Hertz Rent A Car

If you care at all about customer service I would find a different Hertz agency. Period.
I returned a car here a day early, and apparently the young Indian American agent had an issue making a price adjustment on the computer. However, rather than call the Burbank Airport location from where I picked up the car, or ask his supervisor (who turned out to be in his office less than 10 feet away)…he decided his best option was to tell me to sort out the problem myself. I was stunned. He handed me a Hertz brochure, circled the 800 number and then walked away to take care of another person who had just walked in.
I took care of it, only to see the supervisor was now up front, looking at the computer screen. He never greeted me, he just blurted out a price which was higher than what I was quoted from my phone conversation. I told him the quote I was given, to which he simply said «oh» and then changed.
When I finished paying, neither the supervisor nor the agent thanked me for my patronage or in anyway apologized for the problem with the price adjustment… let alone for actually asking me to solve it.
If you can, go to the agency at the Burbank Airport… it isn’t a back water like Canoga Park (which has very few cars btw) and the service is very good.

I’ve given this location numerous chances in the hopes that they will provide better service, but every single time, I always leave disappointed. I’m all about giving them the benefit of the doubt, however, it’s always one horrible service after the other. Jordan (the manager) is the one who does my reservations for me and for some reason, every time I come in to pick up my rental, they NEVER have the car that I RESERVED. Today I came in around 3pm because it was the only time my friend can drive me there, and they told me to come back during closing time because they don’t have a car for me. How do they expect me to come back at 6pm when I have nobody to drive me back. Daniel (an employee) just looked at me and said «i don’t know. We don’t have a car for you right now.» This is the LAST time I’ll be going back at this Hertz location. They lack a great deal of costumer service! Waste of time.

Horrible service!!! We made reservation 3 weeks prior to our planned trip, pre-​paid for the car, and even called two days prior to confirm. Evening before received a call that they do not have a car that we ordered. We ordered SUV and all what they had was a sedan. Their solution was to either wait half a morning for possible SUV return or drive all the way to Oxnard! When we decided to go ahead and agree to take a sedan though it was not a perfect choice for our trip, they refuse to adjust the price since it was pre-​paid already. In addition to all that, there were no apologies, no attempt whatsoever to accommodate the client needs. The manager didn’t even show up to appilogize!!! We have rented cars in multiple locations inside the country as well as Europe and never had such a bad experience as this!!! Shame on the manager and/​or business owner!

DO NOT RENT A CSR HERE!!! We had to rent a car because ours was in the shop. My husband rented a car for 2 weeks, was quoted 590 $ or so, but Hertz charged our card 660+$ don’t know the exact amount but they over charged us roughly 100 $. When we returned the car at 3pm Saturday LIKE THE MAN ON THE PHONE TOLD US TO DO— they were closed, but we left the car anyways. Monday comes & they charged us even more money on top of the wrong amount they already charged us «for the weekend», even though we had returned the car. When we called about this, the man who told us to bring the car back by 3 said «I never said that» and proceeded to charge our card an ADDITIONAL 620 $!!! So now we are out over 1200 $ for a piece of shit rental car we had for 2 weeks! That’s three months worth of car payments I could have made towards my brand new 2015 BMW. I’m about to call my bank to repot fraud. Fuck this place, they lie and over charge, I promise Ill get this matter resolved, but don’t go here! All pigs!

Avoid Hertz in Canoga Park!!! Apparently reservations aren’t really reservations unless you reserve your rental more than 48 hours in advance. I was trying to get a head start on my trip to Vegas, but there were no cars available since my reservation was done within the 48 hours. Seriously!!!

If I could give less than one star, I would. This was my first experience with Hertz and the last thanks to this location. The Manager here, Jordan, is the least welcoming representative for the Hertz company. I came here renting due to an accident I was in caused by another party and I guess because Jordan felt that I wasn’t really a paying costumer because the insurance was handling it that he didn’t have to provide genuine costumer service. Most of the time when Jordon spoke with me it was him dictating from his office with his employees, almost purposely avoiding direct contact with me. I was concerned about them placing a hold amount on my credit card and the manager Jordan did nothing to make me feel reassured, instead he hid in his office and provided no type of costumer service, I still have not seen this money released to my account. DO NOT GIVE THIS LOCATION YOUR CREDIT CARD INFORMATION.

These guys are friendly and helpful. They rented a car to my 20-​year-​old daughter without using our insurance company and without my co-​signing. They will be our go-​to rental place from now on!

Charged me for 2.5 gallons of gas saying only ⁷⁄₈ full when it was full. He turned on ignition for a second and charged me. Also charged me for Neverlost because it was on my profile, even though I had declined it. Buyer beware!

How great of service can you REALLY expect from a car rental place? I had booked a reservation via my corporate discount website, upon walking into this location the staff look immediately bored and not very welcome. I suppose i dont really blame them, hoping to get a toyota carolla the only car available they had in stock was a chevy spark (yay?) which was parked at their other location. I opted to purchase a full tank of gas from Hertz since their rates were pretty fare, but what do you know after waiting 25 min at the other location for my car to arrive the tank was at ¼ filled. So again, how great of service can you really expect? Not that great apparently.

I was asked by their social media guy to message privately to discuss the issue. He asked the rental record number. No response at all after giving him the details!

If it was possible I would give them a –10!!! I rented a car on April 11^th, 2013. got a jetta it broke down within 2 hours of me having it. I then went to Burbank Location to exchange the car waiting nearly 6 hours because I wasn’t a gold member they didn’t have any cars. HARD TO BELEIVE. I finally got into a Dodge Avenger. Fine okay the car was fine for the next 6 days. I returned the car on 04-​18-​2013. Austin the assistant manager asked how was everything and I told him. weird because Shane the manager was fully aware. So Austin called Shane and they didn’t want to close the contract the same day because they were trying to work on getting me some sort of discount. The amount due on my car was 259.10. So I paid it he wrote on the receipt paid and said that shane would contact me. never once did I hear back. I figured. they couldn’t get a discount and chalked up my losses and knowing I would NEVER use them again. Then 2 months to the date I get a charge on my credit card for exactly 259.10. They told me my account was never paid. FALSE! I called and was hung up on by someone at this office… then I drove down there. Austin Remember everything after me being there for 45 minutes arguing and he ever called Shane… now still to this day… I haven’t received my $ 259.10 back. After my bank reversed the charges they submitted it again. now my bank said I have to prove it. This office is NO help at all. they have young teenagers running it. and they are committing FRAUD. all the way. I call corporate office and they tell me it takes 3 to 5 business days for supervisor to call me back?

Great experience! Booked a rental car via Kayak for a discount. It was the closest location to my repair shop. Quick service. Easy and simple. No surprises. Would use them again! Clean car too.

Make sure to plan ahead if ur renting from this location because you will be there for at least 40 mins. I have rented here 3 times and is always the same horrible service. Last time I booked a small gas efficient car and went I went to pick it up, all they had available was a truck!!! They had to drive me to another location!
What serious business is out of cars on a Monday morning? What a joke!

I was going out of town so decided to get a rental car so i dont put millage on my own. I had reserved a car and they told me its damage last minute. Ronit the guy who did all the reservation and calls was not helpful. He simply said i cant do anything without trying to offer me another car at least. I ll never come back

I made a reservation through my Gold rewards point over the telephone with Reward help line. Before picking up the car I confirmed with the branch manager, Jordan, that he has my reservation under the rewards point and I will only pay the taxes. I come to a surprise that my card was charged $ 37.62 and 675 points were deducted from my rewards point. I contacted the branch manager, Jordan, to see what happened and he stated that I need to contact the help desk to resolve as he cannot help on closed rental agreements with reward points. my rental agreement#657 542 093
I am surprised that a branch manager cannot handle customers complaints and satisfy a customer when Hertz’s own mission statement is
” Our mission is to be the lowest cost highest in quality and MOST CUSTOMER FOCUSED rental company in every market we serve, creating value for our shareholders. WE WILL ACHIEVE OUR VISION AND MISSION BY FOCUSING ON, AND BALANCING, CUSTOMER SATISFACTION, employee satisfaction, and asset management, with equal emphasis on efficiency and growth“
Some of Hertz’s values’ definitions from the above link
RESPONSIBILITIES: Being accountable for our decisions and actions
EXECUTION: Following through and delivering promises
Did MR. John P. Tague, HERTZ CEO, really look to see if his system is delivering and implementing HERTZ’s mission statement? I think he failed in this area.
MR. Tague, Please go out to the field as a customer and see how the customers are treated. I have been dealing with this issue for two days now and can’t resolve it. I even tried the chat service on Hertz website… no luck there either
Sincerely,
A very disappointing customer and no longer a reward member.
This is added comment on 12/​22/​2014 after Richard from Hertz requested me to private message him:
Dear Richard from Hertz’s social media, where in the world do you want me to private message you?. If you or Hertz sincerely care, you would get my information off the rental agreement number mentioned in my review and contact me rather you telling me to message you at I don’t know where and how!!! You are out of your mind. I WISH THAT MR. HERTZ CEO do give a little concern about the business and take care of the policy and procedures at hertz. I am Simply amazed and disappointed even more

So far not so good — they don’t have the car we were promised and we have been waiting for a resolution for over 30 min. My husband ended up having to take a downgrade because they didn’t have what they promised. Not impressed with the customer service at all!!!

Never renting from them or at least this location ever again. Previously we’ve been renting their vehicles for the past couple of years and we’ve always dealt with Maria (previous manager). This time Jordan and Nick were the 2 reps at this office location.
1) Bad location, parking is not easy to find when they have their lot occupied by a service truck filling up all spaces.
2) As the other fellow Unilocaler stated. Be prepared to wait at least an hour from start to finish when your scheduled to pickup a vehicle. Our appt was at 6:00PM. We arrived half hour in advanced at 5:30PM, only 2 reps were situated at this office. One person was outside «prepping» the vehicles outback and the other rep was busy on his cell phone talking to his friend and texting, just too busy to tend to a customer that was patiently waiting. We didn’t leave the office until it was past 6:30PM.
3) NOW HERE’S THE BEST PART. The rental. The vehicle we rented was a basic 2014 Ford Focus. They provided us basic info on this vehicle. Nothing more nothing less. The next morning, by the time we were on the road and on our way to Vegas. We noticed a blinking display on the console and a chiming ring within the dash every time we reached a certain rate of speed at 70mph. low and behold there was a speed limiter that was programmed on the key. No problem right? Just call the Hertz office where the vehicle was rented from for some assistance to disable the setting right? No bueno *thumbs down* We tried combing through the Ford Focus owners manual and after speaking to Nick from this Hertz office, we were given the run around. His response was, they couldn’t do anything and that we should try contacting the Local Ford Dealership… (WOW…unbelievable) So we attempted to reach out to a Ford Dealership, to no avail. they couldn’t help us either as the vehicle was not programmed nor set to 70 mph from their facility. At this point we’re barely merging onto the 210, with cars blazing by honking at us, smaller cars, priuses, VW Bugs/​Beetles, Trucks with trailers, 18 wheelers and HOVs. you name it, were passing us up, whilst the gas pedal was pinned to the floor. We had absolutely Zero passing power/​Oomph. It was a pretty horrible experience. We ended up reaching our destination in Fremont, Las Vegas in approximately 6 hours. We decide to salvage our Vegas trip with the time we had left.
4) Fast forward to this morning, (we had the rental for 4 days and 3 nights) returned the vehicle and were greeted by Jordan and Nick. They asked how everything was and we explained how terrible
the road trip was with a vehicle we just rented from them with a speed governor programmed to a max speed of 70mph. Nick also acknowledged the phone call we made with him when we initially found out about the speed limiter. His response verbatim «Like I said earlier, we have no idea what these cars come programmed/​equipped with». (Reaally? I mean really. that’s your rebuttal? Beyond Frustrated would be an understatement. IF we had known in advanced that the vehicle had a key that was set/​programmed to a max speed of 70mph, we would’ve chosen a different rental/​vehicle). We asked them if this was the 1^st type of complaint they’ve received. Nick stammers for a bit and vaguely responds with «umm no, we had another complaint with a different vehicle». We decide to pay what is owed on the contract agreement and leave them with a few kind words of consumer advice… ”Going forward, It’d be nice to give the customer a heads up on what they’re about to rent and possibly be stuck with for a few days. Especially if it has anything to do with the speedometer governed/​programmed to not go over 70mph”. I honestly don’t think that’s too much to ask for right? Wished Unilocal had a rating scale to choose a negative — 5 stars.
…End Rant…

Recently rented a car here. I was originally supposed to rent it for 3 days, but it got extended to 8. They were nice and helpful with everything. Everyone is friendly, smiling and very approachable.
I’ve never rented a car and was kinda nervous about it, but it was super easy and everything went well!
THANKS NICK!

I needed a car while my car was at the body shop. I made an appointment online and picked up the car next morning. I highly recommend filling out your information online in advance to save on time. The staff was friendly and pick-​up didn’t take anymore than 10 minutes. They gave me a new model Hyundai which turned out to be a pretty fun 4 door to drive. It was clean, didn’t smell, and wasn’t plastered with anything that identified the car was a rental.
My only real issue was that when I checked in I told the clerk that my car was in the shop due to an accident, but the didn’t extend my insurance company’s discount as my insurance company said they would. I would have paid quite a bit more a day if my insurance company hadn’t instructed me to verify the rate. The next day I called and requested the discount which they extended to me without a hassle.
Oh and they hold an insane amount of money on your credit card as a deposit (something like the cost of expected rental plus $ 250), which seemed a bit extreme, but wasn’t an issue since I had the funds. I could see how this might be an issue for someone without credit.

I rented a car from here last month and it was the first time I have ever used Hertz. What a great experience. It was close to my house. The guys there were super friendly, they came and picked me up to get the car and it was just a really great experience. I like the fact that even if you prepay for the gas, if you bring it back full, they take that off the bill. Pretty cool. Not all of the companies will do that.
I will definitely rent from them again.