Zayas Appliance

i agree with dominique. this place is sketchy as hell. my friend bought a coffee maker there and it wouldn’t turn on. he went to return it, but they wouldn’t give him his money back. i don’t know why i’m so stupid, but i just went and bought an iron there even though i know better. i opened the box and the thing has droplets of water in it and greasy fingerprints all over it. it has obviously been used. if it doesn’t work, i am going to be SO PISSED, knowing that they won’t replace it. totally. these people buy things on ebay and then sell them as new. i hope they go out of business.

I bought a coffee machine, a KRUPS, a nice one, for $ 79.99. ($ 86 with tax) on Feb 14, 2009. It had a stainless steel pot, which is exactly what I wanted. 15 days later, I notice strong discoloration inside the stainless steel jar… could it be rusting? I bring it back to the store and wait for no customers to be in the store to ask them if they can replace the jar. They tell me their warranty is only 14 days and we are on the 15^th day… They rudely send me to KRUPS. There are 5 more of the same coffee machines in the store. I call KRUPS and they tell me to ship the machine on Long Island. I happened to work close by, so I go there in person. At this point it’s been 18 days that I own this machine. The owner of the approved KRUPS repair place comes out to inform me he cannot do anything. This machine has not been manufactured in 8 years — yes, EIGHT YEARS. He has no part replace/​exchange and says: «Maybe call your credit card company and contest the charge»… Good idea — I did it… but it was not Am-​Ex… Mastercard sends me a nice letter to let me know they will not get involved. Thanks anyway.
So, I figure: if you just moved to the neighborhood, don’t go there… even if you are stuck… When I bought the coffee machine, that evening, there was a young man bringing back a defective heater. He was told they had no replacement but for an additional 20.00 bucks, he could have «that one»… I should have paid more attention…
I called KRUPS back and they said this store is not one of their approved retailers… as far as they are concerned, Zayas could be buying the coffee machines on e-​bay and reselling them at the store… Buyer beware!