Alaska Airlines

If I could give 0 stars I would’ve. Never flying with them ever again. They want to charge a $ 125 name transfer fee and then an additional ticket difference fee!!! Absolutely ridiculous. They act as if there aren’t other airlines out there. LOL

Incredible service from Lise at the welcoming desk. I screwed up my own reservation… I was ready to cry, she smoothed it over, got me flying at an even better time and turned what could have been an awful day into a good weekend. Lise, I sing your praises. Your sensitivity and ability to make things happen will be forever in my mind.

The staffs behind the counter are very friendly. The flight is in very good condition. Love the charging outlet while flying!
Boarding on time, no delay.

8÷25÷15 Another quick easy process through Burbank. Bags did take 36 minutes to come off carousel. Still recommend them!!!

I would like to compliment Jeff, Barb and the entire crew on flight 567 LAX to PDX for making the trip to Alaska feel more like vacation than any vacation I’ve ever taken. You turned a potentially great trip into a really great trip. Thanks!

Pleasant flight to Seattle n back to LAX. Both times they checked my bags for free at the gate because the overhead compartment couldn’t handle all the passengers fat carry ons. Lol. I should say they offered to check our bags, you can choose to hang on to yours.
Get your boarding pass at the machine, don’t get in line if you’ve no bags to check in. Just gotta know your flight number.

Sad group. Company is so poorly run. Can’t even provide the most basic services that an airline should be able to.
Sad, sad company. Close your doors already.
Coming from an elite/​gold member.

Alaska Air has small plane service from BUR to Mammoth Lakes MMH ala Horizon Air. The service is sketchy and sometimes a bumpy ride but it sure is very handy and very reasonable in price. Planes are often a bit delayed, but still convient.

BUR to SEA. Only beverages and nuts & twigs available. Wish snacks and food options were better on short flights but we brought food since a great disappointment on another airline last year. Service and smiles abound especially Cheri on the return flight. This will be my first choice airline on this route.

Inefficiency at it’s best. No curbside check-​in, even after you wait for a kiosk to print boarding passes you still must stand in line to check bags, re-​print boarding passes & wait for an agent to match your info to bag info… Under-​staffed. The 1 star is for the agent who was trying her best & polite.

I love Alaskan Airlines, you are only 2^nd to Hawaiian Air and that’s saying a lot.

I love flying with you. You are one of the best airlines I’ve ever flown with!

Best airline so far! Love the deals they have and they are such nice people!

Alaska conveniently flies a regular schedule from Seattle and Portland into Burbank. This works great for me. Note that Alaska Airlines uses a regional airline Skywest (painted in Alaska livery) for some of its routes here, like to/​from Portland. It’s not the old Horizon, which is part of the Alaska family. On my recent flight from BUR to PDX, the Skywest pilot brought the CRJ700 to a perfect featherlight landing on a dark and rainy night. I find the Alaska ticketing and gate agents very nice here. No complaints. I’ve reviewed Bob Hope-​Burbank airport already.