Neiman Marcus

I decided to call on my birthday to see if they have the So Kates in my size and JP answered the phone and said they did, so like the shoe addict I am I left work early and headed over to pick them up.
I’ve had very inconsistent service at this store, especially at the shoe department where I do most of my shopping but JP has been an angel. Why? Let me tell you…
The first time I wore my shoes out, I got drunk (obviously) and didn’t see the curb (obviously) and ended up putting the gnarliest scratch on my shoes. I ended up calling my cobbler (no name dropping but the louboutin boutique tells everyone to go to him so he is amazing) and he said because its patent leather and the scratch is more than superficial the shoes were unfixable so I called JP in a panic. A week later I get a text from JP and my shoes look brand spanking new. Seriously, BEST. TEXT. EVER.
He made me so happy I had to post on Unilocal before I picked them up. I’ve never really had anyone there that I’ve been loyal to, I go in to get the shoes I want I’m not walking into the store to be treated a certain way but JP does that. No matter how busy it is, he makes you feel like you’re his favorite person and you have all his attention.
Need shoes? Call JP

Love the location. Bob the Gm is always very friendly and helpful. The sales agent in designer handbags are always helpful in tracking down every bag or accessory you are looking for. Chanel selection tends to be smaller then the other Neimans locations. Prada and Gucci selection tend to be larger and the Louis Vuitton location works great since they can obtain inventory from the stand alone store that’s in the mall of the item isn’t available at neimans. Louboutin’s sell fast rarely make it to sale in the popular sizes. Great look book available for you to view and friendly staff small dogs allowed in store :)

Wtf is wrong with the (employee) ladies in the perfume department? I was taking my time smelling a bunch of perfumes and this employee walks over and goes «how are you doing». I said good. And she literally stood there (very close) just staring at me continuing to smell the different perfumes without saying a word. I just don’t get it. To Nordstrom I go!

Apparently you won’t be payed any attention to unless you look rich or beg for help, walked in no one greeted me and my friend, we went into the men’s department and the sales guy was in his cellphone talking, he was not on his break nor was he off because he was behind the register, And walking around, he did look at us and just kept on talking on his cellphone, once he got off we asked him if he was working, he said yes, after asking him where he had men’s Rag & Bone jeans he pointed us out to some shelves and didn’t ask us if we were looking for anything in particular! All we wanted to do was find some good pair of jeans but they obviously don’t need our money, so unless you want to be ignored and do your own shopping without anyone’s help this is the place to come, I’ll take my money to Nordstrom!

The sales associates at this Neiman Marcus are a huge help. They are wonderful, especially Gurpinder Virdee from The Man’s Store. In a time of such short notice, Mr. Virdee had helped me in a very unexpected way. I was at Neiman Marcus with my friend and as he was using the restroom (the restrooms are very clean and Neiman Marcus is definitely the best store in the mall with the bathrooms that are the most cleanliness), I was sitting by a desk with a blank poster board and a box of markers with me. Mr. Virdee approached me and asked if I needed any help. I explained my situation to him about how I needed to make a «promposal» poster for this girl who I was going to see in about an hour. He then told me how he was an art major and was willing to help me create my poster. His penmanship and skill of calligraphy was absolutely amazing. He wrote «PROM?» in giant letters with an extravagant font onto the poster paper. It was awesome. In all, once I asked the girl to prom, she was amazed and said yes to go with me. Without Mr. Virdee’s help and his willingness to approach me, I would’ve had a terrible «promposal». I appreciate his help and thank him. His sincerity has made me considered buying my prom tuxedo from Neiman Marcus.

The location is a bit small for the handbag lines. Location isn’t very busy during the week. The location doesn’t receive 5 stars, per the lack of inventory. I will say the GM is very nice and has always been very personable with their regular clients. Chanel wait list you have to be quick and great to have pics sent to you of latest inventory they receive.

If I could give negative stars I would. I have never been treated so rudely, I was dressed very casual jeans and sneakers and apparently that means no sales person wants to help you. And will also start making fun of you assuming you cannot afford to shop there. As Julia Roberts said in Pretty Woman «Big mistake! HUGE! I will never attempt to shop there again even though I can more than afford to. Don’t go here unless you are decked out in name brand clothing that shows the brand. I saw a woman decked out in Burberry and people were falling over trying to help her… wow. Pathetic cutomer service Neiman Marcus.

way better then Beverly hills. parking is simple and valet is always available. Very clean store.
Now the important stuff the customer service. One word Karo Patatyan that guy even accommodates even when he is on vacation, He delivers all you need is one text message to him. Then Howard in mens that guy know his stuff always ready to help me and order clothes that is not available in my size (option 7). Its service like this that keeps me coming back to this store. Keep up the good work and guys.

It might be a Chanel store in an armpit of a city, but hey, it’s still Chanel ! Other than that and a few other stores I probably would pass this mall completely

I love coming back to this beautiful store, especially to the shoes department. All the stuff are very helpful and nice. I purchased around 3 pairs over there and always been helped and treated how I wanted. The stuff is always smiling and do their best to find the right shoe size or even help with something else.
I will definitely come back for another pair very shortly!

This review is based on their refund policy. I had closed down my credit card due to it being stolen. I wanted to return one item and could only get store credit. Dumbest thing ever. It’s not a common issue but being a high end store i would have thought it needs better customer service, refund policy including!

One might think when spending $ 325 on a perfume, you would get better customer service than a group of women leaning on the glass counter ignoring you. I actually felt like I was bothering them when I interrupted them to make a purchase. I’m so upset that I didn’t just make my large purchase online and skip this horrible experience from a high end retailer. I’m just used to the level of service I receive at Nordstrom that I was greatly disappointed in my shopping experience here.

I went their to eat at their café way in the back by the men’s department. The lunch was great and in a beautiful outdoor patio. They give huge popovers instead of bread and I asked for seconds on them, they were so good.
But, passed on buying a $ 90 T-​shirt while I checked out some men’s items.
However, although I was wearing gym shorts and an old T-​shirt with a little hole in it, I was surprisingly treated like I was royality. I stopped to chat with the lady near the entrance selling perfumes or something on the way out and she was great. She didn’t try to sell me anything and our converstion was about her being from Iran, if I recall.
Sometimes, I wonder if people who get lousy service are likely to get it often because it’s them not the clerks that are the common denominator. I’ve seen people behave like ugly Americans even here in the United States at the next table in a restaurant or in a store.
If you enter an establishment with an ‘attitude’ you might get one back. I always get excellent service because employees like to deliver it if you are a willing customer. Less so if you have an attitude or feel entitled.
Even after I had lunch, I went to find my waiter to thank him for his excellent service even after I left a big tip. He did deliver and I really appreciated it. I was a party of 1 and supposedly that isn’t a big tip for a server but it didn’t matter to him.

Love coming here for an exceptional service by most amazing sales associate SIMONE. I appreciate your service and you’re the reason I keep coming back.
Should you really like to feel awesome with your shopping experience GO see Simone on the second floor. You’ll be glad you did.

I received a pair of Giuseppe Zanotti sneakers as a gift and they did not fit properly. I tried them on and walked around my house with them to try break them in. They caused blisters and cut my shin. I went into Neimans (Topanga) location and the manager was very rude. I nicely explained what the shoes had done to me and she didn’t take that into consideration. She immediately said that it’s not returnable or wouldn’t be able to be sold any longer. She further on told me that it is way too worn and dirty. There is not a speck of dirt or mark on it. I’ve only worn them indoors. Those sneakers coast my mom $ 710. I guess they no longer care to give decent service to people who spend their hard earned money in their store. I also noticed that most (with some exceptions) of NM employees are smiling on your face and are friendly only when you are purchasing something, if you are returning something they are so rude.
I am not gonna spend any more money in Topanga NM for sure! I thought they cared about their customers and their comfort? Apparently not. I have been a long time shopper, but this is the last time I will ever purchase anything from this store! Their customer service needs to be improved. Save yourself from this location, you’re better off spending your money at Nordstroms.

I went here to pay a credit card bill for a friend who lives oveseas and has had trouble accessing their online payment system. The customer service folks were all very nice and very attentive. The minus two stars are because the prices are beyond ridiculous. They sell this Tom Ford cologne and the stuff smells like something you’d find at the 99 cent store! haha
I looked at some ties — all ranging from $ 150 – 200. The silk in those ties must really be something special, from the caverns of Madagascar or someplace… I don’t know who pays prices like that. This store is for millionaires only! Macys is more my speed.

This review is for the service we experienced with Silva in the High End Fashion department.
We had been shopping all day and to be honest we were dreading another hour or two going through a department store. At first we were experiencing pretty average service… then in came Silva.
She is well poised, classy, can roll with the jokes & wit and most importantly cares. She truly cares and it shows. As a man I find it odd that I am writing this, but she really deserves recognition even if it’s some guys Unilocal review!
Thanks Silva!

Love this place!
Beautiful store, excellent location, very friendly employees and great selection! So organized too!
Just wish that they were a bit bigger in their evening, daywear and shoe departments.
Just love how they greet me with cold bottled water everyone!
Better than any other Neimans!

I think not. This place was so off-​putting to me, I honestly don’t know where to start. While it oozes the aura of people with money, if that’s how people who have money are treated, then they can keep it. Or wait… perhaps, it’s how people who do NOT have money are treated. Perhaps, THAT is what happened. They see us coming and figure that people without riches aren’t worth the bother. I don’t know. What I DO know is that I know more about perfumes than 2 separate sales people could muster between them… or wait, maybe they just didn’t give a shit… because that’s how it sure appeared.
Let me digress for a brief moment and say that at Nordstrom, I have ALWAYS been given «proper» assistance, and by proper, I mean that the sales associates have been taught, told, forewarned, hammered into that they had better know their selling topic, and if not WHAT they sell, then they had better know WHO they are selling to… and if they don’t know, then they had better pretend like they care and start asking questions of their customers to find out how they may better serve them. I have ALWAYS been given phenomenal service at ANY Nordstrom… so when I entered into the world of Neiman Marcus, I expected EVEN BETTER. I did, and yet, it was soooo far removed from a stellar sales experience… so much so that I purposely walked out of Neiman’s without a purchase (even though I was trying to drum up several hundred dollars worth of perfume (generous gift card in hand), and let’s not fail to mention, I walked out with a chip on my shoulder for Neiman’s perfume sales associates because they couldn’t be bothered with doing their job. NOT ONE… and I am majorly pissed off about it. Granted, in the scheme of life, it’s so unimportant, but this shouldn’t have happened.
When I arrived at the perfume department, admittedly, I was overwhelmed by the amount of perfume choices that I had never heard of, let alone, smelled. I was out of my league, yet, I was enthusiastic that my gift card could be the link to an amazing bottle of perfume… perhaps even 2 of them. The first lady sales associate, while nice and while seeming like she wanted to assist me, she was assisting another woman, who very clearly expected one-​on-​one service. Okay, fine, I can’t argue with that, but I would have preferred her services. She pawned me off onto this other younger woman named MARISSA, who, when our eyes met, I could see, she had absolutely ZERO interest in helping me. The SECOND she was told what fragrance I was trying to replace (David Yurman), this girl completely zoned out. She said, «well, I don’t know that one.» Mind you, and here was the turning point, she COULD HAVE ASKED, «what else do you like to wear» or «can you tell me more about what you want.» Not one f-​ing word came out of her mouth. She just shut down, and when the older, wiser and nicer sales associate kept pushing me onto her, Marissa just looked less and less interested.
Because Marissa didn’t know her fragrance lines (or she just wasn’t interested in educating me about them) (first strike), and she selected what appeared to be top sellers or her personal favorites (second strike), and because she didn’t care to find out about ME (third strike), and because she was basically lazy (fourth strike), I spent the next 10 minutes with her showing me fragrances that had nothing to do with what I like. NOTHING AT ALL… to which she’d respond, «well, I’ve shown you EVERYTHING» when she hadn’t come close to showing me EVERYthing, or she’d say, «your nose is just all confused» when I had, in fact, inhaled coffee in between each perfume. With each spray, I grew angrier.
Enter a THIRD woman, who was the actual rep for one perfume line… while she was extremely nice and interested (lets be honest) in making a sale, she at least feigned a momentary interest in me… but when I asked her about what NOTES were in one bottle for the ONE LINE she was responsible for, she looked at me and said she didn’t know. I fell completely flat at that moment. How do you NOT KNOW YOUR LINE??? Was I in the Twilight Zone? Was Howie Mandel putting these people up to saying stuff to purposely get a reaction out of me? This was ridiculous.
At that point, it was my turn to shut down. There was no way I was going to give ANYbody their commission for such non-​existent «service.» Yeah, right, if only I had received «service,» then they would have had a sale… and I’d have some perfume that I might love. Instead, I’m at home typing this review for the terrible lack of service that I received. I will NOT set foot in that store again. They can keep whatever image they try to exude. I will likely order online, and frankly, could make a better perfume choice with closing my eyes and letting fate take its course.

Oh dear heaven, this is the most sorry Neiman Marcus location and a complete and utter waste of time. Who are they catering to? The merchandise is beyond terrible. They have a few decent designers but who is purchasing for them??? Whomever is, is hand picking the most terrible items released from these collections.
Good luck shopping or finding a gift in here, there are racks upon racks of 30−40% off, but really you shouldn’t be coming to a Neiman Marcus if you are looking for a bunch of racks full of garbage on sale.
You’re better off shopping from their online store as far as inventory is concerned because there’s a very, very large possibility this store will not have what you are looking for.
The valet guys however are very sweet!