AT&T

Rude and unqualified employees. Very unpleasant experience. AT&T as a company sucks, but this office makes the things unacceptable.

THIS IS FOR AT&T OVERALL
I have spent over 10 hours on the phone with AT&T trying to get my grandmas name off the bill and put into my name. Supposedly this was done on 5/25…boy was I wrong. I spent 3hours yesterday, was given different stories, and promised a call back this morning. It’s now almost 10am… I can’t leave until I get this call, and all they offered me to help with the inconvenience is a $ 30 credit. I have been with Direct TV for 20 years and I love them but this crap with AT&T is ridiculous. I don’t know what is wrong with customer service now a days but it seems like the past 2 month’s have been nothing but crappie service on the phone from companies when my family is dealing with the death of two family members. If you are thinking about switching to AT&T I would honestly think again. I am seriously considering going to Dish and another phone/​Internet provider because of this.

Third time trying to simply upgrade my phone. They have two people working the door and taking names for a wait list. Why two? Can’t one be helping customers? They tell you we will txt you when it’s your turn in 15 – 45 minutes. Quite a time frame I’d say. Twice the txt messages didn’t even arrive so I went back to see why and all they could say was «well I guess that’s just technology haha.» Then they said they could put me back on the wait list. I said no and I would go elsewhere. As far as being knowledgeable about their services I wish I could give them negative stars as I went in each time for a new phone and was given different and very vague answers each time as to why they didn’t have it and if other locations did. Over this place and the employees lack of customer service.

I went in today to buy the new iPhone 6S and everyone was so helpful. I was on the wait list and was helped less than 20 minutes. Natasia helped me and was so kind and answered every dumb question I had for her. She was very clear on what I would be paying and showed me how to do all the fancy things on my new phone. Thank you so much!

I called this store yesterday to simply gather some information about what services they are able to provide in store. I experienced typical AT&T service… The employee, shortly after telling him my problems, was not able to answer my simple question of «What services do you provide?». I would ask him a question and then moments later he would say something as if he hadn’t been listening to what I had just said. He interrupted me while I was trying to speak and eventually got to the point where he forced a goodbye and hung up. I am very disappointed with the service I was provided through this phone call but I wouldn’t expect anything much from AT&T at this point through my contract. Needless to say but I will be looking to switch providers as soon as my contract is up.

We were adding a friend to our existing plan and there were several complications! Josh was patient and was able to solve all our problems! We were very impressed with the customer service he provided!

Needed help with my wife’s phone. After many years of phone store frustration, it’s nice to get friendly competent service. Thanks Edgar.

OMG — went to return a device that would be no problem to return. quote. end quote. Wasn’t exactly a problem, other than waiting 35 minutes to see someone (on a wednesday at 4), and then it took the girl 20 minutes to do the transaction. God help us all trying to buy cell phones 10 years from now. WTF?

I really really hate this store. The wait list system sucks. Always understaffed. Corporate crap store. Only two people working on a friday night i have been the next customer for half an hour… really??? Get your act together att

Yovania is great
Very helpful and friendly was able to help and sort out my issues!
I have been to this store plenty of times but never felt like I get anything sorted or leave more frustrated
Honestly I have not been in the store with a issue for maybe a year
But I was dreading coming in but yovania is awesome
Thank you!

Thanks for telling me and item was in stock when it wasn’t and wasting my time. Very unprofessional how they handled the situation also. I called in at around 2:45pm on a Sunday asking for the white Unite. The man on the phone Joseph or Joey or something with a «J» put me on hold to check. I was on hold for 10 minutes. I mean how long does it take to search something in your inventory especially how easy they make it for them with those iPads they all carry. I hung up after 11 minutes and seconds assuming it was busy. So I hung up and called again. And the same man answers. I told him I was the woman he has on hold about the white uniye (I stated again what device I was asking about) he responded fast «yeah we do!» My reply «okay great is it busy can I come by now.» His reply «no not at all we literally only have one customer» at that point I was thinking to myself «why in the world did it take you 10 minutes to pull up a screen on your iPad.» Not 10 minutes. So at this point it was around 2:55pm. I live literally 2 minutes walking distance for this att. And as I hung up the phone I went. Even the employee when I walked in said I was fast. When I got there unfortunately the employee went to get the device and it was out of stock. He came back and told me his manage had made a mistake and he would see what he could do. We waited another 10 minutes in the store before the employee, not even the manager comes out and tells us to drive to Watsonvlle, I think not. The manager did not even come out to apologize for wasting my time instead kept sending out his employees like his little messenger birds. Don’t be A manager when you can’t even satisfy your customers. I am very discouraged to stay with this company as this is not the first incident of unprofessionalism. Thankfully my contract ends in a week. Let’s hope they can change my mind.

This review is for AT&T phone and internet services. Recently I received a notice saying my account was past due. I pulled it online and the due date was not even until 3 days in the future. I looked at my copies of payments and amounts due for the previous month and I had paid the full balance off the day before it was due. The payment date reflected that date. These copies were screen captures and PDF’s taken from real-​time account information on their website. This was not information delayed by mail coming in or going out.
I called AT&T and one of the first things they asked was whether I wanted to receive sales info. I said no. Eventually they concluded I was billed for changes in sales tax that never had been reflected in their billing total. So they just tagged it past due when they never increased my bill total for me to pay it. Then the guy proceeded to pitch their U-​Verse. I had said no to sales info. He went on and on. I am paying more now than what U-​Verse would be and I asked him why he was trying to get me to switch over when AT&T would be making less money. He just said they were running a campaign.
I said I would have to take time to consider everything and I was not going to make a decision immediately. I said I’d call back if I decided to go with U-​Verse. He wanted to call me back. I explained I have no reliable hours to pin down. I was not going to give him my cell number. I agreed to have him call the following Monday. I did not have to answer the phone if he called. He never called. However, my internet service has been unreliable since.
I don’t know if they have the ability to deliberately disrupt your service or not. Years ago I knew a guy who worked at a local television station. Sometimes for kicks they would gradually lower the volume late at night. Then after viewers had time to adjust their television sets increasing the volume, they would crank the station output back up so viewers would get a blast of volume all of a sudden. I suspect AT&T could, would and probably does screw with people this way. After pitching a «better» service it would fit right in making what I currently have worse as incentive to go with the better service option.
A few years ago I upgraded from their lowest level DSL to the next level from there. I did not notice anything different. At one point I read that they only say «as much as…» speed but it is not a guarantee. Some tests indicated there was no consistent difference between their lowest and the next level up. You cannot go back once you move up. AT&T eventually eliminated that lowest level and the next one up became the lowest but I am paying the additional price increase for no improvement.
I have looked around. There is nothing better around but everyone else is either the same lousy service or they cost a lot more and don’t offer a land line. I need a land line.
I rated it two stars instead of one because my land line has worked fine.

A thin glass cover for $ 40 is one thing.
Not offering too install it is another.
Me trying to apply it correctly perfect and getting bubbles is frustrating.
Now it looks worse then ever, thanks!

Excellent customer service! I needed to hook up my new phone, but was limited on time. I walked in and walked out and everything was super easy. Josh is a solid representative! Thank you AT&T!

I had an iPhone 5. It was cracked for many reasons: I do not have a case, Gavin kicked my phone from my hand last September, and the mishaps that would occur for the butterfingers known as «Tram».
I was eligible for an upgrade. I waited. Replacing the screen cost about $ 170 so I stalled until it finally gave out. Not Unilocaling, not taking pictures, not listening to Pandora whilst driving was unbearable to say the least but I was determined to go to AT&T the following day during lunch.
Craig told me not to buy the phone because he’d plan to buy me one for my birthday that is coming up. I now have a phone that works, I now have a case, and I can finally type w/​o fear of getting cut.
Behold the iPhone 5S!!!
The gist:
— friendly staff
— small store
— lots of up selling
— dude wanted me to change my unlimited data option (I’m no genius but I’m no dummy either)
— call ahead if you want an iPhone
— checkout was a breeze
This review is mainly because I feel so grateful to have a boyfriend that thinks about me in every way possible. Last night to kickoff my birthday (my birthday is in May but I told him last night that I was going to start today, haha) so he brought down a package. I opened it to find a pair of yoga pants from Lululemon Athletica. No wonder the damn thing is expensive; it flatters your body to the max!
Thank you for the phone, babe and thank you for the sexy yoga pants that I am actually rocking in right now.

Once again AT&T Capitola provided me with an expert employee and wonderful attention. I don’t know why I even bother to call AT&T when the store is so close to me and the service is exceptional! Even if they are packed with people, when it is your turn, they are devoted to attending to your needs.
I also have to admit that I’m glad the phone services have competition. I went in displeased with my internet speed from my AT&T wireless, and not only did Kathy give me great advice, she was able to get me a deal. My internet speed has definitely improved and Kathy persevered in dealing with AT&T on the phone instead of me!

Awesome customer service! Very knowledgeable and the best part? They don’t push their personal choice of phones on you.
They attend to you and answer your questions without bashing the iPhone and selling their Android products. That’s excellence in customer service and unbiased opinion!
They’re not clueless either about the capability of an iPhone! I like these guys! Professional all the way:)

I’m an unhappy customer. I just switched from Verizon to AT&T to join the family plan of my household, and I’m already regretting.
TL, DR: Orders put in a store can’t be queried or handled by a customer support representative (CSR) via phone. If something went wrong with your order, you’ll have to go to the store again. For me, I have to go to the store THREE times just to get an iPhone. If you don’t cherish your time and want to save a few cents, use AT&T!
First, I went to this AT&T store on Sat, ported my number from Verizon and ordered a new iPhone 5s. One day later, AT&T suddenly sent me an email said that my order was canceled without giving an explanation. Customer support said that someone called in and canceled the order but couldn’t give any more information. Of course I didn’t call or canceled my order, and the transaction was already listed on my credit card activity so it couldn’t be my credit card company either. Thus, there must be something wrong with their system. AT&T customer support won’t admit this, but directed me to call this store. I called the store, they said they will research my order. After four hours, I still haven’t heard back from them. I called the store again, this time they said that I have to go to the store again so that they could research my problem. So they cheated me in the morning and didn’t check into my problem. And now I have to waste another two hour on a busy work week to go to their store again, not to mention the two hours I wasted on calling customer support.
You may think that a canceled order is not a big deal and why I can’t just order again. It’s because it’s an iPhone 5s, reordering means that I will be put way behind in the order queue and receive my phone much later than I should.
Second, AT&T lured us into spending $ 100 for a 3G MicroCell because they have no coverage around my house. The sound quality is always abysmal. Nobody on the other end of the call can hear even one word clearly. FWIW, we have broadband at home, which can sustain at least 17Mbps for downloading and 2Mbps for uploading, that should be enough for phone calls.
Third, this point might be subjective, but in many places where my phone shows two or three bars, the talk quality is barely acceptable. I have to repeat words for many times and the line breaks up very often. I remember with my old Verizon phone two-​bar signal offered better voice quality.
So in all, AT&T is cheaper than Verizon, but you are warned that you get what you paid for: their signal is worse, their call voice quality is worse (my personal opinion), and their customer support is definitely much worse. If you are pissed off in the future by AT&T customer service, you may find my complaints here was not uncalled for.
Update: after waiting for two days to no avail, I went to the store again and asked a salesman called Scott E. to replace the order that was canceled by them mistakenly. Scott did it. But after I got home, I found that he messed up with the order address! Instead of using my home address, the order said it would be shipped to their store. But what he told me was that the phone would be delivered to my home. Scott clearly said he re-​issued the order using the old order’s information so nothing should be changed, but my old order was scheduled to ship to my home. What’s in my mind now? The staff might be willing to help, but their competence is dubious.

Pretty cool team here, willing to work with you if you need a better deal on something that most ATT stores would simply call policy.

When I went here two years ago, the service was amazing. Despite the long lines folks helped you out and they went above and beyond. No longer the case and it is very disappointing. I like putting my money in local businesses (local being defined as where I live, I know it is a corporation) and unfortunately my experience here was less than stellar.
I thought going into the store my adventure in cell phone purchasing went off to a good start. I was greeted but at the time I did not have any questions. I caught the crew in between a shift change because two guys left and then I waited about ten minutes until someone came back from their break…
The woman who attempted to help me was of little help. She did not know the products except for what was on the website/​the reviews. It was very apparent that she had not played with the phones or gotten a spiel together. Perhaps she was having an off day but it appear that she did not give two craps about helping me out… so ultimately I ended up leaving.