OMEGA

I am a huge Omega fan who recently broke a clasp attachment link on my Titanium America’s Cup Seamaster. I tried to find a replacement part, which I found out was not available. I was extremely frustrated because the part that broke was clearly a poorly designed part, and to make matters worse, it is one of the only parts that a replacement is not available. I was told I’d need to buy a new clasp. I went ballistic and told them that I was never going to buy another Omega watch. (I own 4 — all titanium) William Humphres, the on-​site watchmaker, sensing my frustration, said, «let me try to get it replaced for you». I left the band, and 2 weeks later he called and asked me to come pick up my newly refurbished watch band. I am truly grateful that he was able to do the right thing. Not only do I recommend Omega watches, but I highly recommend the Omega Boutique. Thanks again.

As good as it gets. Omega is an elegant and professional brand in the watch world. There is a reason why it was selected to accompany the astronauts during the Apollo missions. The first watch to be worn on the moon was an Omega Speedmaster. The watches have great movements and not as pricy as a Rolex. The watches are really distinguished and they get noticed when you wear them. I really like the Seamster and Speedmaster lines. Check them out as they are in the $ 6,000 price range! Compared to a Rolex, that’s about half the price for most of their common lines.
William was absolutely wonderful. He saw that my band had some scuff marks and polished them out for free. It looks like the day I got it! He really knows his stuff and entertained all of my questions in a very professional manner.

Not much to say… Absolutely fantastic service that is well worthy of the Omega brand. I highly recommend Omega timepieces, and I highly recommend you purchase one here. I guarantee you’ll be floored by the experience.

I want to add onto my experience with this boutique as well as the Omega brand as a whole. First… in regards to the boutique. They work to maintain their relationship with the customer. Periodic emails informing you of different events (golf tournaments, special previews… etc). It’s a very nice touch. Makes you feel they want to keep your business and not just win that one sale. Second, to the brand itself. The ethos of wanting to keep you around as a customer lived beyond the store itself. For shopping at the boutique, Omega HQ in New Jersey will send you an annual «thank you» gift that you pick up in the store. The first one I got was a nice little Dopp kit while the second gift was a nice little weekend bag. On the other hand, my buddy that got his watch at some random retailer ad saved $ 600 got none of that. Did I get $ 600 in extras? No… but as I stated before., if you’re parting ways with a few grand for a watch… you should get some good service to go along with it.

For the past 2+ years, I’ve been shopping here and had my Seamaster maintained/​repaired. I’ve learned not to trust generic watch shops the hard way.
It takes some real above and beyond service to get me to write a review. Gustav, Hanna, and Robert were exemplary in all aspects.
Earlier today was no different. They treated my family and I like royalty. If you are considering investing in a very nice watch, go straight to this Omega shop. Actually they’re even nice if you just go check the watches out. They are happy to chat in general.

The staff and management at this Omega Boutique are top-​notch! We had a timepiece that needed some warranty work to be done. Robert was gracious and informative of how the warranty process is normally completed. Exactly two weeks later, we were surprised to get a phone call that the timepiece was ready to be picked up only after two weeks. Now that’s fast service!

Upon walking into this store, you’re greeted with a warm welcome by the salespeople. Immediately you find yourself surrounded by the array of watches Omega has to offer. The salespeople are willing to show you any watch you want to see and will answer any question you have. They’ll even go into great detail about the watch so that you’re fully informed. Another level of service you don’t get much of elsewhere nowadays is that they take the time to [try] to get to know you, to be personable, so that you feel more comfortable as you get closer to hearing about the price of the watch.
I mean, that is, unless you haven’t done your homework beforehand and can see this sales approach coming from a mile away. They even offer refreshments (water, espresso, champagne!) as you’re trying on the different watches (you know, so you don’t feel as bad when you drop upwards of $ 5000 on a watch).
That being said, this boutique provides a high level of customer service and treats you with respect. Sure, you can get their watches at other authorized dealers… but, like buying a car, it’s about the experience. I suppose, you could come in here to try on each piece and ask questions if you don’t already know what you want, and then go to an AD to negotiate/​bargain…
Ironically, the boutique is located across from a luxury car dealer (inside a mall, wtf?) so that you can, after buying a new watch, head on over and pick up an exotic Italian sports car.