T-Mobile

Francesca was super friendly and helpful. Took care of business with so much professionalism. Awesomeness!!!

Nancy, Leo, and Arlen are fantastic. New staff and super friendly! Best customer service!

They stayed quite late for me after closing time to help transfer all my data from my old phone to my new phone. They also allowed some other customers in and helped them. They never got crabby or rude about it – very friendly. There is new management. I was very happy with the service.

Do yourself a favor and avoid this store. There is a much better T-​Mobile one mile down San Fernando where you are likely to be better served. The person I dealt with was inexperienced, confrontational, and generally unhelpful. Additionally, she tried to upsell me on what is generally a free service. This experience soured my view of the company, and now I am seriously considering changing providers.

This is a Mickey mouse operation, no offense to Disney fans. We waited 40 minutes while a poor trainee attempted to help us. The woman training her pawned her off on us when I refused to buy 4 phones at once. I didn’t want to buy new phones for teenagers while my older phones were in good shape. I also wanted to compare pricing for new and used devices. I was told I couldn’t finance new phones with their promotional offer. Which I later found out was a LIE!
The trainee couldn’t look up the devices in stock cause they have a lock on the safe and other employees made no attempt to help her help us, but they did help all the people who came in after us!!!
The store was suddenly full, and although we were there first, we were standing at the side waiting for the trainee to tell us if they had the phones or not. Some older lady even had her dog in the store with a trail of pee on the floor, nasty! The manager had no control over the store.
After all the wait the trainee said they didn’t have the devices in stock.
I was mad as hell and let them have it! Rude, snooty, and incompetent!
***Went to a corporate store after that, and was promptly helped. They offered more options and priced everything to make sure I saved as much money on my purchase as possible! When I told them I was treated poorly at the Alameda Burbank location, they told me it was a franchise and apologized for the bad service! ***

I don’t get what the bad reviews are for. After a horrible time with T-​Mobile chat (I have jump on demand and they told me I couldn’t change my 6s to a 6s plus) I came in here last Friday after work (5pm). There was only one guy ahead of me I had to wait for and I was able to switch my phone. It was as painless as can be. Only down side was the guy right before me took the last space grey and I had to settle for white. Still confused about the other reviews…

I had very bad experience with this location, specially with store manager anoush .As store manager, she doesn’t know anything. Never will go to that store ever.

I hope the Unilocal had 0 stars also.
I decided to not to go there but again i did the same mistake and came out of there with no results!
These guys should be famous for their falsified information that no other tmobile store gives.
It took 30 minute to get the payoff balance on my phone. Then i ask for the trade in value for my phone:
1. The guy tried to convince me to use the jump even though its only 200 $ left to payoff my phone
2. They don’t deduct the trade in value from the payoff balance like everywhere else! He said payoff the phone then we’ll tell you how much we pay for the phone!
3. He was serving 2 customers at the same time!
What result i got after being there for 40 minutes?
«Never mind just cancel it! I dont want anything from u guys» i said.

Can’t believe all these bad reviews!
I had wonderful experience especially with Steven who helped me with my purchase of edge plus then Tina assited us with my daughters iPhone 6s. Both are very helpful and always had positive attitude no matter what our demands. Wait time is great compared to other locations.
Parking might be drag so u might have to park on the Ralph’s side.
If your hungry Habit is next door lol
Stop by and ask for Steven or Tina I assure you won’t be disappointed!

Please do not go here expecting good customer service. Actually, don’t come here expecting even somewhat decent customer service… forget it. Just don’t come here. If for some unfortunate reason you have to, avoid Robert.

The store says open at 10am. Me and other 3 customers have been waited outside for 45 minutes and the store is still not open.

They don’t know how to work with the customer. No customer service. 4 time asked me for my phone number. Can’t remember it. Who did hire such an unprofessional staff at this store? If I could I gave you 0.0001 star

I am SO glad I came here for a second opinion for my phone issue. I originally went to the T-​Mobile located in Glendale.
My iPhone 5 spazzed out and kept looping on the restart Apple screen. Then it got stuck on the «plug into iTunes» screen. The guy at the Glendale T-​Mobile told me to take my phone to a place on glenoaks to get my cracked screen fixed before turning it in to either get it fixed (since it’s a hardware issue) or get a new one since I had insurance. But the crack on my screen would cost if I didn’t get it fixed.
My dad told me to go to a different t mobile to get a second opinion on what to do so I went to this T-​Mobile. As soon as I walked in I was approached by someone eager to help me. He listened to everything I had to say and was very thorough! He looked at my account and apparently I had an upgrade available that I didn’t even know about! The Glendale location didn’t even let me know about this. The guy just wanted me to take my phone to get it fixed and turn it in. So basically it would be $ 50 to fix my screen and then $ 5 to turn it in. But with my upgrade it was $ 60 to get the iPhone6! Uhm hellooooo? Obviously I’ll take a brand new upgrade! I’ve had my iPhone 5 for over 2 years so getting it fixed would be a risky thing to do since it’s already pretty old. It could break again at anytime. So of course I made the decision to just upgrade with a whole new phone. The guy that helped me also mentioned a promotion they had. It was a free tablet you just had to pay for the tax I believe (it was basically like $ 30). So my mom wanted to get that for my dad. We left with a new iPhone 6 and a new tablet (forgot the name of it) and spent under $ 100!
And now time for the reveal of the person who saved my life (or I should say, my social life lol). STEVEN G. STEVEN G. STEVEN G! Remember that name if you even come to this location. He will help you through everything you need! He’s very clear with everything and not pushy at all. He genuinely wanted to help me! Thank you so so so much Steven. You saved me and my family a lot of money. I’m in love with my phone and my family loves the tablet! From now on I’m only coming to this
T-​Mobile location! :)

If I could give a negative star I would. Do NOT buy your cell phone from this store. You will regret it. I purchased my galaxy note 4 and was so excited. After a few days I realized every time I tried using my camera It was out of focus for around 3 minutes and then would focus correctly. It was so frustrating. Went back to the store and the young guy said he changed my settings and that It should be fine. I said thank you and went on my way. When I needed to take a picture the next day it kept doing the same thing. This location Is far from my house. It can take me 30 to 45 minutes to get there depending on traffic. To make a very long story shorter, I had gone back for the same problem 3 or 4 times. Each time they did something to my phone and It looked fine but later that day the camera would start doing the same thing and be out of focus again. Now going on 3 months later I am so angry. I talk to the supervisor and said I want to do an exchange on my new phone. I paid $ 800.00 and want a phone that work currently. At first she said it must be exchanged within 14 days of buying the phone. That got me so angry cause none of those young guys had given me that option when i came in with this problem from the very beginning. Then the supervisor said because of the situation she would do it for me and to come in on my next day off when she is in. I had called her a few days later to be sure they had the same color and then the supervisor said sorry, but I looked over your account and because none of those guys documented my account each time you came in there is nothing I can do for you except do a warranty exchange. That means a refurbished phone. WOW! I paid $ 800.00 from this T-​mobile store only to buy myself a refurbishes galaxy note 4. I have been with T-​mobile for over ten years now and this is how they treated me. I think this Is discussing. DO NOT TRUST THIS STORE. DO NOT BUY FROM THIS STORE.

TMobile. Are rip offs, I got the iphone 5c., and got family plan. At. End of the month, they would sent next Bill is due, I would call set up a date, and they will
Make charges for restoration and late payments. My bill would be high each month. i don’t recommend TMobile, I switch to Simple Mobile which is cheaper and only 40 dollrs a Month flat rate. No taxes. I hate TMobile. Worst company ever, RIP OFFS. LADRONES

We live closer to the one in downtown Burbank but never get quality service there. This store is extremely knowledgeable, friendly, courteous, and professional. We never felt like they were trying to randomly up sell us or jip us. Hands down the best T-​Mobile store in Burbank

The workers here are Not nice at all!!! Never get any help, always cut short and rushed when asking for help!!! They are not even busy, every time i walk in no ones there, yet i still get lousy service. Guys seriously? Obviously I’m not the only one with this problem, but have 5 accounts with you guys, show customers some respect!!! Never left this store happy!!! defiantly don’t deserve that one star either !

I wanted a prepaid phone and the gal behind the counter had to keep calling the boss to figure out what the plans were and the plans kept on changing.
Finally we got a phone and a plan then she said it would be .05 cents a minute but from talking to so many other phone companies I knew it could not be .05 cents a minute so I asked her to double check with the boss and he said It was .20 cents a minute. Okay all that is really fine but once we found a deal that I liked it should work. Now it is 3 days later and I tried to use my phone for the first time and it didn’t work. I called T-​Mobile and talked to someone else and he said that virgin and tmobile no longer have prepaid plans.
So anyway Im letting everyone know that they don’t have prepaid prepaid phones. they have prepaid plans that expire in 30 days or so but no prepaid phones that if you bought 400 minutes you cant use it over the course of a year. Meaning you cant buy 400 minutes and use 200 one month and then 50 the next and 10 the next month and then 30 the next month until all 400 minutes are used. If they say they have a plan like this then they don’t!

Just horrible customer service, never been treated this bad in my life this place should close down… EVERYONE GO TO THE TMOBILE UP THE STREET so much more professionalism … Workers should get fired

I highly recommend this T-​Mobile store. I recently switched over from AT&T and haven’t looked back. I am paying less and getting so much more than I did with AT&T.
Ask for Suren. My experience wouldn’t have been the same without him. He was very kind, professional, and overall helpful. He did everything in his power to ensure I was satisfied with my plan and services. He even stayed 45 minutes past his shift to finish setting me up for my services.