Women’s Health First

I made an appointment 3 weeks prior to the day I showed up for my appointment. The location is 4 minutes from my home. When I arrived the surly receptionist snapped at me that I had made a mistake. The Dr. was at a location 20 miles from my home. I explained to her that I wasn’t even aware that there was another location and that for at least 15 years I’d been coming to this location. She got me the first appointment for the next morning, but she still had a major attitude, very poor customer service. The first rule of customer service, you should empathize with the disgruntled customer, and then most people will change their posture from defensive to understanding. Don’t cop an attitude. Then the next day I show up bright and early on my only day in weeks that I could have slept, and they tell me they no longer take my insurance. I will say at least this receptionist was nice, but at this point I was done!

Myself and my daughters see Dr. Del A Cruz at this location. Let me just say the only way you get your test results is to keep calling. Unfortunately due to insurance our options are limited. I’m sure that is why most people are there

I got a mirena IUD put in — I was nervous and heard a lot of scary things from friends who had them placed — I came in, had a short wait time, and it was a shorter appt then getting an exam. No pain, no complications, no regrets! Thanks, Dr. McCormick! My lady parts are pleased!

Absolutley not! Stay away they told me everything was okey and i was having a lot of pelvic pain after multiple ultrasounds they found nothing!!! I went to different doctor and he performed same ultrasound and clearly I had PCOS! All they want is to take your money and do the unnecessary surgeries!

The office is not pretty. The staff is not friendly. I waited 45 mins before someone told me that my appointment was double booked. Plus I had to make the appt 4 weeks out. Dr Szela was late and then he was fast in the room. He was rough when he did the pap smear and exam. I went home with my vagina burning. Then when he was done he left the room without asking me if I had any questions. I waited 45 mins but the doctor was in the room for no more than 10 mins.
Also did not send over my prescription like he said he would. So I showed up to the pharmacy with my d&&& in my hand. Thx

Let me start by saying my 5 star is overall after going to each location. My experience was great! I receive my first IUD paraguard with Dehal{thiner Dehal} she’s amazing! Very caring, listen and talk to patient. After 7 years I had my IUD remove by her again and decided to conceive. I became pregnant immediately afterwards and decided to chose a different OB. June 13′ at 22 weeks I delivered my daughter at home and she passed away within two hrs. In November 13′ I decided to get IUD and not conceive a baby at moment. During my visit with Dehal she explain it would be best to wait for my period. I receive blood work, usually exam. A few days later she called and told me I was pregnant. SHOCKED– due to having a premature birth I was followed and monitor closely. At 16 weeks I received 17P shots, cervix length was checked via U/​S etc. I delivered my daughter at 36 weeks and 3 days via csection my first. Dr. Szela was AMAZING and answered all my question. He bought my daughter around for me to look at as soon as she was out. The entire staff was fabulous! I meet all the Dr and PH and can’t think of one I honestly did not like. Each one is different and spent time with me as I voiced any concerns. I often visited the Hoffman Estates location and reception was nice, easy to talk to. I would recommend their practice to anyone.

Horrifying and traumatizing experience. We went in for our 12 week pregnancy appointment and a tech did the ultrasound. PA came into the room and told us that unfortunately, our baby had stopped growing and was actually getting smaller. It was our first stomach ultrasound (previous ones had been done internally) so my husband and I asked for an internal ultrasound to see if that confirmed the same results. The PA went to talk to the ultrasound tech, all while we are hysterical about the baby and expecting a miscarriage. PA and ultrasound tech come back in and say there’s been a mistake. Tech did the ultrasound incorrectly and PA didn’t even bother to double check the results before telling us bad news. Our baby is completely fine. I have made an appointment with a different OB at a different medical center because I will NEVER go back to this place. As a couple who conceived from an IVF frozen embryo transfer and who has had a previous miscarriage, our experience here was nothing short of traumatic.

If I could give zero stars I would. This practice has been nothing but rude and inconsiderate. I began seeing Dr. Eisenberg for routine visits when we discovered I had some fertility issues.
Every single appointment I made I was never seen by the doctor until two hours past my appointment time. No apology from the staff, no thanks for waiting… just the expectation that I had nothing else to do with my day.
When I finally did see the doctor he acted like he had never read my chart or had any clue why I was coming in. His bedside manner as most people have already posted about is horrible. They had recently switched to computer charts which further dumbfounded him. The man is awful at his job.
Because of these issues and because I had no trust in this practice or it’s doctors I began to see a fertility specialist. It has now been nine months since my visits at women’s health first. Apparently there are two outstanding bills that need to be paid. I never received one invoice from them nor a phone call. Yesterday I received a phone call from a collection agency regarding the unpaid balance! When I called to ask what this was about and why I never got a bill I was told I did get bills and now they were going to charge me a financing fee because of the unpaid balance. If you never send me a bill how should I know I owe you anything !!!
The billing woman proceeded to tell me that I can’t come back as a patient until my bill was paid. I laughed in her face and told her that sounded lovely as I would prefer never to have to deal with this poor excuse for a doctors office ever again.

My experience in Schaumburg was good. This review is for Dr. Eisenberg. After moving to Deerfield I started going to Buffalo Grove. I have seen Dr. Eisenberg twice. I have never had a physician speak to me in such a condescending way. I am dealing with a health issue which to me is very much a concern. I am an intelligent, educated woman but I must have appeared stupid to him. His answers were simplistic, uninformative and delivered with just the right air of smugness to have me leave the office nauseous and very irritated. Not at all the qualities I look for in a care giver. I don’t know if doctors like him realize that patients like me have choices. I will not be going back. I had to google my health issue for straight answers.

I agree with Valerie’s entire review. Test results took several weeks and several phone calls. One of the physician’s assistants is VERY rude (I think her name was Penny), Dr did not seem concerned with behavior of staff. I felt disrespected and disregarded. This is a business not a heath care service.

I wish that I had chosen to go somewhere else. This is my first pregnancy, and for my first few visits, my experience at the Buffalo Grove office was unremarkable. Not great, not terrible, but that’s because I had no issues or real questions and everything was going smoothly. Then, around 7 months, I decided to heed the advice in all of the books about pregnancy and draft some questions for the doctor, as well as a birth plan. After all, this office gave me a free book at my first prenatal visit, and this was all recommended in the book. I guess Dr. Szela did not read the book. As I proceeded down my list of questions, his reactions transitions from bemused to annoyed to arrogant to condescending. I had been reading about stretching, birthing balls, and the like, and when I brought that up he told me that all that stuff was considered «voo-​doo.» That’s actually the word he used. Then, when I asked about doing things like walking to encourage the baby to get into position, he very snidely cut me off to tell me that «The baby’s not just going to fall out.» Well, no duh. So rude. Then, when I opened the book — the book that his practice gives all pregnant patients — to the page about birth plans, he interrupted me a second time to tell me that birth plans were «so eighties.» Um. .. then why are you providing me with such outdated information? Incidentally, I attended the childbirth classes at Northwest Community Hospital, and when I asked my instructor there about the relevance of birth plans, she said they are still common and still encouraged. After that appt., I made sure to never see Dr. Szela again.
My next general complaint is about the wait times. I am so sick of going there, arriving on time, waiting to get back to a room, then, in the room, being told to undress from the waist down and sit on the exam table, and sitting there for 30 – 45 minutes. Every. Time. It does not help that it is REALLY HOT in the rooms. And so, sitting on the vinyl exam table, on top of that paper lining, without pants on. .. I always sweat through the paper. It is gross. I would be much more comfortable waiting with my pants on. Better yet, waiting in the waiting room. Even better — I would love to see my doctor closer to my scheduled appointment time. I mean, they don’t seem that busy. There’s never been more that a couple people in the waiting room. .. but maybe that’s because everyone is sweating their a** off waiting in the exam room?
Next, on one occasion, I needed to call them outside of their regular office hours, around 6:30am. I don’t need to go into detail, but something really weird happened, and it was scary. So I called, and was told by the person who answered the phone that they would page a doctor and call me back within a half hour, but that if they did not return my call within that time frame, then I should call back. They did not call. I called back. This time, I was told that they’d page the doc again, and call me back within 10 minutes. Again, if I didn’t get a call back, then I was supposed to call them back. They didn’t call again. So I called once more, but by this time, their office was open. So I made an appointment. I could only get into the Schaumburg location, and the wait time wasn’t any better. I waited over an hour. I just don’t get this place. They really really suck.

I have to agree with the other reviews:
Unfriendly, staff is actually rude (!!!), doctor Eisneberg was not pleasant nor made me feel comfortable during the visit.
Agreeing with others, I had to wait 55 minutes to see the doctor and on top of that they messed up my billing.
I will never go back. Whoever runs these clinics needs reevaluate their business model — terrible overall experience and I will make sure that none of my friends ever go there.

So far, I am none too impressed of pleased with Women’s Health First. Unfortunately, I had to change OB/GYN’s recently, because my insurance changed from a PPO to an HMO. I loved my old OB/​GYN and legit cried a little when I found out I had to find a new one.
After doing a lot of research through the BCBS website, I decided on Dr. Kleinklaus-​Lee, who has an office near my home. My former doctor was so busy it was required to make an appointment several (at least 2) months in advance, so in August (my annual appointment is in October) I called to make an appointment with Dr. Kleinklaus-​Lee, and the office staff basically laughed at me for trying to make an appointment so far in advance. Red flag #1. They told me to call back at the beginning of October.
So, I called back. I was easily scheduled for the end of October, no problem.
Mid-​October I received a call stating that my appointment would have to be rescheduled, because the office was switching to electronic records and would be having training the day of my original appointment. At that time, the only appointments they had left were pretty much immediately or a month from then (end of November.) I had to opt for the end of the November, as I was, erm, not fit to be seen by the doctor (let’s just say it was evident that I was not pregnant) immediately. The woman who called to reschedule was apologetic, and assured me I would not be rescheduled again. Red flag #2
Mid-​November, I receive another phone call, stating that I once again had to be rescheduled, as the doctor would not be in the office on the date of my appointment. At this point, I flipped out on the person who called. 1) I was a brand new patient who had yet to be seen and this was my second rescheduling. Red flag #3. This woman was less apologetic (probably partially in part due to the fact that I was yelling at her.) but she got me scheduled.
My appointment was on November 28^th. I pre-​printed all of the pre-​appointment paperwork, filled it out, brought it with me, and arrived early. The office staff was, lack-​luster. The main receptionist spent more time gabbing with (assumingly) a coworker in another part of the office (over the phone — and what’s worse, is they were talking about a 3^rd co-​worker.) She wasn’t smiley or friendly, and didn’t really put me at ease. She insisted I re-​complete the paperwork, since it had to be «scanned in.» She also asked for my co-​pay, even though, as a wellness visit, there is no co-​pay. When I told her no, she said «oh, I’ll just code it that way.» Which means they’re haggling people who don’t know the difference out of $ 20 each visit. Red flag #4.
I had to give a urine sample. The bathroom was small and cramped, but there was one of those little window-​box do-​hickies to put the sample in when you’re finished. Problem? When I opened it to put my sample in, there were FOUR OTHER SAMPLES SITTING THERE. GROSS. Red Flag #5.
I was taken back by a nurse at exactly my appointment time. She asked if I knew my height and weight or if I wanted to check it on the scale. Isn’t that YOUR job? She took my blood pressure, and didn’t ask any other questions. She didn’t even have a chart with her. She then left me to get undressed and wait for the doctor. (My last doctor met all first time patients CLOTHED first. I guess that’s uncommon.)
The doctor came in, wrote my prescription first, asked about my history and then half-​lectured me about being late for my Pap. I explained my frustration with the staff in rescheduling to which she said «oh, I’m surprised you still came.» The appointment was quick, I had to ask for BC samples (is this common? My old doc used to give me 3 months at every annual appointment.) and she told me that my results would be available in 1 week (if something was abnormal, I’d get a call from her or a Nurse Practitioner, otherwise, they’d be available through the automated call system or website.)
It’s been over a week, and still no results. I called, and the woman who answered said Pap results can take up to 2 weeks. (at my old doc, they were available within days, the last time, 2 days to be exact.) I told her the doctor told me one week. Red Flag #6.
So, I’m still waiting on my lab work, and the office staff clearly hates their jobs. If everything comes back normal, I’m looking for a new OB/​GYN again, because I have a year to find one.

I went here for the first time today. I live in the city, but work in the suburbs, so I was trying to cram an annual appointment during my lunch break. I arrived at 950am for my 1015 appointment. After finishing all the paper work by 1005, I waited patiently. The receptionist was not very friendly, and was quite rude to the rest of the staff. At 1025, I asked if I was going to be seen soon because I am kind of in a hurry, she said sure.
I didn’t get into a room until 1035, the PA didn’t come in until 1050. At this point, I have already been here an hour and have yet to be examined! I do not understand why they make the appointments so close, knowing that people will most likely have questions, so to allow themselves more time.
The PA was pleasant, but nothing to rave about. I think I will continue searching for another OB/​GYN.

HORRIBLE SERVICE. This practice is terrible. They are always running late. I routinely wait 30 – 45 minutes past my scheduled appointment time before I’m even taken back to a room. Then there is another 15 – 20 minute wait. The main waiting room/​lobby is dirty and unpleasant. The rude and sloppy office staff has managed to lose my medical records at one point and recently, after taking TWO copies of my insurance cards in less than a month, they managed to bill the wrong insurance company. They initially blamed me and expected me to clean up the billing mess. Only after I had them pull my (new, because they lost the old one) chart and showed them I gave the right info did they agree to handle it. It took several months to resolve.
The male doctors are rude and Dr. Eisenberg in particular has a horrible bedside manner. If you are forced to go to this practice because of insurance coverage, only see the female doctors. This practice is so bad I’m considering paying out of pocket to go elsewhere, even though my insurance company covers my visits to this office at nearly 100%. That’s how bad they are at Women’s Healthfirst.

I have been to all 3 of their locations. This location doesn’t have a review yet so I will write specifics for this location as well the other locations. This is a long review. You have been warned.
I have been to all 3 of their locations for 2 pregnancies.
Main things to keep in mind about Women’s Health First.
— You will not always see the same doctor or PA unless you request to see the same doctor or PA.
— You may have to go to another location, even if you do not request to see the same doctor, depending on what you need to be examined for.
— The parking at Hoffman Estates isn’t the best and the Buffalo Grove parking situation is also a little bit strange.
2008 experience:
I was referred there by a clinic because I was considered high risk, but had Medicaid, so I was limited to what types of specialists would accept this insurance.
I spent most of my time at the Schaumburg location. I received excellent prenatal care and was treated well by the physicians and physician assistants. The ultrasound technician at this location was also very good.
I saw a physician assistant most of the 2008 pregnancy until the end when I saw a physician. Both medical professionals were extremely attentive, though not overly friendly.
The doctor that oversaw my case towards the end was not on call when I delivered so a physician at the practice that I had never met oversaw the delivery. He didn’t have the best bedside manner, but was extremely decisive and helpful during a somewhat high risk delivery for me. That is all I could ask for.
2012 experience:
I had a surprise pregnancy, but had spotting before I was even 4 weeks along. I called them and they scheduled me for an ultrasound and exam the following day.
Most of my time was spent at the Buffalo Grove location this pregnancy.
For my first visit, I went to the Hoffman Estates location. They saw me the day after I called about the spotting. The ultrasound technician was efficient, but not the most polite. The physician assistant I saw was great. She was reassuring, but also realistic about what may be going on.
My second appointment, I was at the Schaumburg location where I saw their only DO. She was very nice, but didn’t inform me that my progesterone level was very low, though she did tell me my hCG level. I felt a little bit confused when I left the office.
I started miscarrying later that day. I called to ask what I should do and they gave me instructions over the phone. I did not have to go to the hospital.
The other 5 or 6 appointments were at the Buffalo Grove location. I saw both physician assistants and doctors. Everyone was very efficient, honest, and helpful. I cannot complain about the care I received. I was seen on time most of the time.
The office is clean, but the bathroom is really small. Leave your coat and purse somewhere else because there is nowhere to put these things in the bathroom at this location.
They now have a lab system that calls you when you have results in so you don’t have to call the office. You can call this confidential number that has information about your lab results and is available 24 hours a day.
I have never had prenatal care that was not in a clinic or somewhere that didn’t accepted Medicaid so I cannot offer a comparison, but I feel that I was treated as any other patient with regular insurance and that overall, the experience was good and the doctors/​PAs are knowledgeable.

Rude and felt rushed. The worst is the ultrasound tech, talk about mean!