US Airways Airlines Bob Hope Airport

It was seamless. Security had no people hardly at all. Maybe 3 people ahead of me. No issues there. I went to the gate and waited. They notified us of limited bag space on the connecting flight to PHX so they would be checking backs for free. I didn’t need to check mine but no one had any issues with getting their bags afterwards. Connecting in PHX was easy, took 5 min to walk to my next flight. You don’t have to go back through security as long as you’re staying on the same airline to my knowledge.
Overall, I would much much rather fly through Burbank than LAX. Customer service was good. No hiccups. Everything went well. First time flying alone so it was definitely a positive experience I’ll happily to again.

If you are going to fly somewhere, DO NOT fly US Airways! We have had one disaster after another. First our plane that was supposed to leave Burbank at 12:25 was still in Phoenix. Two hours late we left Burbank. Today we were supposed to fly home, yeah no, we’re still in Reno. Flight cancelled. The airline was not accommodating at all! We had to get off the plane, after sitting in the plane for an hour, and go back to the ticket counter to get another flight (which means we will have to go through security, again).
We were told that we had been booked onto American Airlines to LAX. Ummm, our car is in Burbank! Sorry, you’ll have to figure that out when you get to LAX. And not to be a diva, but the flight did not have first class available. Ummm, no, hell no! (I’m semi claustrophobic and I need the extra room or I will begin to panic).
So, we are spending an extra night in Reno and flying the same schedule we were supposed to fly today, tomorrow. If US Airways is an option to fly, run. Run fast, run far.
They did not offer us anything for the inconvenience. Nothing! Not a discount on any future flight, not a free upgrade on our next trip, nothing!

Unbelievable. My flight home from Phoenix to Burbank last week was canceled after sitting for hours because the #3 engine wouldn’t start. We were on the plane for awhile and had to deplane and wait in a long, slow line to be reassigned to flights the next day. They put us up at hotels for the night. The employees at the hotel said that USAirways send people there EVERY DAY. The next morning AGAIN the flight was was delayed due to engine trouble, as it was coming in from El Paso. Do they only have the one broken down plane that goes between Burbank, Phoenix and El Paso? All the US Airways employees were nonchalant about the whole thing. I had to incur extra parking fees at Burbank, extra meal costs. Sent a complaint to US Airways and told them to make it right and I didn’t want a flight voucher. What do I get back? A flight voucher.
Here’s a tip. Don’t pay the $ 25 to check your bag. Take it to the gate & they are will take it and check it anyway for free! I complained about my $ 50 (round trip) paid for checking my bag too and was basically told «oh well».

Such a negative experience. Brought a backpack to consciously avoid checking luggage and they began requiring that everyone check their carry-​Ons at the gate, stating there was no more overhead compartment space. I would understand if this were accurately the case, but walking through to the back of the plane, everyone saw there was plenty of space left in the compartments — and directly above my seat. They checked the bag to my final destination as well, and I have a four hour layover where I will now not have access to my stuff. It’s also a cross country, 5 ½ hour flight– the plane has no TV screens. For the catastrophic prices we pay for these tickets, it’s incredible how little you get for your money. Now there is maintenance and delays on the Tarmac. Very displeased with US Air.

I will never ever book a flight with this company again. The flight was posted as delayed on their website, yet it was not. We got there 25 minutes before the actual flight (which was 4:31pm), and they would not take our bag (which we paid extra for). They offered no explanation as to why the flight still showed delayed to 5:45pm as we were standing there. Non-​existanat customer service. If I could give them a zero, I would. With this kind of a service, they’ll be out of business in no time.

As I read the reviews, I decided I should share what I experienced as a frequent flier. I was diagnosed with skin on may face in November, in December I had surgery and had a very large scar on my face. I couldn’t travel and missed my status by two flights. Now I would have gladly made the last two flights, but their website said I had until Feb 28^th. US Air doesn’t want to do anything for me. I even offered to move two of my flights from this year (in January) over to cover, knowing that I would more than exceed the flights this year. Nothing but nothing from them. They really don’t care about you, especially if they don’t care about frequent fliers.

As I read the reviews previously posted I realize that the awful experienced I had was typical. The flight from burbank to Phoenix was extremely late and like flying in a sardine can. Missed my connection and ended up stuck in Phoenix for 4 hours. No agent was at the arrival gate to offer assistance in Phoenix. We were all directed to the customer service desk where the agents repeatedly said «you came in on American and I don’t have access to their information. ’ I will do everything in my power not fly with them ever again!

This is the worst experience I have ever had with an airline. I had 3 flights delays for 2 hours or more!!! I miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. I’m going write more complaints on Unilocal and anywhere so other future clients don’t make a mistake to purchase a flights with US Airways!!!

I will never fly on U.S. Airways again. Good customer service is non-​existent, especially with the flight attendants.
My connecting flights to Denver via US Airways were booked through Expedia at the last minute via Bob Hope Airport in Burbank. Even though they are owned and operated by American Airlines this division needs a serious overhaul with their flight attendants.
Cons:
— They could go the extra mile to let passengers know what gates their connecting flights will be at. My flight landed at a completely different gate than they were supposed to in Phoenix and I ended up running a mile to find out my connecting flight wasn’t at that particular gate. Then, I had to run another mile to get to another gate. Yes, I could have looked at the display, but I didn’t have time considering I landed at the same time by next flight was boarding.
— They need to offer early retirement packages to their unhappy flight attendants. I am serious when I tell you they aren’t helpful and they don’t smile. I’m surprised I didn’t have to line up to get my own complimentary beverages and pretzels.
Pros:
— They fly out of Burbank. That’s the only one.
Misc. Info:
— Flight #5479 from Burbank to Phoenix at 6:50 a.m. was awful so be forewarned.

US Airways is partnered with American? I guess I will never be flying either airlines again! Horrible customer service! After purchasing round trip tickets my 18 year old daughter and her friend lost their return flight because they did not call to say they were not using their arrival flight. That stinks, had to buy a very expensive flight to get home cuz they were stuck at airport with tickets that were paid for and could not use! Horrible!!!

I’m always greeted with a smile when I fly US Airways. I prefer the Bob Hope airport way more than LAX. It’s more relaxed and laid back out here. This is the way flying is supposed to be. I’m glad to be back in the air again.