American Wood Floor Center, Inc.

Disappointed. Before hiring this company, things sound perfect. Spent $ 5000 for my shop less than 930sqf, Very pricy but ok, hope the floor is good as what spend. but no, The wood got swelling after one week. Before I chose that wood floor they did not say anything but said the will last 10 years and ok with water because we opened a salon. But now floor started swelling. Contacted them to fix, they said, would come to fix soon but we ve never anything back. Time passed one year already still heard nothing.
NOT hire them!

I am very pleased with the Hardwood Floor refinishing. Sam executed exactly as committed. They removed and replaced all the furniture. All cupboards and fireplaces were covered and the equipment minimized the dust. His staff was very professional and careful. I highly recommend American Wood Floor Center for refinishing.

American Wood Flooring was recommended by a friend, but I was hesitant because its showroom is in Burlingame and I thought they would be out of my price range. Boy was I wrong… first they were almost 40% cheaper than what M&M carpets quoted for engineered flooring and I got solid wood. Sam is knowledgeable and took the time to explain how the flooring would need to be installed, let me know my square footage and gave me on on-​the spot quote. I didn’t think I could have solid hardwood floors, but he gave me these beautiful bamboo floors that I can’t keep staring out every day since they were installed. I also can’t say enough about his staff! Lena was so nice the minute I came into the showroom and the men who did the installation were professional, kind and worked so hard to make sure I was happy, I began to think of all them as family. I really did my homework and not only went to M&M Carpets, but Abby Carpets (don’t get me started) as well and am so glad that I went with American Wood Flooring. Sam, Lena and team are simply the best!

We stumbled across this place looking for another flooring place and I was so glad that we did. They are extremely knowledgeable about all different types of wood, finishes and picking types that suit your overall needs. Sam did an incredible job on our floors. We were incredibly picky with the type of wood that we wanted. Sam was patient with us until we finally picked the perfect one. His team screams pride when it comes to their work. Always on time and was incredible fast. They finished a 3-​story home in 3 ½ days.
Bravo, Sam. I’ll refer you to everyone we know. You deserve it!

We bought our wood from American Wood Floor Center and used their installation company, Lana Floor Coverings, to install the wood. We are very happy with both decisions. American Wood Floor had high quality wood choices at a great price. We looked long and hard for our wood flooring. It was the most difficult decision we made with our home addition and we are lucky to have finally found American Wood Floor Center. We are very happy with our dark hickory Columbia Wood flooring.
As for the installation, that went as well as it could have. Lana cut our baseboard which was not easy to do. it chewed up the baseboard but once Lana installed the flooring and polished up the baseboard it looks brand now. All wood is installed neatly and tightly. There were not blemishes. All transitions between rooms were installed perfectly. Sam and his crew came back a couple of times to touch up items, even after we paid them in full. His #1 concern was completing the job right to ensure the customer was happy and would return as a customer or refer more business his way. I totally respect that. We’d recommend AMerican Wood Floor Center and Lana Floor Covering to anyone.
As a side note, I talked to Sam about the negative post received from Roman K. and it’s clear to me that poster is sadly mistaken after hearing Sam’s side of the story. I believe Sam and trust him.

We bought the floor from this company, which was good. I can’t say anything about their quality of floor installation as they were more expensive then 3 other bids we received, so we did not use them for the installation service. However, I can speak about their professionalism or the lack of when it comes to taking responsibility for a damage they made upon the delivery. The driver who delivered the floor, destroyed the garage door with his van. He declined to take the responsibility (probably out of fear of not having personal car insurance), and the owner backed him up because there were no witnesses, even though it was obvious from the damage on the garage door and the paint color on the van the only other vehicle that could have caused it, would have to be exactly the same van of brand and model, which the owner suggested is although very coincidental, yet a real possibility. Accidents like this occur all the time during remodeling or construction. It is a mystery to me why these guys would want to risk their reputation for such a small thing. I would stay away from using their services as you never know how they will react shall they break, or damage something in your home. My guess would be they would try to blame someone else, unless there was a camera that captured them in action.

Absolutely awesome place! I’ve been doing remodeling of the whole house and had the best experience with this store among the dozen I had do deal with. By far the best selection and prices I was able to find (and I checked out quite a few!). I’m a very picky customer and they had to order some samples so that I can choose exactly what I need. Very personalized service, great advice, they truly went out of their way to make me happy. I will definitely be back when I’m ready to redo the second floor, and will recommend them to anyone without any reservations.

Very, very happy with Sam and his crew. They didn’t smoke and they didn’t leave a mess. They treated this job like they would have a super big job. Sam came by regularly to check on the guys and answer any questions. My husband LOVES the floors. every day! They gave us a fair price and didn’t blow me off like some other company did. all in all a job well done, and I’m picky! 4 stars only because I never give 5… definitely would recommend him. We have a new house! Also, goes by Lana Flooring.

Wow, am I lucky to have found this place! I have been to a few different hardwood floor stores but none have been as professional and courteous as Sam was here. Sam is the owner, and boy does he know his stuff! He gave me great advice, wonderful customer service and the BEST prices in town! To me that is a winning combination! This is a one stop shop, they have a wonderful showroom with ever kind of hardwood floor one could imagine, pair that with wonderful prices on the actual hardwood and installation.
Thank you American Wood Floor Center, you guys just made my remodel project easy!