TCC, Verizon Premium Wireless Retailer

Went to TCC/​Verizon store on May 16^th to reactivate my cell phone. I told the salesman (Drew) that I wanted to reactivate my current phone at which time he said I could upgrade and they had a $ 300 promotion if I did. I then stated that I need to check with the «Win Back Department» to ensure that I did not have a balance as I had previously spoken with them in April. He and I contacted the «Win Back Department» after numerous transfers/​reps I was told I was in the clear to upgrade and I needed to pay $ 74 after that there was no balance due. I then agreed to upgrade and trade in my existing phone, of which I understood I would receive a $ 100 account credit for. We completed the transaction and I left the store. Fast forward to 11÷3÷2015; I have had to make numerous calls to the store since leaving there, as they created a duplicate account and I was receiving bills for two accounts (finally cleared this up on my own in October 2015 after exhaustive call/​conversations with Verizon/​store), the credit for the $ 200 that was promised for coming back over to Verizon finally posted and I still have not received the $ 100 credit for the trade in. According to Verizon corporate this promo was offered by the store, but was not available at the time. I have spoken with various agents in the store and at Verizon corporate and keep getting told that this is being «sent up the chain for review» or «we are submitting the forms» and nothing happens. I have tried to reach the «Regional Manager“named Josh Hicks, whom I am told is in charge of these things and have yet to hear back from him. I did speak with him the early part of October when I wold him I still had a duplicate account and I had not received the $ 100 credit – his reply, we have done what we needed to do there is nothing more I will do at this point. He could not provide proof that the credit was applied and directed my to Verizon who directed me back to the store. I have been misdirected by both and I as the customer are caught in the middle. No resolve… very disappointing. #verizon

Incredibly slow service, make sure you have an hour to waste if you intend to visit this store. They are understaffed and inattentive. I stood in line for over an hour last week when all I needed was a sales associate to unlock a display so I could purchase a new charger (all of their displays are locked). I will be going to target or best buy from now on.

I went to this location 30 days ago and switched my plan. I was apprehensive to switch but I was assured several times that if I did I would be eligible for an early upgrade in 30 days. I asked several times and was assured several times. I agreed to switch the plan and marked down May 8^th in my calendar to return to the store and switch in my phone.
Well…
I went into the store today and asked to speak with the employee who had assisted me at my last visit. I saw her get up and walk into the break room. I didn’t think much of it and proceeded to explain my situation to the other staff member. He explained that I was not eligible for an upgrade. I politely asked again to speak with the other employee who had assisted me before, assuming she would remember or at the very least acknowledge what she had originally assured me of. I was wrong. She avoided eye contact and pretty much told me she didn’t know what I was talking about.
I inquired as to how I could upgrade my phone, offering to pay whatever fee necessary to which the other employee suggested I ask my friends on Facebook if they are selling a used phone.
Horrible experience. I highly suggest you go to an actual Verizon store even though the wait is long. At least the employees there are up front and honest with you.

My daughter is a student up in Buffalo I am downstate (7 hours away). She broke her leg and of course in the process broke her phone. I told her to go to a Verizon store and purchase a new one (mistake number 1). I spoke to Shanna in the store and another gentlemen in the store and told them THE ONLY THING MY DAUGHTER NEEDS IS A PHONE — DO NOT TOUCH MY PLAN. Response «No problem». My daughter (college student who does not have a clue on this process) picked out a phone gave them the credit card and walked out with a new phone. Two weeks later comes home with the receipt where they FRAUDULENTLY signed her up for a 2 year plan. She thought she was signing for the credit card receipt. Now who would give up a great unlimited plan like I have for the crappy plan they signed her up for — really? My advice to all you Buffalo consumers DO NOT LET ANYONE ON YOUR PLAN GO TO THE STORE WITHOUT YOU!!! Mr. Hicks was useless in rectifying this situation in his OWN store obviously he allows this practice to happen in his store. I guess anything for a commission even if its to defraud the customer. I reported them to Verizon and finally having this rectified through them since Verizon was unable to reach anyone in the store to mediate this situation. So parents beware in sending your kids to this store to have anything done and read ALL FINE PRINT and get everything in writing! NEVER AGAIN!!! SHAME ON YOU TCC!

I have a couple of work deadlines to meet today, but hey. What’s the point of working remotely if you can’t sneak in a Unilocal post or two?
After several months of internal debate, I (reluctantly) decided to commit to buying two local phone plans. My decision to go with Verizon, however, took no time at all. Here’s why:
I was greeted; well-​informed of the company’s products that fit my needs — and not those of Verizon’s profit goals; objectively referred to two nearby stores for phones that had previously run out of stock at this location (additional proof of this store’s performance?); and, while I sat in a cushioned high chair, I was quickly hooked-​up with phone plan activation by a committed and seasoned sales associate whose focus was to make a sale but using only the right blend of professionalism, product knowledge (including snippets from the timeline of Verizon’s competitors), small talk, and charisma.
Negatives? The high chairs at the counter don’t swivel.
Anyway, thank you, Chuck. You made my re-​entry into world of local mobile device use a painless pleasure (That’s right, readers, I think pain can/​should feel good once in a while.).