Sprint Store

I came in to get a brand new phone and Tony went out of my way so that I can leave an extremely happy customer. He was extremely patient and was willing to find the best deals for me as a customer. I came in thinking it was going to be a hassle but instead left the sprint store extremely happy and with everything I wanted. Definitely would recommend him and would go back to him for more help.

Tony at the Butbank store on San Fernando is the BEST sales rep EVER. He is patient, understands the needs and wants of his customers. I got my new phone and service from him in July 2015, and my experience was so GREAT that I sent 8 – 10 of my family and friends to see him and only him personally… and they switched to Sprint.
If you’re looking for a professional sales rep to speak with to get a new phone and new service through Sprint, go see Tony at the Sprint store in Burbank on San Fernando downtown Burbank he is the person that you want to see.
Great job Tony and Thank you for all you did for me!!!

Had a great experience with Cindy. So helpful, so nice and pleasant and so honest. She answered all of my questions and was happy to help. Definitely a great experience here.

Really shitty service, worked with Antonio he we supposed to have my phone for me, and told me to come on 2 separate occasions, and didn’t have my phone either time what a complete waste of my time DO NOT GO HERE.

Once again Sprint let me down, they love to sell but they don’t like to back up the warranty. They always have a song and dance why they can’t replace it.

Store 908 is Totally under staffed and they need a Tech team or admin person to assist; I had a 6:15pm appointment and I did not receive assistance until 7:00pm.
Nor was the appointment que displayed with appointments. Once I finally did get help, the young lady was multi tasking and left to go on her break.
I had to call the customer care for assistance. I was in the store only to get my data transferred from iPhone to the new Samsung edge plus, and it 1.5 hours and I am still here.

Staff here is amazing. Very knowledgeable and patient. Got on iphone forever plan and saved money on my bill. This is the go to sprint store everyone should go to Burbank sprint store and see Luiz and his team

Always incredibly busy here but all the employees are very helpful.

Imbecilic service. Took them six hours to set up my phone and then screwed up my paperwork for the buy back rebate so I lost $ 150 dollars. When there was a massive screw up at the Culver City store (Antonio is a special brand of inconsiderate idiot), they were not only unhelpful but apathetic and unknowledgeable.
Waste of time. Waste of money. Waste of space.

I visited this store in early February having been a new Mother, I walked in with a huge Orbit Stroller, Mind Shuffled and Upset that my $ 79.99 phone case had been dropped, a kind sales associate assisted me in pulling up my account within two mins, pulled a new cover from the back and cleaned my phone, placing the new cover. He also extended his offer and said as many times I’d need a cover so long it was under warranty he would replace it. I was in and out within 4 mins, efficient. And hardworking people. Exceeded my expectations.

I wouldn’t recommend it to other people. I didn’t like their costumer service. It took them about 10 minutes to tell me that they didn’t have sims card for my iPhone and he had one in his hand all the time.

I should’ve looked at the reviews before coming in here, but it’s the closest sprint to me. When you first go in to but your phone they are all helpful and nice but once they get you on contract it all changes or they simply don’t care. The employee didn’t even know how to put on a screen protector. I’ve walked in countless times to pay my bill and don’t even get acknowledged, also their machine is down half the time anyway. Over the phone they aren’t too helpful either, mostly refer you to another store or give you a 1 – 800 number to call. Go to another sprint store if possible, or another carrier. Should’ve stayed with AT&T.

I went into the store to get an inexpensive pre paid flip phone. I was treated as
nice as if I was buying an Apple 6. Cindy is a bright attractive hard working
manager who treats customers with knowledge & a smile, and stands behind her employees ready to help. My sales guy, Harry, was off today but called to ask if all was
o.k. with my purchase yesterday. That’s CUSTOMER SERVICE !!!
Best, Jimmy FitzGerald

Antonio and the rest of the staff are awesome, I don’t understand the bad reviews? I overheard the sales people talking about calling customers back, and be on top of things. They seem and act very helpful.

Aaron assisted my family (2 plans: individual & 2 lines) with the switch from AT&T to Sprint. There were a few bumps but his customer service was on point. ALL our questions were answered during our time at the store and as well as after.
Yes, the wait is long. Bring food, a snack, browse the internet, etc.

Notice all the bad stars?
If I could give them no stars I would, got to the store Friday night to add a line and after waiting 1 hour I was told sorry our systems are down and we cannot process your request which I understand. They told me to come back Saturday which I did. When I walked in I was told to sign in and there were about 4 people ahead of me and maybe 6 others after me. The girl that sits at the first computer which her name is Maria started yelling inside the store stating we are pissing her off standing around her computer or desk. She has a attitude and has no customer service what soever. Just when it was my turn they decided to skip me because a relative of another employee walked in and she was greeted and helped and was out of the store before me (she never signed in or waited) I know she was a relative of another employee that helped her because the way she was greeted.
Then 2 other after me that showed up were helped and I continue to wait for 2 HOURS! NONE of the reps know what they are doing of have any idea of their products. They do not know how to run their system. They have terrible customer service. Actually NO customer service. Specially Maria, which she started yelling in the store and telling me I am pissing her off and she tells me I need to drop my attitude?
I will call corporate to review her and the whole store to make sure to get employees here to help their clients out, and not just say we cannot do this or that.
They really need to step it up.

So if you view my profile, you’ll see that I completely blasted another Sprint store (
). In that review, I referenced this store as the place you want to go to get things done. Well, for the most part I did get everything I wanted and it would have been more of a ⁴⁄₅ star rating, but this store’s shadiness knocks them down to a 2.
What had happened was I was picking up an iPhone6 and during the process the guy (husky african american individual) asked me to «Sign here.» I wasn’t even told what I am signing for, so I took the time to read it. Turns out it was an agreement to add the phone insurance (TEP) to my plan. I never requested this and during this process, this individual was talking to what seemed like a supervisor/​boss (hispanic/​latin lady). It seems like she probably told him to add it to my account (I’m using race in this review simply because I don’t remember their names and I want people to be cautious if you are being helped by these two individuals).
So that was pretty shady of them, but I told them that I did not want the insurance. They said OK. Three days later, I log onto my account and I see that I have the insurance added to my account. So I basically did not sign the agreement, verbally told them I did not want the insurance and I was subsequently given the insurance. Talk about shady.
I’ve come to realize that it seems that Sprint in general is a shady company. Depending on the sprint store, you either find inconsistency in their policies, rude people, bad service or people adding shit to your plan without your approval. I can’t wait to be free of this company and I still don’t understand how Sprint has stayed in business this long.

If I could give less I would…
I started off trying to get an iPhone 6 online. Unfortunately, the site crashed and I was forced to go into this store to preorder a phone.
I preordered 3 iPhone plus for my family and was instructed I would have them on the following Friday (weather or not that was true, its regardless). I went to the store early in the morning and waited in a line for 3 hours (short I know). I saw customers going in and leaving without bags or boxes. I was concerned. So I got out of the line and went into the store.
Upon entering, I had a security guard put his hands on my body to keep me from coming fulling inside the store (there was no reason to touch me). I asked the manager… I am a preorder, I just wanted to know if I had to wait in line or was I just to come in and pick up my order.
The manager asked, «is it an iPhone Plus?» I replied, «yes.» What he said was shocking… «we don’t have any…» I was surprised and asked him why he did not walk out of his store and inform the people in line… I GOT A SHRUG. I stated, «Don’t you think you should let us know instead of making us wait?»
Admittedly, I was upset… I walked out of the store and informed the line that they did not have the phone… people oo’d and awe’d leading 5 or so people to get out of line and into the store, UPSET.
Later, I found out the rep that sold me the phone sold me the 2 incorrect phones. When I called in to fix the order I was instructed to cancel them and reorder the correct one and add another month to the wait.
The customer service in this store is terrible. I highly advise going to another carrier and sparing yourself the unprofessional frustration and lack of respect you will receive from this branch store. I hope my story saves someone from having to deal with what I went through (and a few dozen others). ZERO star service — shame on you!

So I’ve been calling since they supposedly opened this morning at 10am. Let’s see how long this goes, it’s now 2:22pm.
So someone did finally answer, now on hold about 45 mins.

Typically, the wait to get helped at this store is close to nothing, but with the upcoming release of the iPhone 6, I can see why I had to wait 45 minutes for assistance. It was still very long though for my liking.
Once I was called, the process was straightforward. I was aiming to change my framily plan to a 20GB family share data plan. One of the associates, Maria, was very helpful and honest about the monthly plans they offer. She even compared both plans and helped me select the more affordable option! I would definitely go to her again if I needed help.