Enterprise Rent-A-Car

I highly recommend this branch! Every one is so fast and efficient, very friendly and professional. Made reservations, got the vehicle I requested, and when I got back, I was in and out in 2 minutes. AWESOME SERVICE!!!

Just returned a car back to this Enterprise location and had a no problems what so ever. The branch manager was helping me «Jeff» and took care of me. This place is certainly my next choice of rent-​a-​car locations! A++++ service… Thanks Jeff for leading your team! Great Job!

I have been renting cars from this location for years. Always courteous and thoughtful employees.

The customer service is horrible. The first time I rented a car here the front seats of the car had mud all of them. Ok I chalked it up to maybe they were busy that day. Then today I dropped my car off to my dealer and needed a loaner car. They were sent my authorization # before I arrived and then when I get there. The guy says that he don’t see my reservations. Then after 10 mins of this craziness. The guy tells me that he can’t take my bank card with a sign on the counter saying that they do. After I show him the sign he tells me that I have to pay full price for the car. Hmmmmm even though I was covered thru my warranty company. I called the dealer back and they said that this was not true. Wow! Don’t waste your time with this location please. That’s not how u treat your customers. So u lie to the customer and lie to the company that contracts u for their customers. The should have something on here for no stars.

High Fives to the GREAT TEAM at Buena Park Enterprise! They have always gone above and beyond for me — I’m probably dating myself but when I walk in it feels like «Cheers» where everyone knows your name! Anyways, John, I love hearing your stories during my ride to and from when you pick me up. Your personality is AWESOME! Tony, you have a been wonderful as well, always welcoming with your beautiful smile. Jasmine, my girl, always making sure I get picked up even when I forget to call. This TEAM always works in the best interest of the customer whether you’re a first time renter or someone like me that’s been renting since January. Come in, be courteous to the team and they will bend over backwards to make sure your experience was worth the time. Most of the team is new to me but they are all professional and respectful. I couldn’t be happier to give them the 5 stars they deserve.

Absolutely awful customer service!
Made a reservation with the call center for a 4 door car. I called the location to confirm my pick up, Alfredo the «sales associate» first says that they can’t offer me a pick up service because I live outside 3 miles. (I looked it up and I’m actually 2.6 miles) I’ve been a customer here 6 months ago and they picked me up last timeout rented a car. He finally tells me if I take an über here he will «take care of me»
Our superstar sales associate Alfredo takes care of me by telling me that they’re are no cars on the lot besides a pick up truck or a small 2 door Fiat… stated that I called the call center and they have no idea what’s on the lot. (I made reservations for a 4 door Nissan Altima) INTERESTING
Keep in mind I’m calling because my wife (who’s 4 months pregnant)*** and I got in an accident this morning.
To end this dreadful experience, the branch manager was of absolute no help. I ended calling the Stanton branch and they took care of me.
Sad

I have rented 3 or 4 times now in the past couple of years. Always a good experience … even when things aren’t perfect, the personnel at this location are quite attentive and do their best.

worst place everr i mean really so i rented a car online made a reservation with my bank card and called a head of time all she said i needed was a id and a bank card plus your reservation lioks like your all set then right no wrong i went in she asked for those 2 but forgot to mention needed a bill to to show i live there i was
my self wth so heres my delema now i have no car and a f’d up birthday thank you enterprise toook the worst costumer service as well seemed really sstuck up like there better then you because you have to rent a car

I have mixed reviews about this location.
I always come here for rentals since it’s the closest by my house.
However, I’ve had a great experience once and also had a total nightmare once.
So putting those 2 situations aside, everything was just ok. But I’m still squinting from the smell.
Most of the time I reserve a standard car… and I always get an American car from here.
They were all smelly and pretty old.
The brakes were always a bit on the bad side.
Honestly Chevy’s have such horrible handling… no wonder they try and name other brands like Toyota/​Nissan/​VW ontheir website.
I always hope for those other cars but never get them here.
I never had a problem with the workers but it gets busy, considering this location probably also provides rentals to out of towners visiting KBF.
They were also never all that late when I asked to be picked up so that’s good.
And yes, be careful as the lot is super small and no customer parking.
Also it’s right on the busy street of Beach blvd.

I’ve been going to enterprise for ahwile not by choice but because my car is crap and always breaking down (don’t get a terrain gmc) anyway I have been going there many times but this last time I went unprofessional guy helping at the check in line. Never seen him before didn’t get his name but slightly rude as if WE were bothering HIM to get a car when that’s his job. But I gave more stars because in the past there have been awesome employees. #baddaymaybe

The people at this Enterprise location have been extremely helpful, easy to work with, very professional and very upbeat and positive. I really have enjoyed working with them and will use them again. :)

This was by far the best experience I have had renting a car. There was no wait both renting it and returning it. The staff was super friendly. The car was clean! They even drive me back to the car dealership to pick up my car that was in the shop. I opted to fill up my own tank of gas because I felt that usually they have up the gas prices but I honestly wish I had just said yes to them filling it up. What they quoted me for gas was actually significantly cheaper then what I payed to return it.

Not even worth rating one star for this place. The staff is rude and unprofessional. I wish I remembered the names of everyone that was «assisting» me. Not my fault you don’t like your job. Not my fault if you were just having a bad day. I am not a mind reader. It’s a service industry so please work on your customer service instead of taking your bad attitude out on customers.
Personally, whether I was having a bad day or whatever the issue is, I never take it out on others.
Also, they gave me a very filthy car. I had no other choice so I just took the car.

This is by FAR the Worst possible place to rent a vehicle! The staff is RUDE, the cars are always dirty & they try to give you what no one else wants to drive. Do yourself a favor & rent elsewhere!!!

Very professional. Very courteous. Very prompt in having the car ready to go.
And the folks there were very friendly. That is why I gave them the highest rating.

Friendly pick up and efficient paperwork. Was given a courtesy vehicle during the Honda airbag recall. They didn’t have any standard cars available so they gave me an F150 XLT. I didn’t need something so large but I appreciate their generosity since that is not a vehicle they give out as a courtesy rental.
The man who picked me up from the dealership was very friendly and made natural conversation. Processing in the office was quick and easy. Drop off was also very easy. The $ 100 reserve was returned immediately.
The office is very small and so is the lot so if you’re a nervous driver, you won’t like it here. But if you’re a normal human being who can drive a car or truck normally, then you won’t have an issue, but I do imagine it getting pretty jammed and inconvenient here during busy rental seasons.

This enterprise location unlike others did not respect the daily price I received on Hotwire when I made my reservation. They accepted the weekly rate and jacked up my daily rate from $ 85.00 to $ 116.00.00, Service was as expected. Got a unappreciative response from the assistant manager as to why & where I got a oil change I put 7000 miles on it. It was due. Then I was told why didn’t you take it to pep boys or Firestone. Geez I don’t know I was in Detroit maybe pressed for time or maybe cause I was never told to take it to Firestone or pep boys to begin with. The assistant manager did mention & notice I returned the rental with ½ tank more gas & offered to apply a credit on my next rental. Overall 4stars.

Even less than ZERO stars if possible. My husband was in a car accident, that was NOT his fault. Our insurance company made the reservation for us with these BOZOS. Upon arriving to pick up our rental, we were RUDELY GRILLED what kind of car was in the shop, what shop it was at… WTFFFFFFFF do they care what kind of car WE OWN?! Or WHERE WE TOOK IT TO BE REPAIRED? Then she tried to convince us to rent a Camero at 4 times the daily rate our insurance would cover… and THEN spent 20 minutes trying to INSIST we buy their «extra» insurance.
Let me repeat… OUR CAR INSURANCE COMPANY is paying for this rental, we have the whole insurance thing covered.
Felt BULLIED and DISGUSTED by this place.

The ladies working here really put in the effort to be friendly and focused on you and your needs. I appreciated that, though I was tired and not really in a talkative mood. They are very helpful and kind, so awesome job ladies!
I feel like Enterprise is able to lend better cars for lower prices compared to other car rent businesses. I like that as well. For $ 26.99 a day I was provided a Nissan Altima. Hertz said they would only be able to provide me a small car for that price. Huge difference.
Only thing I have to comment on is that some of the guys here are a little… douchey. Or to be more appropriate – arrogant. I called in with a concern about a $ 300 deposit hold on my credit card instead of $ 100. Yes, it’s just a card authorization and not an actual charge, but it still caused my family and I some alarm and wondering if that was the only thing that was charged incorrectly. When I called about it I would’ve been satisfied with a simple «Oh yeah, mistake on our part. Sorry about that, no worries.» Instead, the guy handling my call just kept telling me it’s an understandable error and that it’s nothing and don’t worry in a rather condescending tone telling me «hang up already.» He was really making effort to make it seem like I was overreacting and that Enterprise had no fault whatsoever.
So…
Good job, LADIES – you sure understand the concept of guest service.

I’ve been renting through Enterprise since joining my company 3 years ago. They’re one of our «business partners.» As such, I get a pretty good taste for how things are done at different Enterprises. My review of this locations is mixed.
PROS
+ Prices: For some reason, the cars here are about half the price of other Enterprise locations in the area. I paid ~$ 20 for a one-​day rental for a full size, which is the cost most charge for an economy.
+ Service: I had to pick up my vehicle from another location (see con, below), and they didn’t fill it with gas. So, I had to put a half a tank in it myself and when I returned it here it nearly that entire half a tank still in it. So, they issued me a credit for a half of a tank of gas to use on any trip in the next year. It’s just someone’s employee number written on a business card though, so if I lose that I’m out $ 30.
CON
+ Service: I arrived at 12:38 p.m., when I’d scheduled the vehicle for noon. I’m pretty used to arriving late at locations because my flights are always delayed. Yet, my car is always ready when I arrive. However, when I arrived here they said that they usually give a half hour grace period before they give it away to another customer because they’re «a really busy location.» (Apparently, busier from the international airports I usually rent from.) So, I had no idea me being a little late would be a big deal. So, they sent me to another location 15 minutes down the street to pick it up – and that was a nightmare. But that was another review for another location.
I’d recommend this place over the Stanton location down Beach Blvd. Just don’t expect any help if you’re not there on time and allow plenty of time if you have somewhere to be afterwards incase you have a problem picking up your vehicle.