Wells Fargo Bank

Thank YOU for treating me with dignity and respect. I was treated like a movie star and I loved the way it all was handled after the circus’s I had been to at BOFW banks. I had lost hope in the banking world and now I feel I have been treated the way someone with $$$,$$$.$$ should be treated. :-))

Don’t have a business line if you are not going to be efficient and push me into another line while other people went ahead of me. Shitty customer service

This wells fargo is a well oiled machine people wise. The greeter makes sure Noone is waiting long. Even when a couple came in right before a flight with no time to spare he connected them to a branch manager.
Minus one star for the bankers pin pad failure, if they had good equipment, this location would be 5 stars!

Didn’t care for this place at all – why is it all glassed up on the teller line like some check cashing joint in a sketchy neighborhood??? I’ve been in WF from Gilroy to South City and SoCal/AZ…never seen anything like it. Wouldn’t be a big deal, except it screws up customer interaction – my teller couldn’t hear me and kept messing up my cash back. Will not go back.

Not all that enthusiastic about this location.
The staff was nice enough BUT the methods they handle customers near to closing kinda sucked.
Examples:
Five «Walmart-​style» greeters. 8 people in line. Six tellers. The six soon became three tellers even with six people in line and more than 10 minutes until closing.
Access to cash was restricted even before all the people had time to complete their transactions.
When I made it to the tellers there were still three people behind me. Three «Walmart-​style» greeters still milling about. Two tellers assisting customers. At least four other people at desks. At least one other disappeared to upstairs offices. At least one previous teller headed out the door. All this by this time I had been in line for over thirty minutes and it was about 7 minutes after closing.
While I liked the teller assistance once I got it, I would not plan to return to the this branch if I could avoid it.

My parents and I came here because our accounts were combined and all messed up. The guy who helped us was really friendly and helped us seperate our accounts and sort them out. He was calm, explained everything to us clearly, and he was also funny. In the end we were happy clients and I got a wells fargo horse plushy.

I use the ATM here and every time I’ve used it’s always done it’s job. It’s clean but the only thing I don’t like are the lazy people who park in the red zone because they’re lazy and can’t walk 10 extra feet to the ATM.

Everytime I come in I’m greeted right away, the staff is super friendly and if the line is too long they get the people that work at desk to help so I’m never waiting more than 5 minutes, the parking can be a little annoying but people get in and out pretty fast so you don’t have to wait a long time.

I’ve been banking at Wells Fargo for a long time and have been to many branches in the area and they always do a good job, but this one stands out for me. Whenever I visit this branch I always feel acknowledged, and the employees are always pleasant and friendly. I always receive great customer service from the bankers and the tellers and they even know me by name. Plus, I love their coffee in the lobby!

My first and last time I ever go into this branch.
The thing is I remember my visit to this branch very well, in fact it was my only time and last time I will return. I actually called the manager on the phone to explain how unsatisfied I was with service. I left this branch after not being helped and went to the branch off of Saratoga so they can provide the service and requests I needed. Wells Fargo is a huge corporation and I would think that the type of service I received from Alma (the cashier) and Sharn (the manager) would be frowned upon by your superiors. I have told lots of people to not even bother going into this branch all you will receive is snooty cashiers and a rude manager.
They sent me a e-​mail a few months back after I visited with this statement: «Our goal is to go out of the way to please our customers and to make sure we do things the right the first time.»
Considering that was a statement Sharn sent me herself made me laugh, because if that was really the case and the way they do things I wouldn’t be writing this review.
Don’t bother with this branch if you have to deal with any manager I suggest going to the Saratoga Branch and having any one of the cashiers help you there or ask for Brian or Alison they will provide the type of service you would want from someone handling your money.

I will only go to this place at night. You need to enter on WInchester but exit on Hamilton. Very confusing in a area where there is high traffic.

Really nice service. Very helpful and kind workers. I recommend it strongly

Came in to this branch this morning to have my account closed due to the fiasco at the Stevens Creek branch (see below for details). I talked to Tue who was very nice and listened to my story and told me he would be able to set things right.
He informed me that he did not have the authorization to reverse the charges made on my account, but he would call me as soon as his manager had the time to credit back the charges onto my account. That was at 10:45am and here it is 9:13pm and I never got a call back. I’m sure I didn’t get the charges credited back to my account either.
No more giving these a-​holes an opportunity to screw me out of more money, I’m going in tomorrow and closing my account. PERIOD!
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(This is my review of the Stevens Creek branch)
I normally bank with BofA but come here because our business banks with Wells Fargo.
While the customer service is friendly, they are incredibly persistent in trying to get you to open an account and since I come here everyday I finally did so to get them off my back. I was promised no service fees if I kept a balance of $ 25 in my account (which I’ve done). Lo and behold, two months after opening a checking and a savings account I was hit with an $ 8 fee on one and a $ 3 fee on the other.
Call it bait and switch or false advertising, these guys are liars and I refuse to give them another cent of my personal money. I only wish I could get our company to stop using them.