Enterprise Rent-A-Car

We fly JetSuiteX to Burbank airport, airline never let us know the terminal is .5 miles from the regular airport. Enterprise would not pick up up despite their ad We Pick You Up, stuck at terminal for 2 hours. Extremely poor customer service, literally left us stranded .5 miles away.

Nice people, car was clean and ran well. They were low on cars when we arrived so it was a 10 min wait for the rep to find a SUV. Easy pick-​up and drop-​off. The only minor hassle is the schlep from baggage claim to the rental car building.
(I was surprised by the recent, very negative reviews — maybe there is a bad customer rep working here?).

Super easy access from airport — no shuttles. Fast check in and out. Everyone was friendly and kind throughout the experience. To top it off, I left something in the car and everyone there went WAY out of their way to find it!

We came in LATE at night and our service was impeccable as always. We were upgraded for no extra charge to a mid size and drop off was seamless! No headaches, great service.

Have always had excellent customer service from all Enterprise locations, and the Burbank Airport site was no exception. Easy getting in and out, and the reps were excellent. They even helped me retrieve an item left behind in the car a rented.

I have flown in & out of Burbank multiple times and have always had great service at Enterprise. The agents are always fast and very helpful. I always get the car I ordered online and occasionally they will upgrade it for me or give me something sporty for no extra fee! Way cool!!!

They offered to give us a complimentary upgrade to a larger car, but when we asked for a compact size car, the size we rented, it wasn’t a problem. Fast service to book, pick-​up, and drop off. Everyone I encountered was friendly, helpful and efficient– especially the airport shuttle driver!

Fantastic, the absolute best of the best. Big shout out to ERIN and Kaley (spchk) for their above and beyond service! I fly into burbank once a month and these peeps are all on top of it. Thank you for your continuous world class service.

A great experience! I reserved the car I wanted online at an amazing price. The following day we went to the Burbank airport, went to the Enterprise location in the rental car area, and within 10 minutes we were driving away in a brand new Ford Fusion. Returning the car the following day was just as easy! I will not hesitate to rent from Enterprise again, and from the Burbank Airport specifically, when possible.

Boo!
1: I got charged way more than what was quoted on line
2: They didn’t give me the car insurance after asking them and I didn’t notice until I had already been on the road. When I called the company back this rude woman stated even if it was their mistake we would have to take the rental back… This is lame now I had to find another enterprise company and wasted another hour that I could have been doing what I needed to be doing not correcting Enterprise mistake of them not doing their job.
Customer service sucked!

Prices are fair unlimited mileage awesome… staff is fast and friendly gets me job done

Check-​in was fast but this location in particular gives no preference to loyalty members or even acknowledges a guests loyalty status upon check-​in as opposed to other rental car carriers of its class. Also, the Chevy Impala I received was lacking many of the accoutrements experienced in other Full-​Size vehicles and I was not offered another option upon identifying these failings.

I rented a full size SUV and then I realized that’s too big for me to drive comfortably so I wanted a Standard SUV. They had plenty (I mean LOTS!) of vehicles to choose from and not a lot of customers so they could have easily given me a Standard suv at the lower rate. They wouldn’t. Instead, they said they’d give me a Luxury-​Standard size-​SUV for the same price. They said the Luxury one would have GPS and Sirius radio so I said fine, I like Sirius and since I was going to the mountains, I figure, that way I have radio all the way through my trip. LIES!, the SUV didn’t have GPS or Sirius radio. So, I paid the full size price for a regular standard and they lied to me.
On the other hand, what I like about this location is that it’s practical (easy in and out) and they’re open long hours because they’re in the airport.

My friend rented an enterprise car for 1 month and after few days the car had wheel alignment problem. So, we went to bob hope airport hoping we could exchange the car for a new one, which was ok with them when I asked them over phone. But when I reached there (3:00pm on 5÷7÷16) the guy at enterprise kept asking us if we hit the car and no we didn’t hit the car. We had a premium car Chevy Impala. He was offering us a full size car. When we didn’t like his option he offered us compact car. We could clearly see that he had good cars even in full size but we weren’t offered any.
I am a loyal enterprise customer for over 3 years now, things like this really upset me. He could have politely said something instead of offering us a compact car when we already have a premium car. Thanks to him I have to drive back to LAX. Getting rid of this enterprise car for sure.

Once you actually find the damn place it’s terrific. The check-​in desk and car pickup area is SO difficult to find if you are driving in off the street, they routinely have to guide people in. We circled the tiny airport 3 times before we accidentally stumbled across it, it was maddening. However, if you are INSIDE the airport and walking to the desk it’s quite easy and obvious. Clearly they weren’t thinking about folks in the area coming to rent, it’s all aimed at people coming off flights, which makes sense but holy hell, lol.
The employees were terrific; professional, friendly, quick and had us out the door in a gorgeous, sparkling clean and seemingly brand new minivan incredibly quickly. If you are going to rent, it’s worth the trek (and trying to find them) because they have a HUGE fleet of cars, all of which look to be in excellent condition and well kept. I read so many horror stories about smaller local franchises (not enough cars to honor the reservation, cars in bad condition, etc) I was nervous because we were renting for a one-​way cross country move and not having a dependable car at the ready would have been a disaster. The moment we stumbled upon the location I felt relief because they have an incredible volume of vehicles, we were even told we could choose from about a dozen minivans which were sitting at the ready.
I should also point out that on the drop off in Chicago they were fantastic as well. Just seems to be a well run company, and while I do not rent often now I will make it a point to do it via Enterprise.

This was my first time using Enterprise to rent a vehicle and I must say, they were great. I rented the car for a week. The staff at the Burbank, CA airport location were very professional, pleasant and helpful. I choose to rent an economy vehicle and I got a nice Ford Focus. The car was like new and for an economy car it had a lot of nice amenities. It was a nice surprise and a good fit for what I needed. The car worked out great for me. Due some flight changes I had to return my rental to the LAX airport in Los Angeles, CA location instead of my intended Burbank site and they were very accommodating. Returning the car was just as easy and quick as getting it. I think the pricing was fair and I will likely rent from them again. If all Enterprise locations are like these two, then they have my business.

I travel alot and have tried other rental car places.
Always have issues. I love using Enterprise very professional and always very nice customer service.

Very smooth car rental procedure, this is my first time to rent a car and it is beyond my expectation. Came here and drove out my car in 10 minutes and the car return also took less than 10 minutes.
I really enjoy the experience here.

My experience with this specific Enterprise was great. I originally had reserved a VW but once I got there the car was not there (a tip for the future: you can lock in the price but you can not lock in a car). The girl who helped me was super nice, it was her birthday that day actually ¾/​16 and when she told me the VW was not there she immediately gave me few other options. I ended up getting a jeep which was better than I expected. Will definitely return to this place for my future road trips and will refer them to all my friends and family.

Great enterprise… very reasonable prices (54 bucks). I really liked the camry I rented. Great friendly service… and super convenient!