Tilly’s

I bought a shirt for my daughter at the Glendale store. She removed the tags and wore it out for about an hour. When she got home the elastic was broken and the sleeve was falling apart. She really liked the shirt, so I took it to the Tillys at Empire center. We had the receipt showing we bought it yesterday, but nothing else. Nunik was at the register and helped us out. She looked at it and offered to exchange no questions about the tags or anything. I really appreciate that she made it easy. I would recommend this store and this employee as stand out because they kept the customer happy even though the policy didn’t require that they take back a worn item without tags.

I came here specifically to get a backpack. After searching the store I finally found them behind the checkout counter, covering the wall 20 feet up where customers can’t reach them! You literally have to push to the front of the checkout line and get in everyone’s way just to see them. I got tired of standing there looking like an idiot and left. Extremely frustrating experience. Other areas of the store are also hard to shop. Employees were friendly though.

The customer service was great as they were helpful and friendly. They offer funky styles of clothing in all sizes.

Horrible business. Scam 30 day return policy.
I tried to exchange a pair of shoes after One Day! I wore them a bit walking on carpet to see if they fit. They were too small. Took then back the next day and the Tilly’s employee wouldn’t let me exchange for a larger size. He said they were dirty. The shoes looked exactly like when I bought them, clean and brand new. Ridiculous.
It wasn’t like I wore them and returned for cash, like some scam.
I just wanted to exchange them for shoes that fit!
I’ll never shop there again and I don’t recommend anyone else does either.

Good Tilly’s location. My son is between boys and men’s sizes but we were able to find some joggers and a few nice shirts. Joe was extremely helpful and attentive while we were browsing and looking for items. They also always have a good selection of backpacks to chose from and offer 20% off one item from time to time along with back to school specials. I’d recommend this location. Parking is plentiful.

Visited this store for the first time the other day. The customer service was impeccable! My associate’s name was Gilberto. Being that it was my first time, he went over the entire store layout and gave me ideas as to what styles worked. He checked in on me multiple times while I was shopping and took each item to the front after I decided to purchase so I continue looking without carrying everything. I haven’t experienced solid customer service like this is a long time. Very impressed and would go back based on this.

Everytime I go to this tillys, there is a manager named Christina I believe? She’s very rude and everytime I step into tillys and I get bad vibes from her she’s completey rude when I ask for help, and a couple times I asked for help she ignored me and tried to dodge me, she’s a very bad worker and she makes me not want to step into any tillys or this tillys in burbank as a matter of fact. But Nunik on the other hand is an excellent worker and is always so helpful and has a smile on her face! she’s very sweet

I love Tilly’s in Burbank to buy my son clothes! Last weekend I visited the store and it was busy but they had enough great employees working to help everyone! Adam is the BEST! He goes out of his way to find things that he knows my son will like! He is quick, friendly and great in customer service! Thank you Tilly’s for being outstanding all the way around!

don’t ever order from tillys. their return policy if horrible. they won’t credit your card you end up stuck with a charge for nothing. will never order from this company again!!!

They have the worst customer services! I was in the store for 10 min and walked out. They didn’t acknowledge that I was even in the store and that’s including the person I was with. If I could give them a 0 star I would!

I purchased a Nixon watch but wasn’t satisfied with it so I returned it to the Burbank store. The manager gave me a hard time about returning it and would only issue me a gift card even though I don’t shop at Tillys I just shop there for there watches. I lost my wallet with my gift card inside. I called customer service and they advised me that someone used my gift card and that I was screwed. If they would of just satisfied there customer «ME» by refunding me my purchase I wouldn’t have lost money. Don’t shop at Tillys, go to a store that cares about there customers like Active or Boarders!

I’ve gone into this tillys 3x in the past 2 weeks each time hoping for a different outcome and it hasn’t been better. Each time I walked in no one greeted me, no body asked if I needed help, employees walked by looking at me then going a different direction and when I did need help I had to go find someone around the store to help me. I needed help with boots and asked for a size and they came back with the wrong ones. Felix asked if I needed help when I had the boots after the guy had walked away. Then I decided to just look around and I found another pair of boots and I was holding them and a girl walked by and looked at me twice and never said a word. Ended up leaving without purchasing anything. Very bad vibes from this store. Never was displeased here until recently. Will be going to Glendale store from now on.

Came here yesterday at 11:30pm on Black Friday. The first 100 people get a gift card between 10 and 500 dollars. Everyones a winner! I won ten dollars, I used it to purchase a jacket that was originally 70 dollars for $ 22.50. I also bought two pairs of shorts for 7 dollars each. My black Friday experience here was much better than expected the workers were very helpful and the deals were pretty darn good!

Always great clothes and service! i really like to choose to shop there. i can get the lrg brand I like their, it’s always clean and the employees are always willing to help me

Probably the better of all tillys I’ve been to. Staff is helpful and nice and they have a lot of options. I Usually buy some cologne or perfumes here. I’ve also done some shoe shopping, bought some volcom pants and many dress shirts. Currently they have a buy 50 dollar before taxes worth of stuffs and receive a 10 dollar certificate for use on your next visit. Can only be used if you purchase 30 dollars worth of stuff though, Still a good deal to me.

juniors skatergirl, beachy, boho, fashion clothes. It is very affordable and the quality is good for the price range. very nice service and staff here.

The staff tonight super cool ! 2÷7÷14 @8:30 great selection of everything, staff was helpful helped out my two boys great customer service. When ever I come into town I’ll stop in and check it out.

Didn’t have my pants but the service was nice! Kids in their were so apologetic and just wanting to help

WTF happened to this place? They used to carry all of the brands I love to wear; Roxy, Famous, Fox, Volcom and now it’s like a low end swap meet in there. I get that they’re striving for customer service but please don’t hound me when I’m browsing (I don’t need you and every other employee asking me if I need help 5+ times, really I’m OK) and then when I’m checking out (I had to settle on a gift for someone) the cashier asks me if anyone helped me and what their name was. Seriously? I can barely remember my name let alone the 10 employees that kept harassing me.

Have to love a store where I can find cute size 3 shoes for me. and 501 jeans for my nephew… the staff is friendly, except they won’t let you take pictures of the clothes on. Like I’m going to buy the material and make my own exact outfit. For the chunkier girl (me) they have tons of tops and dresses that fit me and that works for me. Every week they have different tops on display as you walk in and I especially love they play classic offspring videos on the monitors.