Hertz Rent A Car

I’ve rented a pick-​up truck from Hertz for my Las Vegas trip knowing I wasn’t gonna drive my own car to Vegas. So far, I’ve had great experience with Hertz. Never had any problems with them.
The truck I rented was an Chevy Silverado LT 4WD. It was such an great ride. I knew I wanted to rent a truck before I even think about renting this. And to make it a lot better, I’ve made sure I use the online coupon to get much better deal which I got. I was very happy with the rental. Chris Pineda was very helpful and was able to get me the truck right away.
I’ve highly recommend this place to anyone wanting to rent a car for a trip. It’s so worth it.
5 stars!
And I’ll do business with them again soon.

Let me start by saying, I love renting from Hertz. The rates and discounts are pretty good. However this location’s customer service today blew me aware even more! I came in this morning to return my rental and rent another car. The staff at the counter stated that he would check the rates currently and compare them to the rates of my last rental. Long story short I saved an additional $ 50 by extending my current rental. This is why I keep coming to this location. It may be a smaller location but the customer service and quality is HUGE. I will always recommend this location to everyone I come in contact with.

In addition to the above comments re service given to me by JOSE HERNANDEZ he told me «1.well if u don’t like the dirty car, you have to wait then! It’s a lot of customer, it’s
guarantee even you made reservation. you yourself refund your money!2. Your not gonna get car to me you’re done! Go somewhere else leave now! go go go!

Terrible is the best way I can describe the service at this place.
Over Charged, check (–1 star)
Under staff causing long wait, check (–1 star)
Funky smell in the car, check (–1 star)
Bad Service, check (–1 star)
I don’t like giving 1 star reviews and I held up writing this review, but this one had to be written
My wife was involved in an accident before Thanksgiving and we needed to rent a vehicle.
Initially it was good. Our lawyer arranged the reservation and provided them with all the insurance info. So when my wife got there, all her info was already in their computer It took less than 10 minutes for the paperwork but over an hour to finally get the vehicle. Under staffing cause this delay.
Every time I rode the rental, I got a headache. It had this weird smell. Just weird.
When my wife picked up her car from the body shop, they returned the rental back to Herrz. My wife called them to confirm they got it and they did. She told them she’d come on Monday to pick up the receipt. No a problem according to Hertz.
When my wife went to get the receipt, they charged her 2 extra days. They put Monday’s date as the return day instead of Saturday. They couldn’t change it and we would have to wait a month for the credit. WTH!?! No way. My wife was there over an hour trying to have them change it. They didn’t. I had to call my credit card company to dispute the amount. Months later, I still haven’t seen the credit come through from Hertz.
TERRIBLE! I will not be using Hertz in the future.
2015 Review #14

YOU GUYS ARE LITERALLY THE WORST! The business hours are so inconvenient, it works for no one. I remember saying «this is so inconvenient» more than five times when I called them and they really didn’t care. WARNING YOU GUYS AVOID THIS!!!

This place is the best!!. I have been coming here for the past couple years consistently. I travel a lot for work and at times I’m in there multiple times a month, that combined with our leisure road trips I’m here quite often.
I seriously am so confused about the bad reviews. I’ve NEVER had a bad experience, customer service is amazing. Josh and Cody are always there with friendly smiles and have always been personable and I see them like this with all customers. If I ever have an issue, no matter what it was, they make sure I leave happy!
I’m giving 5 big fat stars for this Hertz location.

Horrible customer service. Enterprise is right down the street and they came and got me.

I was sent here by my car dealer, so I figured it would be ok. Boy, was I wrong. Not only did it take more than 30 minutes to come pick us up from the dealer, the line at the counter was excessively long; the people two ahead mentioned they’d been waiting for over a half hour already.
The clerks seemed uninterested, and no one was in a hurry to do anything.
In short, run. Run very fast, and go to Enterprise just down the street. They have an actual building, and they’re MUCH faster.
UPDATE: Never got helped– I ended up calling Enterprise, who came in less than 10 minutes. Ten minutes after that, I was on the road. I would still have been sitting at Hertz if I hadn’t called Enterprise.
By the way, this location is a kiosk inside a hotel lobby, not an actual car rental facility.

Came in here because it was the closest location to our home I was helping my aunt with renting a car referred to hertz by her insurance and had the worst by far experience EVER! At the beginning Cody seemed helpful and like everything would go smoothly I had everything ready to go insurance my aunt license and and a credit card for them to use as the hold… now this isn’t my first time renting a car from hertz I had a similar experience in the past needing a rental I had obtained it through this company with no issues hassle free and with a credit card from my aunt since back this I didn’t own a credit card now here we are few years later similar situation and I’m being told to call her insurance and have them authorize it to use her sisters credit card for the card on file I call the insurance and they say it’s fine and they call them to tell them it’s ok to go and get the car and what do I hear from the heavyset man who comes out of no where whom I hvnt even talked to at all since I been there for now 30 minutes he says we can’t do it even though the insurance is accepting and taking responsibility for it?! Wtf?! That’s when I lost it not only was this a waste of time but they are not clear from the start little advise for these employees if you want to avoid unhappy clients speak with the truth straight up and be clear! Because even the lady next to me was having a hard time so many little thing you get picky about BEWARE! They need to close this place I don’t even give it one star !!

worst experience. don’t go there. rude and long wait

I called this specific location because it was close to my house and because my insurance company had set me up with an appointment to get a rental car. I called this location and spoke with a gentleman and advised him of my situation and stated I had a couple of questions because it was my first time renting a car. He then proceeded to be rude and tell me that he could not answer my questions because they were 4 people in front of him at that time. It was extremely rude and not done in the right tone. The least he could have done is asked to take down my information and call me back. I understand if you are short-​staffed but there is absolutely NO reason to be rude to a potential customer.
I had a choice of Hertz or Enterprise and chose it based on location from my house. But based on the customer service of the employees I will be taking my business to Enterprise.

this would be a zero star if they had that option. reserved car last week. got here, nothing. been waiting over an hour and still no car. make this your last resort for a rental car. no courtesy for their mess up. read the other reviews because they are not lying at all. Go elsewhere to avoid headaches.

Customer service here SUCKS! The 2 guys at the desk were pretty incompetent and one of them was eating peanuts off his desk. I left with out a car I’ll look elsewhere. Don’t waste your time here if you don’t want to leave with a headache!

Was in an accident on the way to work so had to get a rental immediately. Went to Enterprise and they were no help! Went down the street to this Hertz location and was immediately helped by Cody! Got me in a rental in less then 10 mins and was able to get it for me at the rate that was covered by my insurance. Wonderful experience!
I highly recommend this location, super fast, friendly service! No hassle’s!

Horrible service! I don’t want a give to even one star! Their management is terrible and they have just own regulation not Headquarter Hertz regulation. I never use again. :/​4×4 minus minus minus — — –

If I could give 0stars, I would. Understaffed and employees can’t multitask. Horrible experience. Has taken over an hour to get the car and I’m still here. I asked how long it would take for me to get out of there, and employee responded with «I don’t know». I had to stare at her so that she would call someone to find out.

I was involved in a hit and run and the repair shop my car was being repaired at was down the street from this Hertz. I got to the repair shop and Brett, my Hertz agent, pulled up to pick me up for my rental before I was even able to sit down! He was super nice and helpful and explained everything to me. I see all of the negative reviews and want you Unilocalers to know that they have learned from those complaints! Brett went over all the scratches and dings with me and the manager, David, was extremely pleasant with me when I returned my rental. Next time I need a rental, I know where I’m going!

Wow. The customer service here is pretty bad. The heavyset male individual, who I am assuming to be a manager, has the worst customer service skills ever. Unfortunately, his negative attitude is enough to make the rest of the employees and the entire location look bad. This location needs some help and will not be getting my business again any time soon until something changes.

Good rates, quick pickup & drop off, clean car, no waiting.
Needed a car to rent while my starter was getting replaced at a local shop in Buena Park. Took advantage of the annual free one-​day rental from AAA.
I called at 8:30 am and they had a driver at my house before 9:00 to pick me up. The rental desk is in the lobby at the Holiday Inn, spotlessly clean, with a convenient snack store and beautiful waiting area. As it happens, there was no line and I didn’t need to wait, but I have had some miserable waits at other places in the past, so this was a pleasant surprise.
Although my rental was free, I did ask about rates and they were quite competitive, about $ 20 per day on the low end for a midweek rental. For another $ 9, there is complete coverage with no deductible — if you have ever had a scratch on a rental car, you will appreciate the value of this option. I put a small scratch on a bumper once at a different rental place, and even though it was covered by my insurance, I had to pay my $ 500 deductible for the repair!
Lara and Cindy were friendly, and processed my rental paperwork quickly and professionally. Got a new Nissan Versa which was very clean and ready to go. They did a quick inspection and noted a few minor scratches which I probably would have missed myself.
I was driving away less than 15 minutes after arriving, and back at my house before 9:30. The whole process was way, way faster and easier than I am used to at other car rental places.
Drop-​off was really easy, just parked the car in the hotel driveway and went in to the rental desk. I was out of there in just a few minutes and they dropped me off back at the repair shop to pick up my car.

Rented from Hertz before never had a problem with them till today, They would not rent me a car because I have not been at my current address for over a year and they needed my most current address to do so, they did not ruin my trip to northern CA but it made me realize this is the last time I stop at any Hertz locations. I was able to rent elsewhere, that being said they need to change or fix there policies. Not to mention I’ve had better customer service at fast food joints than this place. NEVER AGAIN