Swatch Store

I really love this store ! Heidi — the store manager is really great! She went out of her way to help me with my questions etc. I will come all the way from Ventura to shop here!

The Topanga Swatch personnel is amazing, and their company policy of standing behind their product has quickly made me a loyal customer. Went today with a very old swatch watch probably from the late 1980’s that my teen daughter was eager to wear that belonged to her great grandmothers. Wasn’t sure the watch was going to tell time. A quick cleaning, polishing and new battery from Zamier along with an education on the watch were all part of their free service. Thank you Zamier and Swatch!

I received a beautiful Rose Gold Swatch for Christmas from the boyfriend. Received many compliments about it but recently the finish on the case started to wear off on the left side of the case (opposite side of stem). Thankfully we kept the original box and warranty card enclosed because the swatch was covered under warranty. I called and spoke with Sophia but yesterday another young lady helped me in the store and I happened to get the LAST ONE IN STOCK. She gladly exchanged it no questions asked (because I had all my warranty paperwork and original box)
Superior warranty, great customer service and a really cool funky store in Westfield Topanga. Will definately buy swatch products again. Always remember to keep your watch box, even it it just ends up in the back of a drawer or your linen closet, it was crucial in getting my watch exchanged for warranty.

Despite all the advancements in technology in the modern world, many of these devices still require the lowly battery. If it wasn’t for power coming from batteries, there would be no portable gadgets, cars, smartphones, or anything else not plugged in to an electrical outlet. Watches are no exception either.
But I digress. As an unapologetic fan, I know that Swatch makes high-​quality watches and sells them at a reasonable price. Aside from a few watch models, most of their products do require batteries. A few of my watches lost their battery power, so I took them into this shop. Thankfully, the store wasn’t too busy at the time; the employees were able to change the batteries and adjust the straps in all of them like clockwork. While I waited for the employees to finish, I strolled around the store. It is in a small, modern space, but the location had a pretty good selection of watches and carried the latest styles (which change and vary with the seasons).
Total cost of changing all the watch batteries during my visit: $ 0.00. How did this happen? I was lucky enough to come in at a time when the «Dr. Swatch» promotion was in effect (where one’s watch can have a battery change, strap adjustments, and a «buff» for free). Considering how many watches I brought in for battery changes, the savings was quite significant (especially for Swiss-​made batteries). What made the experience extra special was that the employees remained courteous and professional while doing all the battery changes and buffs.
Thus, if you’re interesting in buying a Swiss-​made timepiece or need some maintenance on your Swatch watch, head to this store (or any other Swatch location nearest to you). Keep in mind though that the «Dr. Swatch» promotion only comes once in a while; the rest of the year all those services come with a small fee or two. Since this one is inside a mall, the fastest way to get there is to enter the food court section and go straight; the shop is on your left.