a pound of coffee it insane. Especially when they said, «regular coffee» and you have one labeled «House Blend». Seriously, what is more regular than your cheapest coffee called «House Blend»? Furthermore, your employees can say whatever, but I know they were being difficult on purpose out of a sense of contempt for your customers. I have worked in bars, nightclubs, liquor stores, butcher shops, and other retail/​service jobs. I know how much the general public sucks, people stiff on tips, don’t say please/​thank you, and often order in the most condescending way imaginable. That does not mean you can sink to their level while on the clock and it is also the reason why I always try to a pleasant customer, because I’ve been there. But, because of this absolutely uncalled for behavior from two of your employees, you probably won’t see me again. Not that it matters much to you, I understand one customer is just a drop in the bucket.
Not to beat a dead horse but, this is how it should have gone at a minimum…
Employee: (Greeting/​ask customer what they want)
Customer: A pound of ground coffee please.
Employee: What kind of coffee can I get for you?
Customer: Just the regular one.
Employee: We don’t have one called regular. Is our House Blend okay?
Customer: Sure, thank you.
(Money and coffee exchange hands)
It’s a simple transaction, not rocket science.

My boyfriend and I came to this location last night out of desperation. We were headed to a concert and stopped here for some energy for our big night. #1 — I wish I could’ve gotten the blonde chicks name because she was rude as f*** and her customer service skills were poor. Her coworker (couldn’t tell if it was a man or woman) was also rude and gossipy when my boyfriend and I walked in. #2– Our coffee was DISGUSTING! My coffee tasted burnt and my boyfriends tasted like piss! I’ve never liked Peet’s Coffee but desperate times called for desperate measures and I ended up with shitty coffee and a bad experience. Boo to this location.

Excellent kick start in the mornings. Plus, you guys had a coffee strainer, which I’d been looking everywhere for. Thanx!

My stars are mostly for the staff at this Peet’s even though their drinks are consistently delicious too. I am partial to matcha lattes, but I have found that they actually have pretty tasty espresso. I would not usually think to mention a chain café on Unilocal,but this one has such a warm, friendly local vibe that I can’t help but love it despite anti-​corporate sentiments. I live nearby and it has become like my second living room.
Almost all of the staff seems to know my name and have my usual drink memorized, which makes ordering swift and easy. They are always kind and make special efforts to take good care of me. It is a pleasure to see them in the mornings when I am just starting my day.
The café area is open and comfortable, especially now that they added big cozy padded chairs. I see a lot of regulars that do a European-​style café sit here each morning. It is a friendly community and I’ve met a lot of cool people here.
The one thing I wish they offered was hot food. I cannot deal with cold food in the morning, even though some of the things they have look kind of good, like quinoa kale salad or lentil salad. I wish they would make their sandwiches into paninis or toast bagels or offer some kind of breakfast burrito/​egg panini/​etc. I always have to go home to eat breakfast.

The staff is not friendly to customers. I don’t believe that anyone has ever said thanks, or «have a nice day»; there’s minimal interaction with the customers. If you’re getting a cup of coffee the order accuracy is probably fine; but even a simple request for «no foam» doesn’t get entered or gets ignored at prep. I’m sure they’d remake it, but who has the time to wait. They should all rotate through the Los Gatos store to see how it’s done right.

Something has happened to this Peets and it is it not the same as it was. I’ve written to the District Manager twice and have never heard a word from him. This was my favorite place to go in the afternoon for an oolong tea or green tea latte. I hope with all my heart this places changes back to the way it used to be– clean, friendly staff, and drinks made the way you ordered them.

I am so excited that they have Almond milk now. Make sure to check in with Unilocal and get $ 1 off your latte (or what ever the current deal is…) My one gripe is the lack of food. The competitor does have a nice array of sandwiches, salads… and I think Peets would easily be a 5 if I could get my food and drink on.
Overall, Peets coffee far surpasses it’s chain competitors.

*~*Super mediocre Coffee*~*
I never understood the hype. I ordered a Chai latte something that was a blended cold coffee.
For under $ 4 I got a cup full of splenda and ice.
Ew.
Skip it.

After being frustrated with Starbucks coffee I took my sister’s advice and tried Peet’s. Pleasantly surprised. Good strong coffee.
Pastries were just OK but then again when you are coming from Starbuck’s pastries loaded with sugar takes some getting use to with some of their low fat.