Chase Bank

Long wait times to see bankers no matter when you come. I’ve been waiting for 25 minutes and can hear one of the bankers talking on the phone about her upcoming trip to Bali and Thailand. Not good.

This bank has exceptionally helpful pleasant tellers. The bankers are another story. Ever since they switched the safe deposit box opening to bankers, I have had to deal with these people. They really can only open/​close accounts and safe deposit boxes, nothing else. Questions about a home loan or vehicle loan? Oh sorry use the website. Need to grab a vehicle title from your safe box? Oh wait 20 – 30 minutes for a banker to be free to let you in. It’s ridiculous! I have waited in that tiny waiting area only to be ignored by bankers SEVERAL times, including today by the make teller who was available. He glanced up at me, decided a mom with a baby must not have an account and kept typing on his computer. One nice feature, if you start going into banker offices trying to find help, the branch manager will help you.

Very helpful when fixing an err on my account very much appreciated. Love the new ATMs inside!

The banker that help me was soo helpful! Made my life easy! And she’s super sweet and professional. Ask for grace if u need a banker when you come here!

I’ve never had problems at this Chase Bank, in fact, I find that the tellers are always personable. They usually spark up conversation, even if the lines are long, which I appreciate. Visits are much more meaningful when there is some other type of interaction other than a, «swipe your card now» exchange, and those have usually been the bulk of my visits to this Chase location. I only knock one star off because the location gets pretty busy, especially being at the corner of an intersection. Surprisingly enough though, I have never had problems finding parking. That’s a great thing!

From the parking lot to the people, this place is a day ruiner.
I came here on a Thursday afternoon at around 3:30 to deposit a check into my IRA. After battling an overcrowded parking lot and waiting in a long line of patrons that stand too close to you, the teller harshly barks at me that she can’t help me and I have to wait for a banker.
I then wait in a tiny, uncomfortable sitting area. This «banker» comes up and asks how he can help me — I tell him I just want to deposit an IRA check in an IRA that’s already set up. He says he can’t help me but he’ll find someone that can. He takes my check, ID and bank information… and disappears for a good 8 minutes. He then returns to tell me I’ll just have to keep waiting, which I do, for another 15 minutes, until a different person «helps» me. Thanks for all that great customer service, buddy.
When I was finally «assisted» by a banker that was supposedly «trained» in depositing checks into IRA’s, he kept having to ask questions of the other bankers because he was so confused by what he was doing. This took a good 45 minutes for a relatively simple transaction. He also had the audacity to tell me that I came on a very busy day and should have come a different day. Excuse me? You should probably have a different attitude towards your customers, Rude Man McRuderson.
After spending a good hour and half at this hellhole, I get home and check my account… and they didn’t even do the deposit correctly! And this guy was supposedly trained??? FAIL. I hate this bank with a passion.

Waited in the parking lot for these people to open for 32 minutes I’m the first person to walk through the door 9 o’clock on the dot nice lady said that she can help as i was walking to the window she had me sit down at her desk, which was nice. She said what can I do for you. I said I have a check to deposit into my savings and I need a cashiers check to pay my rent, out of that same acct. …sounds so simple right?!. I hand her the check and my id card and i say I don’t have a card for my savings account but here is my chase acct card linked to my checking for my other business.
so she starts clicking on her computer… she asked me is a savings link to this ATM card I repeat myself again and very patient sounding plus I’m thinking maybe because I’m the first customer maybe she’s still tired…
I reply no I dont have the savings connected to that ATM card, but I do have the checking account and a different business name on that card and all of my accounts should be linked in your system…
While I’m sitting there…
I’m thinking what the heck! at my chase or any other chase they click a few clicks on their computer and ta dah! They have my info. This whole process usually takes 3 minutes.
15 minutes later.’. she still can’t find my account. so now she called the manager… She comes back and says is it a sole proprietor? Does a few more clicks, turns to me and asks, «why can’t I find your account?»
Haha it took every bit of control to not start literally laughing out loud… I almost said, «I don’t know… call me crazzzzy but shouldn’t i be the one asking?!» But I said, «not sure» nicely…
while I’m sitting there now its 918… another lady came over and asked me a few more questions.
While I’m writing this, it kind of felt like they were all a little confused lol
So anyway– i call my home chase bank and I’m on the phone with the person there as he’s getting ready to tell me my info then TA DUH! she finds my account.
Wow! That took longer than I expected… Minus one star for the lack of knowing how to find an acct that was opened a year ago… keep 4 because they were very nice and concerned and professional.
But I won’t go back there again! That’s for sure!

This Chase has HORRIBLE Customer Service… Waited fifteen minutes for assistance to change something on my account and had 6 employees walk right past me in the waiting area with out even acknowledging me! Talk about rude and horrible service! Didn’t get a «may I help you» or «someone will be with you» nothing! So guess what I walked out and when I do come back if will be to close my account with Chase and take my money to Wells Fargo!

I’ve had better Chase locations, but it’s close to my work. The people are nice, but nothing super extraordinary. I’ll keep coming back, if you keep doing what you’re doing.
And thank you, parking lot attendent, for all your work. On payday Fridays, I’m sure there would be a lot more accidents without you.

This Chase bank is very well used by many people, as if you go inside during a Friday afternoon you will know this, as you can not even find a parking spot.
Usually we use the ATM’s, and since they have added the newest and latest ATM’s we have been very happy with this. They are working, they are clean and well maintained.
One of the main reason we do not give this bank 4 stars is due to the parking lot, and maybe if we use the bank inside, we might be able to comment to the customer service.

I have been using this location for quite some time, and I love the in store service. I have to say, just about the company itself. Washington Mutual is a terrible bank, and it is no wonder why it went under. Again, the in store employees are great, and very helpful, I have never had a problem from anybody who actually has to interact with you face to face.

i agree, this branch is not up to snuff.

I used to go here a lot before the location at the Pruneyard opened up and realized again why I don’t really like this location at all. Since I was going in the direction of Winchester to work today, I decided to go to this location rather than the one at Pruneyard because it is on the way. I go in, the typical environment, long line, two bankers. The line moves fast, but i get to the banker, who did not once greet me or say hello or any gesture like that. I noticed he did not have a name tag or anything on him. So I swipe my card and it did not work. I figured it did not work or something and i asked the guy and he was,” No you don’t need to do it.” I thought to myself ‚“It’s just a deposit so whatever.” He finishes the transaction and hands me a receipt. I said thanks and there was no response from him. I was shocked at the service, if you don’t want to work somewhere where customer service is required then don’t work there. I wrote a letter to them stating that fact that i chose to not go there in the past because of poor customer service, and today proves that that location is the worst one in Campbell. I would suggest going to the location at the Pruneyard unless you just need to use the ATM then go here i guess, but I will not return here due to the severe lack of customer service.