Hamilton Mill Car Wash And Auto Spa

Terrible service today February 20^th. A complete waste of money and time. I finished wiping the inside of my car since they didn’t wipe any of it. Basically I paid to have the outside wash and then they rearranged the inside to make it appear as though it was cleaned…

Took my 2015 Lexus IS 250 here for a wash & wax and they completely ruined my clear coat. Scratches all in it. I’ve gone to them many times in the past with good results, so I was completely thrown off when I noticed the damage. Jordan, the «manager» claimed that nothing that they have in the shop can do any damage like that. When I told him that I’ve gotten the wax package with them before in the past & had no issues, all he could tell me that somebody else obviously had to do the damage. They were the only car wash that I trusted waxing my car and for them to dismiss me so blatantly shows lack of care for their customers.
**When I went to a body shop for an explanation on how the damage could’ve been done, I was told that it either could be from the following:
1. Brushes inside of the car wash tunnel being filthy enough to cause damage.
2. The equipment that they use to apply the wax having debris on it.
I already know of one other person who has the same damage on their vehicle from this place… Learn from our mistake. Don’t waste your time dealing with high school students applying wax and playing manager.

Horrible car wash for $ 30. They try to upsell hard. The two guys working my car was so slow to the point where 3 big trucks and suvs who went through way after my car done least 10 minutes before mine. They did not vacuum or wipe the cargo area of my suv, dirt still all around my licence plate, they did not put my side mirror back down or wipe it off. I got in the car and there was the oily crap they use to wipe the interior dash all over everything from the mirror to all the windows. I took it home and spent 1 hour going over and wiping down everything they missed or messed up. I will not be returning to have those slow teenagers who has no idea what integrity is touch my car again.

Poor customer service. Poor attention to detail. At first I attributed it to the individual employee. Now I attribute to the leadership team. It appears the leadership capitalize on the lack of competiton. I based this on my last 3 visits, my wife last 2 visits and conversations with 2 of my neighbors.

Great place. Does all our cars. Nice staff. Never any problems. I am allowed to inspect and any issues are addressed before I leave.

I used to come here from time to time when I felt lazy to wash my car myself. However, I’m a bit disappointed in my recent visit. The gentleman at the front desk wasn’t as friendly and nice as the lady from my previous visit. And I got the exterior wash and dry, but noticed there were still a lott of dead bugs and dirt on the front bumper that didn’t get cleaned.
But I guess thats expected from drive thru car washes. I just feel like my money went to waste. Don’t think I’ll be returning any time soon.

They did a terrible job. Still sand on all the floor mats, dirt in door jambs. For $ 49? They would not refund my money, told me i «got the package you paid for, door jambs not included.» Not worth it!

They don’t do a good job. Took both cars — both cars needed to be re-​vaccum and swipe down. Don’t waste your money.