AutoNation Scion Buena Park

Came in looking for a car to buy. The guy Randan or whatever seemed just annoyed with me wanting to test drive a few cars. Didn’t seem like he knew much about the car rather than wanting to just sell me something. I would have bought a car if he and the rest of the dealership focused more on the product rather than actually trying to shove a car down someone’s throat. Bad exp.

I purchased a used G37 from them last week, and what a difference this dealership makes! My last attempt (at another close-​by dealership starting with a «N») to just get a car price was so horrible that both my wife and I vowed never to return. As such we were expecting to get the worst but instead got the best. First was the floor salesperson Donny, who was nice, friendly, and calmly stood by me even when I could not find what I wanted. After several hours I found a car I liked, we did a test drive, and I liked it. So indoors for the «quote». There I met Dietrich, who actually listened to me and gave me a «out the door» price. No tricks, no added «fees», and no pushing «monthly payments». He never rushed or «pushed» us into going faster then we were ready. We filled out the paperwork and were handed the keys.
I did not know there was a dealership that treated their customers like people instead of prey.
Thank you Toyota Scion of Buena Park, CA. And thank you Donny and Dietrich.

Had a bad experience here. Yes everyone is friendly but I was feeling very pressured to buy a car with some warranty i really didn’t need. The price was very fair the way I saw it but the sales guy insisted I get some plan to help if the car ever got totaled but I didn’t need it considering the kbb price was more than what I was buying it for. So even without their insurance warranty thing I could get the car completely paid for with my insurance company. Then he kept saying «it’s a no brainer so you should get it» over and over again like I didn’t know what i was doing. As I kept declining it, the more he got into detail explaining how it worked. Just the matter of fact that he kept saying it was a no brainer was just making me wanting to get up and leave. I felt like he thought I was dumb choosing those words to use against me to buy that useless warranty. Ugh over all people are nice yes but man what part of no i don’t want this or that don’t they understand? Just bad experience but still fell in love with a Camry.

I just bought a Toyota Scion IQ yesterday from this dealership. I spoke to Felix Zelaya on the phone and first impression after talking to someone else from another dealership was that Felix wasn’t pushy. I had originally wanted a Smart Car and he said, we can order you one but we do have the IQ, and he answered my questions about the IQ. Everyone I met was extremely helpful and even tried to kept the mood upbeat and jovial as the wait for the car was so long. While I do think they should have more discounts for cash paying customers when it comes to Scions, like they do with the other Toyotas, that is not the specific dealers fault. Felix is great to work with and isn’t pushy. He is very understanding of your situation. I highly recommend him as your Rep should you need a car at this dealership.

Completely disappointed, my wife and I found a scion that we wanted to purchase for our daughters birthday. We knew the exact car that we wanted, a used 2011 white scion tc, and were going to pay cash for the car. The sales rep continued to focus on payments after being told at least 10 times that we are paying cash for the car. Well we finally got him to understand, yes we’re wanted the car and yes we wanted to pay cash, we asked him what the final price on the car would be. After leaving to get a piece of paper he printed out, he comes back with the sticker price of the car on the window and once again showing us payment options. We finally got to meet what I’m assuming was the general manager he proceeds to tell us that the price on the window is the price of the car. Are you kidding me, we walked on the lot already knowing the exact car we wanted, it’s the end of the month and your saying there is no flexibility on price for a cash buyer on a used car? Well after getting up to leave by the time we started driving off the lot, both the sales rep and the manager came out after us offering to take $ 100 off the car. By this time we are pissed and want nothing to do with this dealership. It was funny because by the time we drove off he was up to $ 500 off. Well as we were heading home we stopped by Miller Toyota in Anaheim just to see what was in their inventory. This was a completely different experience and we ended up purchasing a brand new nautical blue scion tc instead. We are happy with our new purchase and got a good laugh after seeing that auto nation had tried to call us at home while we were busy buying a car from someone else.

Just bought a 2013 Scion TC from here. My experience was AMAZING! Everyone here is so nice and welcoming. I had Seth Hoffenberg (internet/​fleet manager) help me with the car I bought. He was very understanding on the car I wanted and made my first car experience so easy! He didn’t pressure me on anything that I didn’t want. Normally when you go to buy a car, the salesman are always pressuring you with any car… especially the ones you don’t want. With Seth, it’s totally different. It’s hard to find a good sales guy that is honest and understanding. He was very nice, made me feel welcomed and listened to everything that I wanted or had questions on.
Same with the finance manger Brad… he made all the paper work very easy and explained every section that I needed to sign. He also didn’t pressure me to buy anything, only if I wanted it. I would definitely refer anyone that I know to see Seth and Brad. If you really want to have a good experience at Toyota, definitely see these two. They will make it so easy and explain everything to you from beginning to end.
Plus… I don’t know what that Judson guy (previous comment) was saying about Seth. He was very professional and knew a lot of stuff just like all the sales guy do =) I think he was just having a bad/​frustrating day trying to choose what car he REALLY wanted and took it out on this dealership lol

I bought a new Scion at Power Toyota/​Scion and had a great experience. I was looking online first and left my information. Their online representative called me and we set up an appointment to test drive some cars the next day. While they were a little bit pushy, it was more in the form of overly enthusiastic — but the sales people and financial people I dealt with were very nice. I bought my car that day and am pleased with the experience and the car.