Enterprise Rent-A-Car

I always go to this location. I have been with Enterprise for 10 years and everything it’s absolutely awesome. From setting up a rental car on the website, to the pick up at my home and to getting the car at this location. They are always very helpful with amazing and professional staff members. Thank you for always getting the right car for me.

First rate operation. They picked me up promptly from home. Super customer service, they had the right car at the price they quoted, freshly washed with full tank. The rep was smart, professional and friendly. I was in and out of there in 10 minutes, driving my Enterprise Rental Car. 5 Stars.

Needed an 8 passenger vehicle for a family trip to San Diego from canoga park. They didn’t have one in stock so I asked them to help me out by discounting one of their other vehicles to accommodate me since they didn’t have the one in stock I needed.
Not a chance… They said sorry we can’t discount any of the other vehicles that could accommodate my needs. I rent from them frequently, not anymore, I’m done. Poor service, thanks enterprise of canoga park Sherman way

For personal rentals, I go with Enterprise. Ever since we’ve moved to the Valley, we’ve rented from this location exclusively given the very good customer service and the newness of cars we were fortunate enough to get. Overall, I have been impressed with the level of politeness and courtesy the entire staff has displayed to me in the past three years. My rating would have easily been a 4-​star rating. However, taking into account of the last two of three rentals, which I’ll share, the rating drops.
Given the very competitive prices Enterprise offers and broad selection of cars, whenever we’re going on a road trip that is in excess of 100 miles from our home, we rent from this Enterprise location. As noted above, we’ve been very pleased with the level of service overall. However, the last two of three rentals, I found the quality of cars to be much different (e.g. much older and dirtier). Both are easily manageable by Enterprise. I’m willing to give the age a slight pass given that they must have cars up to a certain mileage or age before they switch them out. However, what is most easily and immediately solvable is the cleanliness of cars. Beyond stains which are the drivers fault, basic things such as vacuuming the cars seem to have been less important lately. A simple 5 minute vacuum is all it takes folks. I recognize sometimes that cars are turned around just as they come in, but don’t let your customers have to be the one’s to ask for the cars to be vacuumed. That’s a poor customer experience.
Last Christmas, I had to wait for over two hours before I could get a car. I often reserve my cars at least 1 month in advance. What I experienced this last Christmas was straight out of a Seinfeld episode. For those unfamiliar to this reference, enjoy:
. I reserved a standard SUV, but none were available. To Enterprises credit, they made a number of calls trying to look for the vehicle size I reserved. Unfortunately, none could be found, the best they could find was a compact SUV. They drove me over to the Calabasas location to pick up the SUV. It was filthy. Given that my road trip was already well over 2 hours late, I just took it. Despite the 2 hour wait, I received no offer of a discount. The only concession was that I didn’t have to return the car with the same gas amount (so indirect discount, I guess). However, as I drove off, the tank was nearly empty anyway! I went home and vacuumed the car and cleaned the inside myself. Upon the return, they made it a point to say I was more than 2 hours late returning the car! As I looked at the invoice, they showed it checked out when I initially checked in, NOT when I actually had possession of the SUV over two hours later! I pointed this out to them and they made it as if they were doing me a favor by saying, «well, as a one-​time courtesy, we won’t charge you any late return fees.»
The most recent rental just two weeks ago, the outbound service was great, but I have a huge issue with the service I got when I returned it. BTW, I wouldn’t recommend the Jeep Compass as a rental. It’s an incredibly weak SUV that is also a gas guzzler. It was a 4 day rental for a trip to AZ — 400 miles each way. While the return was quick and efficient, I do not appreciate snide remarks. In an unkind tone, she stated, «Wow, you put nearly 1,000 miles on the car. You wouldn’t put that on your own car, would you? But you’d readily put it on ours, ha?» WTF?! THAT IS THE SOLE REASON WHY I RENT CARS AND A CRITICAL REASON YOU EXIST AS A COMPANY! I hate all caps, but this one deserved it. It was a completely an unprovoked response. I could feel my face becoming flush in frustration. Given that I was in a hurry to leave, I made the right decision by not engaging and simply took the final invoice and left.
Despite these two experiences, I have several other reservations at this location in the next month. I’ll chalk up these experiences as occasional hiccups, but it’s two strikes with this location. My loyalty extends only so far.

Very helpful, accommodating, polite and giving (if there’s a deal for an upgrade: D).
Highly recommended.
Specially Doug and Mia (don’t know all the names)

I made a mistake. I took my car to the shop for service & they asked if I needed a rental. In error, I said yes, I use Enterprise. A few minutes later, a professional looking young man picked me up. A few blocks down the street, I realized that I normally use Hertz. I explained this to the Enterprise representative & he quickly said not to worry, that he will make me forget all about Hertz. I enjoyed his quick response & positivity. We arrived at the office and was impressed with the amount of cars that were available. This was on a Monday, around 2pm. The employees name was Ron (Ronald U.). I told him that I would like an SUV, any size. There were none in the parking lot. He steered me to a Charger, it wasn’t exactly my taste but I just needed a vehicle. As I sat in the office, waiting on the car to be washed I overheard another rep offer a customer a Nissan Rogue. I asked if they had another batch of cars nearby, he said «oh yeah, I forgot about the lot across the street». He found a Jeep Patriot for me. He had to change my paperwork but didn’t seem to mind. Although I came to Enterprise by mistake, Ron made it a great experience for me. His appearance was very professional, his personality was positive and polite, he was easy to talk to and very friendly. I don’t think that I’ll be going back to Hertz, even though it’s closer to my house.
I read the previous reviews and they are very negative. Enterprise must have listened & acted upon them because the office was not at all what has been described on Unilocal.
I have a suggestion or two…
Install a television for those who have to wait for their cars. Perhaps some beverages, for example, coffee/​tea/​water.
Or some magazines
Thank you, Ron for converting me.

So this is the third time I am at this location to rent a car. And unfortunatly my m the company I work for forces me to go here
I have been here for 45 minutes and I am the only one here 5 employees. Got checked in right away but sat by myself for 45 minutes. Finally got the call. Went outside and looked at the vehicles
They are all dirty inside and out. I pointed out to the guy this is the 3^rd time I am being given a dirty car. His reaction was. We have been having trouble with our car wash guys and have fired 2 of them. They reacted by saying «what do you want me to do man «
First I am not your man
2^nd get your act straight before renting out the cars. Enterprise will defiantly get a call on this one

It was raining when I picked the car up, so neither I nor the representative did a very thorough inspection of the car I got. When I returned it to the Camarillo location it was discovered that the front bumper had damage from a previous driver, which was initially blamed on me. Later it was discovered that the key ring for that car had an indicator that it was under investigation for the damage. I believe that car was assigned to me purposely because I planned to return it to a different location, making that vehicle and the damage on it Camarillo’s problem. The whole thing seemed shady.

There is always a wait. You call make reservations but there always a wait because we don’t have THAT car you wanted. We reserved for a premium car but was showed a Subaru Legacy (I think that what it was) I don’t think a Subaru of any type would be premium. I think the Enterprise on Reseda Blvd is much better.

The team at Enterprise on Sherman Way were all great! I called and spoke with Eric before I got there when he confirmed that they had my reservation, I walked in and waited for about 5 minutes as both check out lines were occupied with customers. When it was my turn, the manager Mia greeted me and she was so kind, she explained everything, saw I was there for an Insurance reservation and got everything squared away for me within 5 minutes. I had to wait just a few moments where then another Mia (I know, coincidence) took me out to show me cars… she first showed me a nice Chevy Traverse but found out it ha been sold, she then showed me a Dodge Journey so she offered me a cute little Mercedes at an upgrade of only $ 3.00 a day for the life of my rental. I agreed, she got the keys… and we made it happen. She was very helpful and even pointed out that there was a very small chip in the windshield and she was concerned that it might spread on me. We walked the car together, she was very clear on all the paperwork and she had me on my way. I would definitely recommend this team. The only thing is that there is not much parking if you are coming with someone so drop off is probably best and I got there around 4:45 which appeared to be a very busy time for them but again they try and get to everyone as fast as possible!

Good cars good staff but the price…
I wanted to rent a 2015 Camry, 30 $ a day, ok thats fine but 30 $ per day for insurance??? Naah bro…

I was in a car accident and my insurance suggested I came to this location to pick up my rental. When I first arrived I felt very unwanted and out of place. The guy who originally helped me seemed like he was not so happy to do so. When asked which car I wanted, I picked a car I liked, and the other guy told me he would wash the car then get me on my way out. I was waiting about 15 minutes when the guy who originally helped me received a phone call, I guess someone wanted to rent a car as well. I overheard him asking the person on the other end which car he/​she wanted and it was the same cars that I was offered, But wait I heard him offer the car I had already picked and I guess they wanted the same car, so he told the person on the phone they would have the car ready when he/​she would get there. The car I had originally picked. 10 minutes after the guy who was washing the car came up to me and told me he «couldn’t find the keys to the car» that I wanted. Which I found odd since they had already offered the car to someone over the phone. I found that very unprofessional and just plain rude. I didn’t say anything about it because I already felt unwanted, so I just wanted to get out of there. I received a different car and went on my way about it. 19 days later I returned the car and realized I left one of my purses in the car. I didn’t have much valuables in my purse, but I did have some makeup. I called the same day and they told me the car was already rented and they would contact the person who has the car to see if my purse is still there. Nearly one month later I have yet to hear from them about my belongings. It was an overall bad experience. I don’t know if it was this specific location, but I would not be giving business to enterprise again.

A man never knows when he’ll need another man’s car. Maybe his car is inadequate for the task. Maybe he’s in a strange place, and has none of his own. But the worst time, is when his own vehicle is in need of attention that he cannot give it himself.
It was on one of the latter occasions that I had the displeasure of experiencing this Enterprise location.
Don’t take my 3 stars wrong. The people serving customers at this location, though scarce, are nothing but pleasant and efficient. I blame only the miserly owners for not employing enough of these fine agents for the ridiculous wait times I experienced on both pickup and drop off of my borrowed vehicle.
The one redeeming thing is that the waiting room is air conditioned properly. However, it is spartan, small, and sports a mismatched set of uncomfortable chairs. It reminds me of the sort of room one would wait for the results of their tax audit in.
As proof of how slow they are, I began this review when they greeted me and said they’d be with me shortly. Now I’m bored writing it and still waiting. Do you really want to wait this long to turn in your rental car?

Book car from this place. First they charged me a higher rate from that which was confirmed online – this was frustrating.
Second, the car I had reserved was dirty. The seats were filthy with large stains. This was unacceptable, but I did not have time to switch cars
Lastly, The customer service was very good. Also when I returned the car and indicated how filthy it was when I picked it up, the agent gave me a small discount. Although, the filthiness of the car was inexcusable – it should’ve been cleaned properly before releasing it to the client.
In spite of those problems I would probably rent there again mainly because the customer service was really good, which is rare to find these days

1. Very long lines
2. They kept pushing me to upgrade.
3. They did not work well with my insurance company.
4. I was given a very unsafe car and was left stranded three times.
5. Incredibly rude on the phone.
Adam James
818 800 5829

Worst customer service ever. They have no phone manners, besides leaving you on hold for long periods of time. I should have known better than to try to rent a car here. I previously checked yellow pages and Unilocal and I seen poor reviews but decided to give them a chance since they were close by. Lol I rather driver farther than give them my business.

I had an excellent experience with this Enterprise after an accident that totaled my car. They called me within 20 minutes of getting off the phone with my insurance agent, picked me up the next morning from home, set me up with an awesome car (Dodge Challenger!), and expedited the return service once I was done with my rental. They gave me no issues whatsoever, they were friendly and efficient the entire time, and they were a bright spot in a bad situation. Highly recommended!

I waited over an hour to be given a dirty car with the low fuel light on. It smelled like cigarette smoke (gross!) and they said they would note that. I would have preferred a different car.
Return was a bit quicker and wait to for a ride back to the body shop wasn’t terrible.

Our vehicle was in need of repair, and as a two car family we always need two vehicles. It would take a few days for the car to be fixed so this was a great choice to get a backup vehicle for a few days. They were able to get us a economical vehicle that fit our needs and our price. Liz was a great help and the one that helped us. She was able to get us our price on several options, and we were able to get a car that fit our needs until our other vehicle was fixed. This was a great experiece thanks to Liz making sure our needs were met, and our wallet was not shaking in its boots.

Had the car for a week… martin picked me up he is cool and funny… he upgraded me to kia sportage no extra charge. Car ran well. he was helpful (he was my pick up driver and did my paperwork) I just returned, martin and Alex (checked me out and drove me home) checked me out and both were awesome… so if you rent from here ask for them… they r rad! Thanks again guys see you guys soon… my mother rents there often there too!
Cheers!