Nordstrom

I purchased a pair of topshop boots and a BP watch online and came to return it because the shoes were too small and the watch I didn’t like.
I first went to the shoe department to return my boots and the man was pleasant. Next I went to the Jewlery section to return my watch. I was told to go to this section to return my watch from upstairs. I was waiting for at least 20 min. I understand because the girl was dealing with a customer but another employee clearly saw me and she walked off to another customer who had come after me… After the first worker was done dealing with her customer she came to me and did not say a word. She saw that the watch was from BP and said, «Oh this is from upstairs.» She looked annoyed as in why I was returning a $ 10 watch. But i’m not going to keep a watch that I don’t like! Her name is Danielle E. And i hope that the store manager sees this review and re-​trains their employees teaching them not to be so prejudice. Mind you, I wasn’t wearing the fanciest clothes, but that doesn’t mean you can ignore the customers.

New to the area and, I was impressed when Edward assisted me. The guy was extremely helpful and professional. Now, this is what you call customer service… When I came back…
was at the men’s dept. and wanting to purchased undershorts. There were 3 employees-(too busy chatting with each other… didn’t even bother to assist you. Walked around and, again… saw Edward… and…the best customer service ever.
Way to go… Edward!!!

I really enjoy this store! They have a wonderful designer shoe selection… I was able to snag a pair of CHANEL espadrilles there! My absolute favorite place in the store is the newly designed CHANEL «boutique»! Everyone who works there is very nice, not a phony nice! I work with Cristina and she is great. I was able to get my hands on the 16C boy bag in the ‘New Medium’ size, green with the iridescent hardware! As well as my black lambskin ‘Jumbo’. If you are in the area and are looking for a CHANEL this is a great store to go to!

Guy from watch department was very attentive. Shoe department associates are very helpful

Stopped in the other day to get a ring sized in the fine jewelry department. I had recently purchased a gift and was bringing it in get the ring fitted. Nordstrom really is a standout when it comes to customer service and they handled the whole situation beautifully. When the ring came back it was slightly too big and with no hassle at all they simply returned it to the jeweler and have it resized again at no additional charge. Everybody I dealt with in the fine jewelry department didn’t outstanding job and were an absolute pleasure to deal with.

This review is for salon shoes. Everyone is always so happy and helpful. I have been shopping at Nordstroms for years & years & their customer service is excellent. I never had any issues with them. Rob is one of the best salesmen yet! He’s always ready to help me find a pair of shoes and makes sure I’m happy with what I’m buying. :)

Jehan over at trend accessories is the sweetest! She was so nice and helpful and helped me find everything I needed for my Christmas shopping. Thank you for being so amazing!

Worst customer service.
I waited patiently by the La Mer counter in cosmetics for 20 minutes. I kept waiting to be helped by someone. Everyone ignored me kept helping other customers who weren’t of my ethnicity, Latina. Finally someone from a different counter came up to me and asked if I had been helped yet. Obviously I have not, frustrated I told the lady I had been waiting around for about 20 minutes watching everyone walk past me to other customers. I’ll take my business to Neimans.

This review is specifically for the bridal suite in the women’s section only, not the rest of the store or other departments.
The suite: was very beautifully organized with hexagon Carrara marble lining the floors of the suite giving it a true spa like experience away from the hustle and bustle of a busy department store. They had large dressing rooms just for bridal as well as a large sofa/​seating area and mirrors for the entire bridal party to «oooo» and «Ahhh» over the dresses.
The service: the same young lady was at the check in desk both times and was very kind. She offered us water, got us checked in effortlessly and immediately pulled out the dresses we were looking at. It was easy to make an appointment and our stylist was also very kind and not pushy at all.
I really recommend stopping by this suite if you’re shopping for bridesmaid dresses. They have a great variety of brands at very decent prices and the overall experience sure beats the run of the mill davids bridal type store.

Always a nice shopping experience at this store. Everyone into is always organized and neat. The employees are a great big help when it comes to finding sizes and stuff. The reason I gave 3 stars is because they are very pricey but it’s know that Nordstrom is very expensive. I recently found out about Nordstrom rack and will try that the next time I go shopping for new things. They also carry premium designer suits which I really like since I wear fitted suits to work.

Been standing in the Herve Leger area waiting for a sales person for 15 mins as they stand there talking to their friends epic fail need better employees clearly… Smh epic fail Nordstroms I spend to much here to still be standing here waiting for help smh

I was walking around the men’s department because I needed to grab a couple staples for my husband. Wanted to take a sample home of Dior’s Sauvage to see if he liked it. Basically, I was ignored. A couple seconds after I got there, a woman carrying a Neiman’s bag was created simultaneously by both of the salespeople at the counter.
Too bad the focus has been to make those numbers, make the day so that we forget about being… oh, I don’t know… nice people? And I know what I’m talking about because I worked for the company not too long ago… and I understand the pressures. But, really, this needs to stop. Don’t ignore people. It’s disgusting. No one is better than anyone else, but that is the impression that I have received on MULTIPLE occasions in this store. Stop.
I ended up going to Macy’s…

Very few Nordstrom stores that carry so many premium designers, there is even a Chanel boutique in this Nordstrom, SO nice.
I didn’t know they carry Christian Louboutin shoes too! Was so happy and surprised at how many styles they carry! I got my other 4 pairs at Saks and their U.S. website, I am a size 5 /​35, hard to find my sizes at stores, so I usually order online. Luckily they had one pair of size 5 in one of the fall /​winter styles, so I just had to try them on. And of course they fit me perfectly! Hubby was happily getting me another pair of Louboutins, he is more obsessed with red soles sky high heels than me I think…
Another thing, Nordstrom offers FREE service to fix red soles, they are very delicate, better put one more layer of red soles on them! Hubby brought my other pairs to regular shoe repair stores, they costed $ 35 – 50 each pair. OK, from now on we are getting my Louboitins at Nordstrom only!
Ps. The red carpet war wash is at Nordstrom valet parking.

This is a review for the Wedding Suite.
Haley is INCREDIBLE!!! She did an amazing job designing my bridal look. She helped me pick out everything: the dress, the veil, the comb, the earrings, the shoes. She has a great eye for coordinating pieces and really putting together an entire look. And she was great at making sure it all matched my vision and personality. She was wonderful to work with and truly has an eye for bridal styling! I highly recommend Nordstrom Wedding Suite in Topange and Haley!!!

Whitney Quinlan was professional, helpful, knowledgeable, and responsive from the start!
She worked to build a great rapport with me at my first dress appointment all the way until the last one. Whitney offered deadlines for ordering my dress, set up timely appointments, and even assisted in options to support the financial aspect.
Prior to the final dress fitting, I was very specific about certain details including veil length and steaming of the dress. Whitney worked with her manager and team to meet and exceed my expectations! The bridal gown is not a part of the wedding that any bride takes lightly.
I trust Whitney and would highly recommend her to any of my family and friends for their bridal gown needs.
Thank you for such a positive and delightful experience at Nordstrom Wedding Suite all due to Whitney Quinlan!

This review update is for Josh Blakey (sp) in Salon Shoes who is absolutely amazing! My initial update was going to be bad since I had a difficult time trying to return a pair of unworn Jimmy Choos which I were gifted, but my most recent experience really made up for it. Before anybody starts wondering about my return, I would like to add that I had the receipt and the purchase was made in cash. They refused to give me cash back because I had mentioned that my sister-​in-​law had purchased them. This was me trying to make a conversation, not me admitting to the fact that someone else bought this for me in cash which means they can only give me back store credit. I worked in retail for 5 years and that is the most ridiculous thing I have ever heard. I was going to purchase a new pair anyway but I wanted to get cash back for the return as it was initially paid in cash. Anyway, after the manager introduced himself and ‘allowed’ the return, they sent me upstairs to receive my cash. Such a waste of time.
Back to my most recent experience…
I was in there last week to purchase these beautiful Prada pumps that I have been dying to have. They unfortunately did not have them to try on but Gus, who was initially helping me out, said they could locate them for me and be able to ship it to my house. Since he was also helping other customers, he directed me to Josh to complete my purchase. After searching their inventory, I was basically told that there were only 3 left in the nation which made me want them even more. Josh had me look at their website for other styles but I had my heart set on that particular pair so I asked Josh to find them for me.
Josh has taken customer service to another level and this is the kind of service I would hope every employee can provide. I have quite a background in retail myself and it’s very rare to find people who are so concerned with giving the upmost attention to customers with nothing to gain. When I made a joke about him getting commission on my sale, he politely let me know that he was just a cashier and he was just trying to help get me my shoes. What a doll!!!
The next day, Josh called me to let me know that he was able to locate my shoes and that he was even able to get expedited shipping. I got my shoes 3 days later and couldn’t have been any happier! Thank you Josh!

Online order was placed and picked up. The staff was very nice and extremely helpful and professional. With the kind of prices they charge, I would expect nothing less!!! I don’t shop there much, for that reason. But if you have to buy gifts for certain people, and you need a particular item only sold at Nordstrom, you have to go there to buy it.

Half Yearly Sale all of the handicapped spots taken on the lower level. Tried to get the attention of the valet but he was too busy parking Escalade SUV’s. So I had to park at the back of the lot and hobble in. You’d think when he saw my placard dangling he might have paid attention — just ignored me even when I rolled down the window. I guess I needed a Ginormous vehicle or Mercedes to receive his services.
Today the store was well staffed and I received great assistance on the floor & fitting rooms. Great deals on shorts & some jeans .Waiting for most of these item to appear in the next week at Rack for the Clear The Rack Sale

I have never shopped at Nordstorms.
However, I wanted a pair of Tory Burch flats. I visited the Westfield Topanga Location to try them on. I was impressed with the shoe section of the store. Big change from the overcrowded shoe department at Macy’s.
The shoe department came equipped with nice comfy couches to relax while you wait for the sales associate to locate the shoe of your choice and size. I was greeted by a man (can’t remember his name) and he sold me on a Tory Burch Wedge (LOVE) and Tory Burch flat (Love even more). I went to the counter to pay… while at the counter I decided to apply for the Nordstorms store card. My sales associate was great up until this point.
I applied and got approved. I asked the gentlemen what the credit limit was approved for and he said he could not tell me. CA Law no longer allows stores to give out that information upon approval (totally fine). However, he asked a manger what the «typical» credit limit approval limit is for a Nordstorms card. The manager (who was an older white woman) looked at me with a mean spirited face and said «Typically its $ 500 even with credit issues». I was so offended by that remark. I felt as if she was saying because I was African American I must have credit issues.
Anywho…I purchased the shoes which came over to $ 500 and they went through just fine. So how could the credit limit only be $ 500?
A week later I decided to call Nordstorms credit card customer service to confirm the credit limit bc her comment was bugging me, and it was 15 times more then $ 500. I suppose not all black people have credit issues.
I really had a great experience except for her comment. I do not want to judge the entire store by just 1 employee’s comment but she is representing Nordstroms and its hard to now feel comfortable there.
This location would’ve received 5 stars but because of her comment it was knocked down to three stars.

The employees need their commission! Be prepared to get followed around or asked for a fitting room! They want their commission! Don’t get alarmed!
I love the smell of new and fresh clothes! Nordie always has great deals!!! If you have a nordie credit card you get $ 20 Nordstrom notes for every $ 1,000 you spend. You can also decide what day of the year you want to use triple points! The anniversary sale is the best one all year on. You get double the points and also find great deals on name brand clothes.
The customer service is a hit or miss. It depends what area you visit. I always seem to get the best service at the shoe department. All other departments seem to be a bit snobby.
The location is prefect & clean! :)
FYI: coffee shop and restaurant inside!