US Post Office

Terrible customer service. Bad attitude from the employees, almost like they want to fight you. Never again!

Worst place ever!!!
–100

So USPS lost my package, which was a Christmas gift for my nieces in Texas. According to the tracking number, it should have been delivered to Houston by December 21^st and today is January 11^th and it’s still delayed somewhere in San Antonio.
I submitted an inquiry online and got a call from my local post office at 271 Cadman Plaza in Brooklyn. When I called back and provided the tracking number, I was advised that the package was delayed, which I already knew. I was not offered an apology or an explanation. They said I could try getting my money back. This is not about the money. USPS failed to render a service and is refusing to take responsibility. The USPS representative at 271 Cadman I was speaking with told me that she did not lose my package and she was unable to contact the center in San Antonio to try to resolve the issue.
When I asked her why she was unable to help me, she placed me on a very long hold until I finally hung up. I then called back and when she picked up, I asked to speak to a manager. I was then transferred to his mailbox, which was full, so I was unable to leave a voicemail.
Wonder why USPS is having trouble staying afloat.

They are the Damn worse they only have at most 4 ppl at the window after 3pm when they are the most busy. Then when it comes to the delivering to your door it’s just a lost cause most of the time they don’t even have your stuff on their truck or knock on your door but a slip for pickup will pop up in your box if your lucky enuff to get one then when you go to pick it up they tell u it’s not off the truck yet. I’m so thru with this trashy post office idk what to do any more

Ludicrous. I was told if I only want stamps to go to line 8. It was short and I thought, «wow, this is going to be a good experience.» Not! When I got to the window the clerk mumbled something, told me to get back in line and closed for lunch. Not even an apology or explanation. None else would reopen the window or us back in the main line. Just plain rude, and stupid. I used to have sympathy for the Post Offices difficulties with Congress. No more.

This is worst post office or business in general I have been to in in a very long time. The employees are rude, and lazy. I came in here to send out a few Christmas gifts. I understand that things can get hectic around this time of year. However this does not make being rude okay. The tellers do not call you when they are ready, rather, they just sit there dead eyed. This one teller literal sat at her desk motionless for about 4 minutes. Finally someone went to her to ask if she was open and she was really rude about it.
When it was my turn my teller failed to give me any pricing and just printed a slip. When I asked if there were other options the response was «come on do you want it or not? I don’t have all day take it or leave it come on let’s go» My respect level for these people here is extremely low. They have zero pride in there jobs.
Honestly a disgrace to tax payers. Unfortunately they are government employees so nothing will change. Just avoid this place if you can.

I have now called this post office 10 times since 8:30am and no one has picked up the phone. I have asked that a piece of certified mail be delivered 3 times and have still not received it — believe today it will be returned to sender. Not sure if they are just understaffed or there are other issues, but would love to see things improve here!

Can you ever be really happy about the service at USPS? One always has to wait for hours and nobody seems to like their job. And as a customer they make me feel as if I did something wrong by sending a letter or package.

Utterly unreliable. The service is what you’d expect from an «undeveloped» country. Hit or miss delivery and missing packages. When they do arrive, packages look like they’ve been run over by a semi.
They have a habit of scanning items as delivered when the packages are still at office or in their truck. This renders tracking useless.
I suggest you contact National USPS 1−800−275−8777 to file complaints. I gave up trying to contact the Cadman office directly. They either never answer, pick up and hang up or are utterly rude… with the exception of this lady. I’ve spoken with Toby several times and he is condescending and says things like «you’re going to HAVE to wait.» Sometimes he takes down my name and number saying he will follow-​up… never to heard from again.
I dream of a day when this place is worthy of it’s NYC location.

Dear Rude Lady Behind the Glass,
I am so sorry that you hate your job and when I asked you for a certificate of mailing sheet that you felt the need to ask me if I had looked, and when I kindly let you know that I searched ALL tables and they were not there, that you then felt the need to turn away and say to you your colleague that also hates her job «see these people come up and ask questions when I bet they ain’t even look» for her to cosign.
Please believe that I did look especially considering how I was dreading having to step any closer to your window which should have had a *caution: bad attitude* sign. Is the cost of the little sheets of paper for me to fill out the certificate of mailing coming out of your pay check? Do you have arthritis or any joint pain where it hurt you to move your hand two inches to pick up the paper and then again to hand it to me?
I sincerely hope you will find a job/​career that you love.

Someone needs to let these guys know that the ringing phone means «pick it up», I’ve never had them answer their phone line ever.
The promised demise of the USPS… bring it on, these guys suck.

The PO Adelphi PO., on Fulton St is the one I have issues with. Believe some tampering is going on there! Too many letters have been received by me that were Open — asked wife & in-​law could this be? They’ve been nice and gave excuses: I’ve called it in/​reported once, but nothing yet!

Disgusting post office with rude, mean and ill tempered workers. An old man was sitting in an area he wasn’t suppose to but instead of telling him nicely a worker came out n shouted at him n threaten to pick him up n sit him elsewhere if he did not move immediatly. They have the same foul attitude and tone with young children.

I believe someone at this post office must either be stealing or throwing out mail. I haven’t been receiving mail for over a month. I’ve called every morning at 2 different times for over 2 weeks and finally I got through this morning only to be told they are delivering the mail they get.
Obviously they are not and something fishy is going on here. I’ve spoken to vendors directly and checked my address with them and it is correct. I haven’t received a single piece of mail in over a month and they not only don’t seem to care, they also don’t pick up their phones, respond to messages or anything!
If you move to within the zipcodes served by this office you would probably be better off having your mailed delivered to your job or having it delivered to a almost anywhere else if you expect to receive it. I am at a loss as to what to do and have reach out to the main USPS office again since this mail carrier is so incompetent.

The USPS is the worst thing to ever happen to
. What used to be a reliable 2-​day delivery has become a three-​day guessing game and this Post Office is a big part of that. All my deliveries are made to my work which is across the street from the Post Office. They routinely scan packages as delivered five minutes after they are loaded on the truck and five hours before they arrive at the loading dock at my workplace. I give them this many stars because they do arrive on time every day at 3:00PM, even though they scan deliveries as made at 10:00AM. They routinely claim to have attempted deliveries on Saturdays and Sundays even though there is never any attempt whatsoever to make a delivery on the weekends.
The worst part of the process is the tracking. Yesterday I sent an important letter that had to be delivered to a PO box (one of only two reasons I ever venture into a USPS facility). It cost me $ 4 less than FedEx, but instead of next morning delivery it was a non-​guaranteed 2-​day delivery (their guaranteed 2-​day delivery costs twice as much as FedEx which makes sense because it takes twice as long to deliver). So I went ahead and paid the money and got a tracking number. This morning they have no record in the tracking system other than the fact that a tracking number was created. With FedEx, I would know when the driver picked it up, when it arrived at the facility, when it shipped out, when it arrived at a HUB, when it got to the final city, when it got on a truck and when it was delivered (and how) — and best of all, the recipient would have it by now. I expect to get NOTHING from the USPS until after it is delivered sometime in the indefinite future.
I did give them a second star because they do one thing fairly well and that is stop mail. When I am out of town for more than a week, I put in a stop notice and they hold everything until I get back. They do this well, and the staff have never lost anything during stop periods.

I came in at 10am and I was outside by 10:22am. I had a medium size package to mail. The gentleman was very kind and helpful, he was patient when I asked him all my questions. I had a question that he couldn’t answer so another worker came and helped me as well. I didnt wait on line, and I was able to send my package using the bin. Overall, I am pleased and happy. I expected far worse since the reviews told me otherwise! I would come back!

I’ve had it with this post office. Receiving packages from them is a nightmare and their carriers are just lazy and dishonest. I like to get packages delivered to my job because I’ve had issues with stolen packages and mail at my apartment building. However, this post office for some reason likes to deliver packages well after office hours. My job ends at 5:00 PM but most of the time they attempt deliveries at 7:00 & 8:00 PM (If you believe their tracking system). Most of the time they say a notice was left, but there’s never any notice to be found. Just yesterday, a package I’ve been waiting for was marked as delivered at 9:22 PM and left at the reception area. Well there’s two problems with that:
ONE. There’s no reception area at my job
TWO: My job was definitely closed at 9:22 in the evening
This is not the first time that they have lost or misplaced a package of mine that was marked as delivered on their tracking system. Speaking to management over there is just a big waste of time too.

Worst Post Office EVER! They were super rude and mean for no reason. The Supervisor was horrible too. Went in to apply for a passport, only one person working the teller, so they were going extremely slow. Took 2.5 hours to get through 30 Numbers.
HATED IT HATED IT HATED IT

Like many others on here, I go to this main branch because of the extended hours (They also used to be open on Sundays for drop offs alone, but I don’t think that applies anymore). I must say that at least 12 years or so ago this place was MUCH worse but in the past five years or so they’ve gotten their act together in various ways including customer service, teller competence and attitude, and having machines that actually work. Well, the last part really has just been in the last year or so.
All that said, its no longer a burden to come here though there will be more than a few times where you have to wait in line for an extended amount of time — but that’s par for the course. I’ve found many of the other locations — especially the one in Bed-​Stuy — to be a lot worse run. Hopefully this doesn’t mean that I will be accumulating any missing mail and packages soon.

Oh… you.
This is for the USPS truck driver.
I understand that you think you «left a notice» that you tried to deliver my package, but that’s blatantly untrue. I know this because I have no life whatsoever, and I was home the entire day including three hours before and after your website says that you stopped by.
This is for the operator at 1−800-ASK-USPS.
You refused to help me because I asked you a question. You operate a phone line that actually has «ask» in the name. You work in CUSTOMER SERVICE. Your entire job exists to answer questions of the customers who call you. And yet, when I asked you a question, you acted indignant, as if I had asked you to clean my excrement off of your desk. Then you asked me to hold, and audibly complained to your co-​worker, «My head hurts.» And then eventually hung up on me when you realized I was willing to wait.
This is for the woman who runs the mail pickup station.
I appreciate you. I appreciate the uncanny speed with which you determined that you can’t help me in any way. I appreciate you admitting that the truck probably never tried to deliver my package, and I appreciate you offering me the phone number of the supervisors who would be able to find out where that package was. I also appreciate you telling me to call them repeatedly, because «They are gonna try to not answer the phone.»
Well, they succeeded.
But you earned the USPS an extra star for your candor.