T-Mobile

We came here with a broken phone. They don’t open ONE MINUTE early, it was raining and there was a line forming outside the door. 3 stars for that and the fact it took two visits on two different days to get it resolved.
But, once inside, the staff was super nice, they did really try to help, it just took a long time and was not in the end totally successful. But the store is clean, the employees are nice and patient, parking is easy.

I had a very good experience at this store.
My mom needed a new phone. I found the rep I talked to to be earnest and helpful. He went above and beyond selling us a phone by looking up my mom’s account and pointing out a couple charges that she could probably avoid. Hey, it was only $ 4 a month savings, but that’s the kind of service I’d never expect from a big corporation.
Other than that, he gave us some VERY useful advice on phones and took some extra time to address a list of questions I had about iPhone and the like.
If you’re going, look for the tall bald guy. I can’t speak for the other reps, but he really impressed me.

The mobile has died yet again. I try my various chargers in vain and the battery light gets lower and lower and beeps loudly in annoyance at my inability to recharge.
Thursday morning. On way to work… stop at TM. Perhaps I can get a new battery for my circa 2008 Motarola pink phone thingie? Oh god no, my phone is ANCIENT, why would you get a replacement battery? Am I insane? They don’t make batteries for phones that effing old. It’s probably my charger. Oh, huh, it’s charging my Blackberry so that’s not it.
Turns out that what I want to do is buy a pre-​paid mobile phone at Target, replace the SIM card with my T-​Mobile SIM card and use that phone for the next 4 – 6 weeks til I qualify for a «free phone» from the T-​Morons. Turns out that this is way to complicated for my baby lizard brain and what I buy doesn’t have a SIM card.
Friday nite. Back at the T-​Moron store. This is now cutting into my Happy Hour. Lucky ME! I get the same T-​Moron as yesterday so I don’t have to tell him what a effing idiot he is… he can just tell by the look on my face. I am just going to buy a new mobile, exorbitant prices be damned. Mr. T helpfully points out that a mobile w/​QWERTY can’t be had for less than $ 100 bucks. My head explodes. You sent me to Target yesterday to buy a piece of shit phone, wasted untold hours of my time to «save» me from buying a phone for $ 140? Sell me the PHONE already. I know, I should have bought the phone yesterday but it honestly did not register that I was dealing with the monkey brain trust. I know, I shoulda just bought an iPhone.
Thanks, T-​Moron.
Your pal,
Kelly S.