Southwest Airlines

For the most part, over several years, I have had good experiences with SouthWest. But the last year has been below par. 2 out of 5 trips were horrible due to «circumstances» on their end. Although it’s understandable that «things happen» that is out of their control, it’s how it’s handled in the end that matters. For each event they issued me a credit, then I used the credits on following flights. When I went to use more credits they said they expired because I combined a $ 10 credit that was from a year ago with a recent $ 200. credit. So UNFAIR! It’s their fault that I even have a credit and now they don’t let me use it. Apparently it’s part of the «fine print». So basically they’re saying «sorry we had you stuck for two days after your three day trip and sorry our door broke and got you home 24 hours later, here’s some money but we’re going to trick you into not being able to use it. BAD POLICY SouthWest!

The Pro’s of SW Airlines is their numerous flights across the country, more than any other I’ve found. As a business traveler, they have become THE airline to fly for choice of flights and locations.
Rates are very competitive
Rewards points never expire! Yippee!
The Con’s are:
No food on long flights (even if you want to pay for it) only junk food, sugar and carbs.
TINY seats (and I’m a small woman) I can hard fit comfortably and am considering using Delta or United to get bigger seats WITH Electrical connections!!!
Too many late or cancelled flights due to mechanical problems. VERY concerning they are stretched so thin.
They don’t fly to Hawaii! Seriously? (SW BUY an airline that flies to Hawaii)
Their rewards program is laughable. They don’t travel to Hawaii or Alaska the only places I would ever consider flying to (which is the last thing I want to do on my personal time as I fly so much). You have to get their credit card (at $ 100.00 per year user fee) to even remotely begin to use their rewards points for anything. Ridiculously dumb! I have all these points and nowhere to spend them.
It wouldn’t take much for SW to improve a few things, newer planes with larger seats and reasonable leg room would be a good start. Improving their rewards program so you can actually USE your points… and flying to Hawaii and Alaska (forget international until you get your shit together nationally)

I have taken Southwest twice, once from LAX and once from here at the Burbank Airport. Both times were pleasant and I love that you guys offer complimentary drinks, that’s so sweet of you. Staff has been very friendly both times, the flight is comfortable, and it’s a great airline to use when you want to go to Las Vegas from LA. I choose you guys for Vegas every time.

This airline is excellent. My trip from Burbank, CA to FL was very pleasant.
The air stewards were polite, caring, and very professional. All of them!
The WiFi is good. The pilot did an excellent job in both flights. I was very impressed after the bad reviews I’ve read before booking. I would’ve given the airline a 5 star based on that crew, but then this happened.
On my way back, THAT WAS A DIFFERENT STORY. I wish I wrote down their names.
The main stewardess seemed to be in a foul mood as we left from Tampa. Older lady who had no patience towards anybody. Then I did have a tall, dark, with very long hair stewardess that started her shift in Phoenix, where we stopped to drop off and pick up more ppl. She was condescending and rude.
I was asking about how much time we had at Phoenix so I could get off and back on. She just
took one look at me, IGNORED my question and seeing the vape in my hand answered
YOU CAN’T USE THAT HERE!
(Hello??? Did she really think I was stupid or something, that i didn’t know the rules?)
I asked my question again and she IGNORED ME AGAIN. Finally I said
EXCUSE ME! I need to know if I have time to get off the plane and come back.
She rolled her eyes, and said, YOU CAN’T GO OUT THERE AND SMOKE THAT. (WOW)
I said — That wasn’t my question, do i have time to get out of the airplane, and let’s say, buy some food and come back?
Then she finally answered dryly. No, We are leaving now, and turned around and kept walking.
I get that we are dealing with people, we people are not perfect, but what is their need to be rude? Wow! If you don’t like people you should not work tending to people. Simple, right?
TO #soutwestairlines you should test your people for kindness and pleasantness, they are the face of your business. The host and hostesses of your airship. Get rid of the ones that make your customers go away, it only hurts you. Most people don’t say a thing and just take their business elsewhere.
One more thing everyone, the seats are NOT assigned. You get your boarding ORDER when you check in online, BUT NOT YOUR SEATS. First come, first serve. No biggie. Just letting you all know.

Southwest is awesome! As a company in general it is great to deal with. Changing flights is easy and no fee. No charge for checked bags! I’ve traveled with most airlines and I can honestly say that the things they offer make it worth every dollar. If there price is even slightly more expensive I gladly pay it knowing I have the comfort of never losing my money if I have to cancel.

Horrible service– they told us incorrect information and our tickets expired. When I requested to speak with a supervisor, Charita explained «we do not have a supervisor» I don’t know how customer service doesn’t have one supervisor on duty. What a waste of time and money. Never using them again. Be careful and have them send everything through confirmation of email.

I flew on Southwest Airlines for my first flight ever this weekend and I absolutely loved it. Free checked bags, flights on time, and a very friendly staff. They made me feel so comfortable even though I was really nervous at first. I will definitely be flying with Southwest from now on.

I choose Burbank airport because I have flown many painless flights to Las Vegas before and haven’t ever had a problem like I had at Burbank airport with Southwest Airlines for my flight to Vegas. I’m appalled by the entire incident.
After I arrived at the gate I found out my flight was delayed. They actually told me not to leave the airport in case another plane would arrive to bring me (which never ended up happening). I was waiting at the gate for 4 hours for my flight! It’s a 45 minute flight to Vegas, so it was extremely frustrating.
I think that Southwest Airlines is unable to handle all the flights and passengers that they have and I really hope they get it together because it was not a experience I wish to repeat.

Now, really, I would make this a 2.5. CHEAP is a word I saw in other reviews and that’s what they are. If it’s a short flight and you have no other choice then you have to bite the bullet and suck it up. Know their 24 hour check in rule, even if you check in at 24 hours and one minute you may be in boarding group B… if you forget, you’ll be in a middle seat. Just hope you don’t get the hyperactive un-​accompanied 7 year old or the stinky fat man. If you’re boarding in Burbank you will need to climb stairs or do their winding ramp.
They cannot be counted on to land in Sacramento. Twice I’ve been re-​routed to Oakland due to fog. That’s 180 miles from Sacto. Once I rented a car and drove (no comp from SWA) the other time they said they were bringing a bus… we sat on the ground an hour then they said they would fly. My flight was delayed 3 hours. One family from India missed their granddaughter’s wedding.
I find their flight attendants casual manner and attempts at humor annoying. There is one exception, and I’m afraid I can’t remember her name but there was a flight attendant from Hawaii who sang to us. What a lovey way to give a gift to everyone on the plane.
On the whole, this is the Walmart of flying, be prepared.

Southwest cancelled my flight on the day of the departure and didn’t bother telling me despite having my email and rapid rewards information. Luckily I looked at the reservation a few hours before and discovered the cancellation prior to driving to the airport. Thats no bueno!!! Despite all that, Southwest is also usually the cheapest way to get from point A to point B and usually on time when flying out of Burbank. And they don’t charge for luggage for now.

ADVICE to travelers: Don’t let them take you off a flight, they’re idiots.
I was waitig for a flight to Chicago, then Connecticut. The SW plane had an issue, so they put us on a smaller place ***(Translation, time to trick travelers with connecting flights into thinking this delay will cause them to miss their flight)*** — The SW employees called me to the booth, said I wouldn’t make my connecting flight in Chicago. Said the best options were leaving 12 hours from now, or on the following morning.
No. Those aren’t realistic options. Sorry.
Instead of just believing these women, I double-​checked my layover time on my original itinerary. I had almost 2 hours layover in Chicago. I said «No. Put me back on THIS flight, and I’ll take my chances. I’ll run to my gate it I have to.» — And so they did.
I made my connecting flight with PLENTY OF TIME. Over 30 minutes.
DON’T automatically trust these employees, they are trying to trick you. Some poor woman in front of me did NOT stand firm like I did. She walked away looking incredibly sad. I feel bad for her. She just accepted their «rebooking», even though (like me) the timing of her flight was VERY important to her plans in Connecticut.
Southwest probably ruined her trip. Fortunately, I didn’t let them ruin mine. But they sure tried.

Your staff Cindy at Burbank Airport
She Was extremely rude. I was confused about the seating and just kept getting angry when I asked how it worked because I was simply told the seats are first come. First serve.
That made no sense for me.
Yet, i was the first one on the line and I was very confused by it and she was angry about it… Because apparently there is a seating order but no seat assignment…
Very dissapointed about your service and will share this review in several pages to notify your customers of your bad customer service and my horrible experience with a 2 hour delay at the Burbank airport!

I’m happy that the flight got me safe and sound back home. I think safety first is the most important.
A few downsides to this flight was the mechanical problem to our airplane. This delayed us more than half and hour so that was the bad part.
The service on the airplane was good. It was pretty simple just serving a drink and a bag of peanuts.
The plane and the seats were in really good condition. The seat was comfortable for the hour ride.

You’re kidding me.
Flight was cancelled, but my fiancé and I didn’t get any kind of notification until we were at the airport and waiting in line to check in. This was after we had already gotten up early, paid for parking, and tipped the shuttle driver. But wait, that’s not all. After frantically booking the next flight (a few hours later, and in much worse seats than we originally had), we decided that we’d rather drive to Berkeley instead of deal with this, but they wouldn’t give a refund, and would only give back credit that would expire in about a week which we can’t use within that time, which is why we used it for this trip in the first place. They just kept saying nothing can be done, and that we’d be charged a no-​show fee if we decided to drive.
Would rather drive cross country with [INSERT ANNOYING POP CULTURE REFERENCE] than ever use Southwest again.

This airline is the worst for a reason, My 3^rd flight this year delayed till well after 11pm.
Todays delay was not only one, twice but 3 times. And no employee has an answer as to why.
Rude and un friendly. Flight 181 South West Burbank

This weekend I flew to Oakland from Burbank using Southwest.
Overall, the process was quick and smooth.
I only had carry-​on items and luckily got to skip the process of checking a bag.
I was able to check in electronically to receive my boarding pass so then I went straight to security, which was relatively easy (I didn’t even have to take off my shoes)!
Boarding the plane was also easy and organized. Everyone was assigned a boarding group and number.
The flight attendants were kind and instructive and even gave us some snacks and drinks for the short (1 hour) flight.
The return flight was just as easy, just was on time, and just as consistent.
Southwest knows what they are doing (at least for short flights).
I only wish there was more room on the plane… but then again… the only place you can find a roomy flight would be in first class or business!

Helpful employees. Only two baggage carousels for Southwest, right outside the exit. Yes, outside as outdoors! It is covered.

When I travel for work, I usually take southwest airlines because it takes me to where I need to go. They have good availability of flights so I’m very happy with it.

As we all know we either lover or hate airlines. When you are traveling the last thing on your mind is having a flight delayed. I have been very lucky flying Southwest from Burbank. If you are flying from Los Angeles Area to the Bay Area, Las Vegas or AZ you have a good chance you will be on time.
I only love flying Southwest that are short flights. I’m sure nobody wants to have lay offers when traveling. The plus about flying Southwest Airlines as they have plenty of flights for your quick getaway. If you are a person who hates LAX and rather fly with less crowed airports I highly recommend flying with Southwest from Burbank.
If you are a person who is traveling for business or weekend getaway you will love flying Southwest Airlines. I would not recommned Southwest from LAX as it’s a nightmare airport and too busy. The plus of flying Southwest from Burbank Airport is that you have the front and the back to enter. You will always get out in a timily matter.

Southwest is by far my airline of choice, especially when traveling on the West coast.
Friendly employees, modern planes that are clean and sporting on-​board DishTV and internet. Can’t go wrong!
The Southwest counter at Burbank is pretty small due to the overall size of the airport. The lines are usually short, though, for the same reason.
I’ve flown the airline out of Bob Hope many, many times and I’ve never had anything short of wonderful customer service, smiles and professionalism.
A short walk to security (I suggest getting pre-​approved by the TSA for quick passage) and a short walk to your gate and you’re on your way. Excellent Southwest experience every time.
One thing to note at Burbank/​Bob Hope: you walk outside to board the plane so on the off chance it’s raining (pretty unlikely) remember an umbrella!