Premier Chevrolet of Buena Park

Sang Cho was very nice, hospitable and accomodating. Glad he helped us. When things got a little lost in translation and a misunderstanding occurred, he hung in there, compromised for us and made it right. As a result we feel good about our new car, the deal we got, and the overall experience.

Seriously … who comes up with this pathetic flyer. Im the third one to get this 1:100 000 chance of winning notice. The usual bait and switch junk mail kings.
Staying away from these guys that can waste your time and gas.

Our experience at Premier Chevrolet of Buena Park was as good as we could have asked for. The staff were all great, very helpful and efficient. The selection on the lot was exceptional and we were able to find exactly what we wanted at a very competitive price. Ryan S. and RC were the specific individuals who helped us and I have nothing but positive things to say about them. Ryan was very patient with us as we looked around, and he was easy to talk to and very knowledgeable about not just the vehicles themselves but the available rebates and discounts as well. RC in finance was equally personable and I’ve never experienced such a quick and seamless finance process. I felt the dealership was genuinely interested in making sure we walked away happy and that’s exactly what happened.

I received in the mail today the «Money Carlo» game card. Apparently, matching three 7’s is a very common trick with this type of advertising… So if you receive this in the mail, don’t waste your time. There’s no $ 5,000 cash prize. They just want you to come in and buy a car. I don’t know how this kind of advertising is legal.

To start off, I’m a worry wart about my truck and will bring it in for any little thing I feel is wrong. These guys (even when I know they are annoyed with me because anyone in their right mind would be) have treated me with respect and valued what I had to say. These guys are awesome! Jay, Steve holland, and Sergio the manager (all in service dept) have always been great to me and always followed through with what they said they were gonna do! Thanks fellas!

Premier Chevy must be getting desperate, I got a «money carlo» game card from premier chevy saying i won $ 5000 by matching 777 and looking it up on google is reveals that is a scam intended to get people in to buy a car.

My experience was excellent! Geoffrey Mallard was a knowledgeable, professional and very kind salesman. I will buy from him again and can’t wait to tell my friends about my experience with Premier Chevy!

Great place to come if you want Zero Communication and want to speak to a Voice Mail every time you call the Service Department. My car was in last month for 3 weeks for a minor issue. Service Advisor apologized for the lack of communication due to him being on vacation for a week. A Month later my car is leaking fluids. Brought it back and it has been there another week and still not ready. Steve Holland says theirs one on the rack and one in front of you and will be ready tomorrow. That was 3 days ago. Why doesn’t my car a priority anyway? They didn’t fix it right the first time they had it.
My lease will be up next year. Guess where I will NOT be shopping?

I rarely write reviews on Unilocal.This is mainly due to my desire of keeping constructive criticism to myself. But tonight, I leased a vehicle from Premier Chevrolet in Buena Park. My salesman Alex G., went above and beyond to take care of me. The entire process was fluid and smooth. This includes pricing, transportation to and from the dealership, and showing me the ins and outs of the vehicle. He even provided amazing wisdom on fatherhood! All in all, if you want to purchase or lease a Chevy, look no further than Premier Chevrolet. Ask for Alex G., and please expect a great car buying experience.

Don’t ever take your car here! They were supposed to be fixing a problem with my trunk, among other things. I was told that it was going to take over a week to fix my car. I paid for a rental car and came back a week later to get my car. After paying over $ 2000 my car was brought around to me and the trunk still didn’t work!!! Sergio, the gentleman who runs the service department is so rude, unhelpful, sarcastic and provides terrible service! Take your car anywhere else but here!!!

This dealer is the best! They honestly treat you like family and make sure you are taken care of. We have purchased 4 cars so far and they have always taken care of us. Leo is our favorite sales rep. He doesn’t push you and takes his time to help you, even shows up on his day off to accommodate your schedule. Derrick also helped as best as he could getting us the best rebates and prices for our cars. Will definitely refer family and friends to this dealership. 100% satisfied with their services.

The TrueCar price quoted to us for the Volt that we wanted was competitive and there was no attempt to bait and switch when we came in for the test drive. Jesse Ortega was very helpful, friendly, patient and knowledgeable and gained our trust. He did not try to fudge when he wasn’t sure of an answer to our question and he was certainly not pushy. He impressed us and provided excellent service. We were also very happy with the Finance Manager, who expedited the process for us when we earlier lamented to Jesse that we dreaded how the finance portion of the purchase usually takes too long.
The dealership premise looked impressive and spacious, including the service department (although I have not used it yet).
It is nice to come across a dealer that is customer focused.

My wife and I went out on a Saturday with the thought of trading in and up to a newer model Volt. Stopped by and shopped at the local dealers in San Diego. This car was not to be found. So we shopped «up north» and found 5 of them. My wife contacted a salesman at Premier the night before and they had been in contact a few times Friday night into Saturday morning. After finding out that this car was no where to be found in San Diego area, we headed north to Premier. My wife is ecstatic! Elated! Pen in hand, pocket book at the ready and me and my credit card ready to make the deal. No one knew we had money down, and we weren’t about to tell anyone until later. On the way north, about 97 miles and almost 2 hours in traffic, we were in contact with the salesman telling him we were on our way. It’s late afternoon, long day and driving through all that traffic!
When we got there the car of her dreams was in the lot. The salesman even came out and started talking shop with us. Even shook our hands (which I don’t do if you know what that really means). after a few minutes of talking he went in to «run the numbers». Not even 5 minutes later, some other guy comes out of nowhere and says, «You’re the San Diego couple, huh?» We answered to the affirmative. He replied, «This car just sold 2 minutes ago!» He laughed a bit to himself and walked away. (How in the world did HE know we were from San Diego?). Salesman came back out and started talking like we were going to work on buying the car. We informed him that the car had sold, and he acted surprised. (Good actor, too). He started saying how he couldn’t stop someone else from purchasing the car, how he is Christian, and how he has an appointment at a UFC fight coming up later.
My wife was so let down so much she started crying. I don’t think it was so much about being disappointed in the idea of her dream car floating away, but mostly the fact that it’s illegal to do to that salesman what came to mind.
Cons:
We had a «friends and family» code/​discount. He never told us what it was. Percentage or dollars.
We had a Costco discount. Same thing.
We had a military discount. He didn’t care.
We had a USAA discount. Didn’t faze him.
We had a large down payment if and when the time came. Didn’t get that far.
We asked his floor manager’s name. He hesitated and wrote a name down. Who knows if it’s correct?
In touch with this salesman 5 times on the way up from San Diego. Promised the car would be there when we arrived. Sold while we were in transit.
We were told that we could drop our standards for a lesser model. Why? We had the highest model made in 2013! Why go lower?
Didn’t run a credit report on us. Our credit scores are «way up there».
Sure, we were upside down in the car we were trading in. But we also had the money to cover it and break even.

Came in to purchase or lease a 2016 Volt. The original salesman I spoke with wasn’t available that day so another salesman provided my test drive and other information.
That salesman felt a bit distracted/​rushed to me because he was apparently juggling other customers at the same time, but when I said I was planning to be a serious buyer then I got more attention. He was able to answer most of my leasing/​money questions but was struggling with technical ones (for example, his explanations of the different driving modes were not accurate and I got sparse information about the drivetrain and some OnStar related features. It seems the sales staff is not very familiar with the 2016 Volt yet.
After the intro I did leave for a little bit in order to look up technical information myself online and was satisfied with my own research, so I decided to lease after all.
One troubling issue I had was the lack of clarity about some very specific questions — I had to remind the sales rep at least 5 times to find out for sure about whether Première was applying for the carpool stickers or if I had to. First I was told they were taking care of it. Then I spoke with the finance person when signing the «no oral or implied agreements» paper and he said that they are definitely not — that was my responsibility. I asked the sales guy again and got another confirmation that they were handling the stickers (and that I shouldn’t).
In general, Première got me the car I wanted on the day I came in, and they purchased my old vehicle at an agreeable price. If I were managing this dealership, I would focus on more salesperson technical training and also ensure that everyone on the floor a customer interacts with gets a consistent story when asking deal-​specific questions.

I was so excited because they had my dream car that I been wanting for years. I called & 4 sales rep couldn’t even send me some extra picture. (no big deal) I showed up next morning & I was lied to that they check the cars they get before selling them. The car had major issues. I called them & told them & all they said was well to bad! The repairs was almost 2k out of my pocket. please people go to another dealership. & save yourself from stress, wasted time, and money!!!

I wasn’t going to write this but I felt compelled. I really wanted to buy a Chevy Silverado and I called and set up my appointment with, Ryan, The Internet Guy* from their Internet Dept. Although I didn’t get there on time, I called ahead to speak to him to make him aware I would be in later but the person who answered placed me on hold for a while. I hung up and decided I would show up when I could. My husband and I just barely made it to have some of the complimentary tacos that were offered, we were really grateful and appreciative of the complimentary food. I informed the receptionist that we were there to see The Internet Guy* and she said he was busy but she would inform him. The Internet Guy* later showed up, introduced himself and he immediately turned us over to another guy, Chang or Sang – can’t really remember his name – who worked with The Internet Guy* who said «he’s got the cars and when we finished he would show us and «make it happen» the usual salesman pitch. It seems like he disappeared for a while, during this time my husband and I wondered around and eventually he came outside and asked to see our trade-​in. So far for me he wasn’t very charismatic, didn’t establish rapport with me, didn’t ask who the car was for or how we were going to use it (i.e., business, leisure, family, etc.) and didn’t really bother to know anything about us.
Next we crossed street to look at used vehicles to see what we could find, again I decided to see what was over there without this guy, which by the way, still don’t remember his name, that’s how memorable he was but I didn’t know where he had gone. Anyway I’m already bored with writing this – he didn’t listen to us and threw in the towel so quickly, I guess the internet guys only want «lay downs» but I’m not ONE. Overall my experience at this dealership was so different from the time I bought my Silverado when Premier was where the Tesla dealership is now. The general manager and sales personnel were great and they listened to our needs.
This sales guy only provided us with an outline of what our payments would be at 48, 60 & 84 mths and proceeds to tell me that maybe this is too much car and my car isn’t worth much because I’m upside down. My husband and I tell him what we are looking for and he just says well, he will look for it and be in touch. That’s it! I mean I made an effort to come here and this is all I get! he’s not going to check to see what they have in inventory, provide other suggestions, show me other possibilities – poor salesmanship, this guy was weak, he only had negative things to say – I know about the vehicle and the amount I was upside down, etc., but I also know my credit is 720 and I had a down payment but we didn’t even talk about what he could DO for me instead everything was about what he CAN’T DO for me! Wow, that really blew me away, here I am a paying customer, I’m literally asking then to sell me something – maybe the $ 42k vehicles are out of my range and maybe those vehicles don’t meet my payment plan or my budget but does he ask me any other questions, NO!
Well, needless to say after all that there is a silver lining to this story and it came about after we visited the Ford Dealership down the street on Beach Blvd (see post for Ken Grody Ford Dealership) Anyway I really don’t know if the Premier dealership and/​or it’s owners even care. I have been in sales for many years and I have retained the attributes and qualities of a good salesperson. Years ago I sold cars and would never dare treat a customer the way I was treated here. I was also a sales rep for some major electronics manufacturers, I know what the steps of the sales are and understand you have to connect with your customer and be genuine, provide good service and overall sell – that’s the GOAL – its SALES 101 learn it. If anything maybe this information will serve as a lesson of what a salesperson SHOULD NOT DO. In conclusion, Yes, we bought a truck but not from here and I’m glad that we went to Ford Dealership, they really made an effort and you know what «THEY MADE IT HAPPEN!

Anthony Jacovides
The most informative test drive I’ve ever had. I’m used to being the guy who knows more about the than the guy selling it, but Anthony was not just a salesman, he was a client … and he treated me like a potential customer. He listened, answered my questions, respected my time and found me a car. The next day, with minimal haggle, I drive off in my new car. He even got me more for my trade-​in than the «superstore» next door. And that’s what they do!!!
If you in the market for a Chevy product, make your way to Premier Chevrolet in Buena Park. At the door, ask for Anthony Jacovides and tell him that David sent you. He is the man. Young in age, but seasoned in personality. HE WILL TREAT YOU RIGHT.

I applaud this dealership for the people they hire and their professionalism.
Ariel Loza, Internet Manager made sure all needs and wants was met and he did just that. I also want to mention Derik Motevosian, who customized my deal to really make a difference.
Superb Job guys! I am extremely happy with My Cruze. Keep up the excellent work. I will be sending people your way.

I contacted Premier about a used Chevy Volt, and Ryan States responded, and from the beginning, he was very helpful. He was very straightforward and direct about what was available and what the price would be. He kept me up to date regarding other Volts that had just arrived, and when they had received a model that fit my my requirements. Ryan gave me a great deal and kept me up to date throughout the signing process, and through the detail process.
Overall, I’m very happy with the dealership and the Ryan specifically.

BEWARE!!!
Service team rips you off! Do NOT come here! I’ve brought my car in several times within a months spanned for the SAME problem and a week later, it’s something else that has to do with that part, even though they do a «complete inspection»… I feel as though they purposely manipulate my vehicle parts to keep me going back and stealing my money. Trust your local mechanic people! Don’t come here unless you have a new car under warranty!