Panera just lost a customer for life. We came with our toddler for dinner this week. I ordered the new turkey and kale panini. It was the most bland disgusting excuse for a panini I had ever eaten. I couldn’t take more than one bite. The turkey was rubbery and looked like something that fell on the bathroom floor. There was maybe one small sprig of kale and a dollop of some gross looking cheese. Nasty! My husband’s roast beef was equally bland and rubbery with a swipe of mayo and two arugula leaves. My son’s Mac and cheese was cold. He wouldn’t eat it. I am not in the habit of paying $ 30 for a poorly nuked Mac and cheese with two hideous sandwiches. This place has truly gone downhill. The kicker is when the staff came to clear our plates she didn’t even ask why we hadn’t eaten anything. Like they didn’t even care. We will never return to any Panera frankly. Overpriced for what you get. I can make better sandwiches at home(we just happened to not have the time that night). Yuck!
Warangkana N.
Classificação do local: 4 Rosmeer, Belgium
I’m Asian and I normally don’t eat bread but this place has Super delicious soup, fresh sandwiches and very nice and friendly staffs. I love this place and will be back
Samuel B.
Classificação do local: 4 Weatogue, CT
I went here one Tuesday nite in August Fell in love wit a hot chick from another town Perfect night, blushed like crazy. Soup good, chips good, sandwich was meh I divert this chic with the logo now. I cried when she left, found her at a froyo world. We ate froyo from dat place, a few minutes later she was outside ben and jerrys. I cried when she left then I went to Walmart. Saw her the next day at a camp. The end
Lisa B.
Classificação do local: 4 Canton, CT
I met a friend for coffee this morning and a little something sweet! The coffee is always fresh and hot and you can refill your cup if needed. The cinnamon swirl roll is fantastic. It is quite large and great to share as I’m sure the calories are considerable! We sat by the fireplace in a relaxed open environment and it was great. Visit this Panera, it’s a great place to hang out, visit or work on your laptop/tablet with the free wifi
Michelle R.
Classificação do local: 5 Torrington, CT
I love Panera Bread The good is fresh and full of flavor and the service is good and quick it does get crowded real quick though but it’s not a biggie
Fronando C.
Classificação do local: 2 Atascadero, CA
Came in for a breakfast Panini and both machines were broke. This was quite a bummer. So they said that they could toast my bread. I ordered the sandwich with NO bread just the egg meat and cheese. When i went to the counter to pick it up they put it on bread. When i told the young man behind the counter he told me «How orders it without Bread». Very poor customer service.
Stephan C.
Classificação do local: 5 Canton, CT
I don’t give Panera enough credit. Every time I’ve been here I’ve never been disappointed. From buying a simple loaf of their incredible breads to an awesome lunch sandwich and their signature bowl of soup. Coffee is a given here as that’s always good. But the good and pastries are something everyone loves. And did I mention the friendliness of the crew? Everyone working at the Canton location are wonderful. Congratulations!
Dan R.
Classificação do local: 3 Simsbury, CT
Had an OK lunch here on a not too crowded 4th of July. I had a Strawberry Chicken Salad that was fabulous, a big portion of ice cold lettuce with chicken, strawberries, pineapple slices, blueberries, and mandarin oranges in a poppy-seed dressing. Just 350 calories too, Served with choice of chips, bread or an apple. We also ordered a tuna sandwich –and that’s where we ran into issues. The amount of tuna on the sandwich was a joke– seriously, it was laughably deficient. It barely covered up the bread, I mean you could see the bread through the tuna. We politely mentioned it to a manager who gave us a choice of a new sandwich or some more tuna, which we asked for and he brought some over in a soup cup. Nice example of customer service, but shame on the line cook who put out such a poor dish in the first place.
Joe C.
Classificação do local: 3 Farmington, CT
Panera is good. Love the broccoli chedder soup in a bread bowl. Since I’ve changed my eating habits, I no longer frequent here. But, it is delicious if you want to act healthy but eat fatty.
Jeff Y.
Classificação do local: 2 Avon, CT
I come from St. Louis, home of the original Panera Bread(the St. Louis Bread Company). I enjoyed seeing Panera Breads spring up all around the country as the restaurant chain grew in popularity. However, each time I go to Panera, the food seems worse. The basic line of café sandwiches has gotten smaller and less satisfying. All the good sandwiches are now premium, or signature, or premium signature, or some other denomination that means it will cost more money. Things I like: * Fast service * Bagels * Seating * Mac n Cheese * Roasted turkey artichoke sandwich Things I used to like: * Sierra Turkey Sandwich(Less turkey, nearly no onions, nearly no chipotle mayo) * Frontega Chicken Sandwich(Half the size, half the ingredients, and I once received a sandwich with sliced deli meat instead of the classic chunks, which was disappointing) Things I don’t like: * Most sandwiches * All soups * Increased prices Definitely prefer Chipotle, which is approximately 30 feet away.
Michael G.
Classificação do local: 1 Torrington, CT
Just sloppy and inconsistent. They can’t ever get it right. Ingredients missing from sandwiches, sloppily assembled sandwiches, etc.. Once, I took a cellphone picture of my friends while waiting in line and was told by a young woman at the counter that photography was not allowed. Even if this was a policy highlighted during training, which I doubt it was, is admonishing someone publicly necessary? Rasputin makes sense to this person.
Heather C.
Classificação do local: 4 Riverdale, Bronx, NY
I love this Panera, it’s always mobbed on the weekend but they’re quick and efficient and the service is never problematic. Get the Frontega chicken and a chicken caesar salad as a you pick two. Can’t go wrong.
Doug B.
Classificação do local: 1 West Hartford, CT
Extremely poor customer service. My girlfriend and I visited this restaurant today and I ordered a lemonade and coffee and my girlfriend ordered the steak salad and a regular-sized iced tea. After ordering, the cashier told us that the lemonade would be out with the order and offered us a cup for the coffee and a very small cup, what is normally given if you order tap water. My girlfriend said, «I ordered a regular size iced tea.» The cashier explained that they were all out of regular cups, but the refills are free, so that makes up for it. When the order came out, the woman behind the counter, Tanja, offered me the same minuscule-sized cup of lemonade, with no ice. I handed it back and asked for a regular sized cup with ice. Tanja explained they had no regular sized cups, but that I was getting the same amount of lemonade that I would in a regular sized cup because she hadn’t put ice in it. I said I didn’t want warm lemonade and she agreed to put the lemonade in a large cup with ice. She proceeded to half fill a large cup with ice and then pour the tiny cup of lemonade over it. The entire large cup was only a little more than half full. She put the cover on it and handed it to me at which point I asked her to fill it up. She said«No, this is what you get.» I was shocked, and told her I wanted more lemonade, at which point my girlfriend walked over and asked me what was wrong. When I told her what was happening, she asked Tanja to just fill it up. Tanja again said«No,» this time with a smirk. My girlfriend said«What?» and Tanja handed her the lemonade and said«This is what you get.» My girlfriend asked the woman«Are you kidding me? He wants a little more lemonade, just give it to him. What is the big deal?» Now, it was clearly a tug of war. Again, Tanja said«No,» and I said«Just return it then, I don’t even want it.» Finally, at that point, Tanja filled up the lemonade, handed it to us again with a sly smirk, and said, «Here.» Although my girlfriend said the steak salad was good, we had both lost our appetites and quickly left. Very very bad customer service.
Dan S.
Classificação do local: 3 Hartford, CT
A very solid Panera bread. Always crowded on the weekends but the service is quick and they do a nice job keeping the dining room clean. You won’t go home dreaming about this place, but if you need a quick lunch while shopping at the outdoor mall, it’s a nice place to have.