Alamo Rent A Car

Alamo is not the problem. The Airport Police are the problem. The last time we rented a car there they tailgated and verbally abused my wife. For that reason alone I would never rent a car at Burbank Airport ever again for any reason from any rental agency. Shame! Alamo has great cars at great prices!

Excellent service. Cars that I’ve reserved online (usually three times a month) have always been available.

I love this Alamo! The customer service representatives there are so friendly and helpful. I catch flights to Burbank constantly and they make sure you don’t have to wait long at all! I rented there this weekend and got outstanding service from Alecia. Her service was so good i just had to write a review. Excellent service! Thanks so much Alecia!

I had an absolute wonderful experience with Alicia at the burban Alamo rental location. She was extremely helpful, kind and efficient. I will always return renting a car from her!

If you’re having a heck of a time finding a great customer service rental car agent; Hector is the man for you. Kind, patient, thorough, (and of course, bilingual) and easygoing– Hector took great care of me when I needed it. Hector made sure I had the safest vehicle to rent and organized my contract and check-​out very conveniently for me. Why the heck are there only 5 stars? Hector deserves 10!

Just rented a car from this facility. Alecia was THE BEST! She had two customers in front of me and she was by herself. She acknowledged me and let me know that she would be with me in a moment. I thought that she was moving very quickly anyway but it was super nice of her to greet me. The process was very smooth and Alecia was very helpful. If I ever need to rent a vehicle from the Burbank area again, I would choose Alamo and Alecia every time!

I’ve rented from Alamo for over 7 Years, the one at the Bob Hope Burbank Airport, the staff and the managers have been more than accomodating, as a matter of fact, I am in a nice 2016 Camaro Convertible as we speak.
Anthony Harris-​d/​b/​a Livio Harris

We were in a bind on Christmas Day and needed a car. Went to the airport as all other agencies in our area were closed. But even at the airport, there was literally nothing. Finally the lady at the Alamo counter jumped in and found a car for us. That was help beyond the expected level and super appreciated. We can tell there was a lot of traffic in all the rental agencies and she was literally the only one who was uptone, cheerful and tried to find ways to help us.
Nice car too!

I do the automated check-​in from the kiosk, which I prefer to do and its a breeze. Two out of three rentals the assistant out in the lot has either directed me to a better car than I anticipated or, like our last visit, directed us to one that was an upgrade and gave it to us for free. I’ve preferred Alamo for years and Burbank Alamo confirms my faith in the company.

Love Alamo car rental of Burbank. The charge to my credit card is only for the amount anticipated without a ding for several hundred dollars more. Other agencies take as much as $ 300 off the top and hold that for several months. Alamo only takes what is needed.

This place deserves 0 stars! First off the experience was pretty horrible. They need more courteous and knowledgeable «female» employees. I will not state her name but I just wanted to smack her.
The WHOLE process was confusing. From picking up the car to dropping it off. You need to go «find» Alamo and they set you up with a car. Oh wait, they just log in your drivers license and credit card info and send you outside. You look like a lost puppy since NO ONE elaborates to what the process is…
Your supposed to go to the section of the type of car you had reserve and pick the car you want to drive out. The key is on the dash so you get yourself situated and drive it out by following the exit signs. I do not understand why that stupid b! tch could not tell me that. And also, I do not appreciate the looks I get because I’m asking questions…
When I went to return the car, I followed the signs which stated «Alamo drop off» and parked the car. A male worker inspected the car and then sent me back into the office. I walk in and the same stupid b! tch was working. She was on her personal phone talking away while i stood there. FML!!! I told her I had returned the car and they sent me inside. She did not know why. She kept telling me that she didn’t know why they would send me over here and blah blah blah and then got off her personal phone. She then finally stated maybe for a receipt… By this time, I was already fed up with her.
She gave me a receipt which overcharged me $ 102. I brought it to her attention and she couldn’t explain why. She then took away that receipt and told me that she put the money back into my credit card. I demanded to see the last receipt and be provided a new one with the charge back. (the receipt was confusing) I took what she allowed me and now I will have to check my credit card statement to make sure it’s back in.
Highlight: cheap rental with crap service
Overall: Biggest rental hassle ever! I’ve rented plenty of times before with other companies and this was by far the worst experience. Would I rent from Alamo again? Yes, if the price is right. I now know what I need to do… Everything is self service lol

I’m glad that I’ve canceled the car from the other store and took it from this one,
who said a smile wouldn’t make a different? thanks for your help …
I’m still having the car till this moment of writing this review, so I wish this will be my always car rental company here in the future

First and last time renting a car from Alamo,
I normally rent from Enterprise, But I wanted to give them a try because of the great rate and location.
I rented a car this past week on ⁹⁄₁₇ and returned it on 9/20,everything was fine up to that point.
During the drive to return the rent a car my child dropped my cell phone in between the seats and did not mention it until we got back home.
I called late that night no answer so I called first thing in the morning.
I told them exactly what happened and how important the phone was.
From the beginning they didn’t seem to care and made me feel like I was interrupting their day.
I have made multiple calls, my last call I spoke to Seth and he acted the same as the rest of the Alamo team and said that they don’t call unless they find the item.
Really!Is that how they treat their customers and how they communicate with us when we have a problem.
Why couldn’t they call the customer that rented the car after me and inform him of the lost phone and that he could drop off at any Alamo location and if needed I would pay for the phone to get shipped back to me .
But No, they said they could not get a hold of anybody after 4 days of the car being rented out.
We all leave info, so that is false information they are giving me.
I will never rent from Alamo and will inform my friends and family of the horrible customer service they have.

My family and I rent from Alamo on a regular basis (6 – 7 Times a month) Always have experienced nothing but EXCELLENT SERVICE! I have come to know many of the employees at Alamo and they have never let me down. This Alamo location should be the model for their company. I just would like to thank all the managers (Eric, Kevin, James and the rest of the managers), all of the counter staff, especially Hector Dorado, he goes above and beyond to help the costumers get what they need.
Thank you,
Ishkhanyan family

These 4 stars goes not to Alecia, but to the Alamo team and manager Eric Morris for rectifying this entire situation. After I got a notice under the comments to message Alamo, I emailed them this review on Unilocal.Lo’ and behold, the manager from Alamo Burbank called me up a couple days after to say he would refund the insurance charges and asked for my side of the story. He was very nice, seemed understanding, and cleared up any questions I had.
I didn’t think they had any quality of customer service after dealing with Alecia, but the company and manager really has proved me wrong and hope that the staff at the counter follow suit.
I will add an extra star and report back when I see the refund statement just in case this is too good to be true.
All in all, currently feeling surprised and satisfied. There ARE good ppl in the world after all (maybe…but not until I see the refund).

WELL WHERE DO WE START THEY REALLY SUCK —
* WE had to wait to talk to a counter person who
was on the phone and the only help available –Even do we had a online reservation
* Is a nightmare to get to the second floor where they are
–i the midle parking lot of the great «BURBANK AIRPORT «
Wish the website NOTED THAT that -???
* We could not rent a car, becouse they wanted a mayor CC
* –WHERE ON THESE DAM WEBSITE SAY SUCH a THING-​??? SO THESE IS HOW THEY SEE IT
* Payment Policy — Debit Cards
Debit/​check cards are considered to be any non-​credit card bearing the VISA, MasterCard or Discover Card logo. Any other non-​credit card without one of these logos is not accepted. Please review the following guidelines:
* I WILL NEVER EVER DO BUSINESS WITH THEM
AND I WILL TELL EVERYONE I KNOW
Terms and conditions
Discount applies to base rate only. 10% discount applies to participating locations. Taxes, other governmentally-​authorized or imposed surcharges (including GST), license and concession recoupment fees, airport and airport facility fees, fuel, additional driver fee, one-​way rental charge and optional items (such as CDW up to US $ 29.99 per day) are extra. Renter must meet standard age, driver and credit requirements. 24-​hour advance reservation required. May not be combined with other discounts. Availability is limited. Subject to change without notice. Blackout dates may apply. Void where prohibited.
Pay Now reservations cannot be modified, changed or canceled online, you must call 800 GO ALAMO. Changes to pick-​up and/​or return location will require a cancellation of the original reservation and rebooking of new reservation with current rates.
Alamo does not accept online-​only, virtual credit cards or any other type of «single-​use» card number security product or one-​time use credit card number that may be provided by credit card companies for online use.
Debit cards are not accepted for Pay Now. Your credit card will be charged upon Confirmation of this reservation, as this is a Pay Now booking. Method of Payment cannot be changed after Confirmation of this reservation.
Cancellation Fee — If the reservation is canceled more than 24 hours before the pick-​up time, a $ 5 cancellation fee will be assessed. If the reservation is canceled within 24 hours of the pick-​up time or is not picked up at all, a $ 10 no-​show fee will be assessed. Any optional insurance or CDW product selected at the time of reservation may be cancelled at the counter at the time of rental without incurring a cancellation fee.
Pay Now cannot be applied to an existing reservation. Pay now is not available on all special offers or rate plans. Reservation cannot exceed 30 days in length.

Kind of in the middle.
The lady at the desk was rude and threatening in a passive aggressive way about the CDW. Based on her threats, I filled out the damage card on the car very carefully before taking the car out. It was a nice car, a VW but was probably an older premium car that they had demoted to general use so there was a lot of dings.
Based on the Lady’s threats I suspect they make up for the low rates by charging for the same damage over and over so i would be very careful filling out the damage card and you might even take pictures.
Car was fine, rate was good, location was convenient.

I rented here again on 4÷10÷2015 and was met with a employee (a woman who was on duty at the counter on ⁴⁄₁₀ at 4:00 PM) who had a poor attitude.
I will take my business elsewhere because of this incident.

Had a very easy rental experience with Alamo at this location. Walked in and walked out within 5 mins. Asked a few questions, were answered and was given my rental agreement and walked to the 2^nd floor to pick the car under my category.
When I arrived at the counter there was another guy renting but at the kiosk that they have near the counter. Once he looked lost the same lady helping me just directed him to the 2^nd floor.
We both arrived and decided on our choices. He got the Hyundai Sonata and I took the Dodge Charger.
Once I turned on the black sleek Charger I noticed it only had 2000 miles on it. Baby was still new. Full tank of gas and I was ready to hit the road.
The vehicle ran beautiful, no problems what so ever. Returned the vehicle a few days later and I wanted to keep it all to myself, but the rental agreement said otherwise.
Try Alamo out, they have a nice check in and check out system that will make me want to come back and rent again.

I had no problems with renting a car from Alamo. You can walk to the car rental structure from the terminals. The checkin process was easy and I was told I could choose from any of the cars parked in the Economy section. It’s a good thing the attendant in the lot mentioned I could choose from Economy or Compact since they are the same price. The economy section had spillover minivans and SUVs from returns, but no cars. So I opted for a cute little Nissan Versa in compact. The car had a weird stale smell that I had to air out (not from smoking thankfully, but still not pleasant).
The return process was super easy. A guy scanned me in, gave me a receipt, and I was on my way.
If not for having an economy car as I reserved and the odd smell, they would’ve gotten that extra star, but overall a standard rental experience.