Carolina Furniture

I have been dealing with the regional manager and they are currently resolving the issues we had. Steps are being made and progression has happened. Although my prior experience with unreasonably careless employees, the fact remains that talking to the right people makes a situation progress for the positive. Thank you to that person. I’m looking forward to a conclusion in the very near future.

If I could give less than 1, star I would. I have NEVER been treated so badly in my life. After waiting 9 weeks for a chair which was only supposed to take 6 weeks I received the wrong chair. When I went back to the store I was screamed at by Lawrence the manager. he told me go ahead go on Unilocal my name is Lawrence make sure you use it. I have worked in retail for many years and never treated a customer like that and if I did I would have been fired so fast

I wish I could give this place 0 stars. What AWFUL service– this was my first time ordering from here and will most definitely be my last. If you enjoy people who lie directly to your face and do not give one care in the world about customer service, this is your place. I placed an order for a mattress weeks ago. My card was charged, and I was told I would have my mattress in 7 – 14 business days. I come to find out the order for my mattress was not even placed until almost 8 days after I ordered it because the lazy salesmen did not remember or did not feel like ordering it. I would call multiple times a day and the rude lady that would pick up everytime told me someone would «call me back.» I never once got a call back. They don’t tell you anything. Everytime I call and demand to talk to someone, they make up a day that I will get my delivery. So every other time I am getting a later date. I wish I NEVER ordered from this place. What a nightmare.

Amherst Store… Picked out 3 pcs of furniture 2-​chairs, 1-​loveseat. Left deposit and was told told 3 weeks delivery. By a salesman named GORDON. It was a time that they were giving 19% off and GORDON also said he was giving us a $ 40 delivery not $ 80. He wrote up the order and brought it to me to sign. The first thing I noticed was a sofa was ordered not a love seat. I brought it up to GORDON and he said it makes no difference because it’s all in the order number. I said fine. Then I saw that del. charge was $ 80, not the $ 40 that GORDON spoke of. I brought this to GORDON’S Attention and he said he has to show it that way but don’t worry it’s in there. Next I asked him where does it show where the 19% is taken off, again he said OOOOHHH, believe me it’s in there. The order was placed my mistake for just not walking away. We are into the 4^th week no call no furniture. Call GORDON he says the «factory» is behind 1week on their orders and it should be next week. Week 5 we called the factory and spoke with production the man, name was Bill. When I asked about the week behind he said our production was not a week behind. And when I gave him our order number he said your furniture has been sitting here ready for Carolina to pick it up. You see Carolina does their own pick up. So called back to Carolina Amherst store and spoke to the manager (Joe). Said he would look into it and get back to me. Well the get back call never came. So I went into the Amherst Store to talk with Joe. When I told him about talking to the factory him seemed very surprised. I told him our furniture has been sitting, waiting to be picked up. I brought the bill of sale with me. I pointed out that GORDON had written sofa not love seat but told me not to worry that it’s all in the order number. He said that the order number is for a SOFA!!! When he looked at the Bill of sale and called the factory himself we found out the entire order was wrong. If you would like the furniture, go to the Amherst store and ask to see the England furniture that recently arrived because they had to eat the sale. I will never purchase another thing from any Carolina Furniture Store. Lies, Lies, Lies. Eventually things were made right. Week 9 furniture arrived. When I answered the door the man said «I have a couple of chairs for you. I said and a love seat too. He replied no just chairs. I could not believe it! After a few phone calls the love seat was located in PA. A delivery was set up a the love seat was delivered.

Where to begin? In July bought sofa, love seat, matching chair in contrasting material, coffee table and dresser. Told delivery would be 8 weeks. Called store after 9 weeks, it was there but nobody had called me. Day after placing the order was called back to change the chair material because the grade of material picked out (with the salespersons assistance) was just used for throw pillows, not furniture, as it would stretch. Shouldn’t the salesperson have known this? Changed the material but apparently the salesperson did not change the order for the throw pillows because when furniture was finally delivered the throw pillows were the original pattern choice not the new pattern. Now waiting another 8 weeks for the throw pillows. Again, the salesperson should be responsible for following through with all changes.
Table was delivered to the warehouse damaged, was told a new one would be ordered and shipped to me the following week. Two weeks later called for a status, now was told they weren’t ordering a new table for me but were repairing the damaged one and it would be delivered the following week. Explained I bought a new table, would like to get a new table, but was told that when it was delivered if I wasn’t happy with the repairs they would order a new table. Following week a table was delivered, but it was the wrong table (and also had scratches on it). Now waiting for a call back to straighten this mess out. Would love to cancel the whole thing but fine print says «all purchases final.» Two and a half months after placing order still dealing with all this.
Also, the salesperson said she would come out to the house to help with arranging furniture because she was an interior decorator and this service was included in the purchase. Great! However, she never showed and when I called the store was told she no longer worked there. Very frustrated and disappointed with this whole experience. Still looking for a couple more pieces of furniture for our new home, but it will not be at Carolina Furniture.

Would give a half star review if I could. I placed a special order in March, it’s not mid-​June and still no curio. They took half the money when I placed the order and assured me they would track my order and keep me informed. Except they never called, at all. I called three times at the end of May, past the 4 – 8 week delivery window. No call back. I called their customer service rep who checked on the order and was very nice. She told me what the ship date was and that I should expect my delivery on the 13^th and again no call no cabinet. Frustrated I called the store again and left a message for my sales person. She called back and said it shipped on the 6^th but she had no idea where it was. It’s on a truck, could even be in our warehouse but I can’t find out. Hmmm. So two days later I call AGAIN and speak to another person named Lisa who said I would just have to wait could be 10 – 12 weeks could be coming from China! I ordered from a US company because I won’t purchase Chinese junk. I asked if I could cancel my order but was told no I can’t it’s in my paperwork, well so is my delivery date. Then apparently she took the time to actually look up my order and guess what it’s there! Just arrived that minute she said. Sure I believe her. So she transferred me to the dept to arrange delivery, got another voicemail. The delivery schedules is
Off on Wednesdays. Surprise! I call back and was told, yes I know she is off on Wednesday. Seriously it’s just a cabinet and I liked it when I ordered it. Why does it have to be so hard? I hope they don’t treat
All their customers like me. Still waiting for a call, a letter or maybe even my cabinet. She also told me their voicemail was broken for a whole so it’s not their fault they don’t call people back.

Loved the selection and prices! Everyone was so helpful. Going to go back and order a bed and mattress. Great deals forms family owned local business who go out of their way to accommodate. Every style imaginable!

One of my biggest pet peeve’s is when sales people hover while I’m shopping. The sales person who met us while we were looking, hovered the entire time we were there. Luckily, my mom was with me and had the lady follow her around instead of me. If I had been there alone and the lady hadn’t left my side, I would have said something to her or left. Instead, I just broke away on my own and continued my chair search alone. I did find a chair that might be acceptable but there was no way I was going to buy it then. This lady wouldn’t back off. I’m not going to give that my commission. No way.
I may go back… I still feel like this location is sketchy as is the operation. It’s the same as FWS was when it was here. After our dreadful experience with that company, I’m not going to jump at doing business with these turkeys. I assume it’s the same stock (maybe same people?) just under a different name now.
Sketch City. I don’t get a good vibe here.

Sheridan Dr location. Bought a bed and decided to pick it up to save the $ 80 delivery charge. Waited 10 weeks before I called them and they said «oh yeah it’s here». Got it home and the headboard was inferior quality. Called service and Dennis showed up. Great guy. I suggested swapping headboards with floor model to save time. Dennis agreed and said «go take a look at the store before we bring it out». I did. Trip #2. The sales people are pleasant, but cannot operate the 1981 Unix Commodore64 computer system so they wrote a handwritten note for service to bring out the headboard. 7 days pass. I call, get passed to service, voice mail. 2 more days. I call. Sales rep says «we can’t deliver the replacement for nothing, you’d have to pay the $ 80». I asked to speak to Mike, the manger. He can’t talk but will call me back. He did, still sticking to his $ 80. I object and he hangs up, what a friggin twerp! Infuriated, I drive to the store, trip #3. Mike can see me coming and takes a defensive posture. Mike tells me he’s doing me a favor by allowing me to swap the headboard. Hey Mike, I know you got picked on a lot growing up. That dent in your head, which should hold brains and has moss growing on it, well, that can be tough, but your lack of personality doesn’t bode well for your retail future. I can see the bankruptcy coming for this outfit. They will soon be tossed into the garbage pile of poorly run business, just like most of their furniture.

I dont remember what this place used to be but it seemed to change to Carolina Furniture almost overnight. I went in to take a look at home desks. I was quite unempressed with the overall experiance. As I was walking up to the store I noticed an employee was smoking insde the front door. Not quite in the store but that «area» between the exterior door and the inside door. When she noticed me I got a weird look as she proceeded to walk outside to finish her cigarette. Excuse me! Im sorry you have to now follow the law since I am here…
Upon walking upstairs to the furniture gallery, which was odd but ok I felt like a vultures pray. I quickly dashed to the opposite side of the store from the sales people however within seconds they got me. I then experianced the true definition of a pushy sales person. They really didnt want to accept the fact I said I was simply in to browse all furniture looking for nothing inparticular. The woman then actually followed at a close distance behind me WTH!!! Leave me alone if i want help i will come find you.
Unimpressed by the desk selection (which was a total of three desks) I left. Couldnt leave quick enough and see if they continue the same practice they did for my experiance they wont last.