The Home Depot

Absolute worst Home Depot I’ve ever been to. Decided to order flooring there due to the fact they are open to midnight. Had everything measured, and came today only to be there for THREE hours with all associates who did not know what they were doing. After the three hours, was told I couldn’t get my discount (as per headquarters) and spoke to the manager, Levan, who did absolutely nothing to help us even after we told him we were there for three hours to no avail. Left and went to Coney Island. huge difference. The Hamilton Avenue one should be shut down.

I’m so happy that there is a Home Depot within a 10 minute drive from my apartment… especially because I’m currently redoing my kitchen.
Based on the outside you’d never know, but this location is really big. They have all the typical things you’d expect Home Depot to have and a lot of flower and plant options as well.
The only issue I have with this store is their customer service. Since I was a kid, I always remember hearing my family talk about which Home Depot we would go to based on our needs for the day. Depending on the store and the department you need, you could expect different levels of customer service. This specific store works the same way.
When it comes to bathroom supplies, staff seems to be available and more than willing to lend a hand. I came in looking for a specific faucet and within 5 minutes I had 3 people helping me out with SMILES on their faces. Then a few weeks later I was back looking for floor tiles. After asking 3 different members of staff (two of whom made an announcement for someone to come help me in aisle 39), I still had to drag someone over from another department to answer a question about pricing.
I appreciate the fact that this store is close by, but next time I’ll try to come prepared with some strong friends or my contractor.

I swung by the Home Depot this afternoon to price some blinds for my bedroom. On a side note, I had just come from Blinds To Go, and the service was professional and my overall experience was extremely positive. That being said, I decided to come by Home Depot to see if there was a difference in price.
When I arrived in the blinds department, there was no one available to help me. After waiting for about 10 minutes, a young woman came by to assist, but I subsequently found out that she was new and untrained, and ultimately was absolutely no help at all. She proceeded to ask another employee for assistance, but the other woman gave an eye roll and wandered off. The young trainee then offered to go find someone to help me. 10 minutes later, she returned with the same woman who had given the eye roll, who then proceeded to tell me that she could not assist me because she was helping another customer. Really?
I absolutely exploded. She asked me what my problem was and I told her that I needed someone to help me price out my blind order. She then tells me that I can just do it myself. Again… really? I told her that I absolutely could not do that on my own. She asks me which blind I was interested in purchasing and when I pointed, she looked perplexed because there was no pricing information posted on the display. She then again said that she could not help me because she was with another customer. Again… really?
I then asked to see a manager and was told that one was not available. Ok… enough was enough. I walked directly over to customer service. A young thug who was on the telephone finally got off his personal telephone call to «assist» me. He had no interest whatsoever in helping me, but I pushed and pushed, and he personally took me back to the blinds department. As he pointed at the two useless women, who were of no assistance, I again asked to see a manager. I was then introduced to another thug who was a so-​called «manager», but did not understand anything about blinds. How does one manage a department, but not understand the product?
He just started to bark at me like we were in a prison yard. I told him that he needed to get his attitude in check. He then told me that was simply how he spoke. Wow… really.
The conversation just spiraled from there. Ultimately, I received no assistance after speaking to multiple people. This was after spending 30 minutes trying to get some basic assistance and guidance.
This Home Depot is nothing more than an employment agency for the Brooklyn welfare office. These employees are paid to take up space, not work. Home Depot has lost my business, not that they really care. What a horrible, wretched experience.

I was in the plumbing department trying to choose the right kind of pipes for about 3 seconds before a very helpful employee came and basically did all the work for me. Very good experience, he made my day a whole lot easier! :-)

Delivery of big items will be left outside if you probably don’t tip!!!
I don’t think I will shop with home depot for any large items. I ordered a window which I carried off on my own with no help or assistance. I had a special order and once you add the word special order you know it will cost more monies!!! I wanted french doors. I was told that it would be delivered to my house. I even asked will they drop it off inside and NOT OUTSIDE.
So I get a call for delivery with no time frame. I tried calling this store and waited over 25 minutes hearing a continously loop of the home Depot advertising and jingle and not once did I even hear how many customers were ahead. I just hung up… how long does it take to answer a phone! No help there wondering about my delivery.
Now for the day of delivery my dad was awaiting for the delivery on my behalf. Granted I was told they’d deliver it… meaning brought in. Turns out my dad paid extra monies to the delivery men to take it INSIDE. After the fact I was told they would. Not only have I spent over $ 1800 on a door which they… the company would have no problem leaving it outside. My dad is over 70 years old and a heart patient. THANKS FOR THE RIGHT INFO ABOUT DELIVERY!
At least Loews and PC Richards have no problem understanding the word delivery!

If you ask for help, they are knowledgable and the line is short (at times).
I went on a Saturday afternoon and people were getting stuff for spring cleaning and house renovations.
We ended up getting a snow shovel that was on sale for about $ 18.
We will save it for the next snow storm ha.

Hey, it’s Home Depot. I’ve only been to a couple of them here in the city but I will say this is a good one.

ok so i wanted to remodel my kitchen and i needed some tiles. i met SANDY and she was so amazing. awesome employee. i swear she was so great. she know what she was doing and gave amazing advice
thanks sandy and thank home depot for a great employee
awesome job SAndy

So first of all, I would NEVER go here on a weekend. Its small and probably gets insanely crowded. Welcome to Brooklyn, its not the store’s fault. I was lucky enough to go on a weekday morning.
I was rewarded with top-​notch service and incredibly helpful advice. I showed up with a rough sketch and a nice gentleman from the lumber department (Brandt) helped me pick out what I needed and gave advice on improving the project. Now I’m confident I can actually build what I had in mind AND that it will actually work.
Not only that, but every other employee I interacted (5 – 6) were able to point me in the right direction or actually took me to the shelf to find what I needed. The icing on the cake was the 2 – 3 women at check-​out who helped me figure out a convenient and affordable way to get a large piece of wood to my house (another thank you to Home Depot Pro delivery guy — who was also really nice and showed up only four hours after I left the store).
Overall a great experience and I would not hesitate to shop here again (unless it was a weekend, then I wouldn’t go if you paid me — same for Ikea).

This is by far the worst home depot I have been too. Shelves are disorganized and consistently have the wrong labels and prices. Check out lines area very limited and are crowded because while getting easily get over run with even a minimal increase in customers.
I went here trying to complete a small home project and regretfully made the mistake of trying to ask employees for help.
Most employees here are completely un knowledgable about their department. The best example I can give to exemplify this is when I went to the lumber department looking for ½″ pieces of wood. The employee literal walked be to different parts of the shelves reading the labels. After about 30 seconds of this I realized he was clueless and tried to excuse myself, he then proceeded to take out his tape measurer and measure the thickness of random pieces of wood. Although on some level hilarious, this was also a very sad day for me and home depot. Please raise your standards for hiring workers or increase training. This is pitiful. Go to harbor freight around the corner as an alternative to some products.

The place may have non existent customer service but there’s a lot more going for it then that. It’s a full sized Home Depot that you would expect to find anywhere else in the country but located right off the BQE right by Manhattan and the two level parking lot always has space available. The place is relatively clean, organized, and the prices are fair. There have been a couple times they didn’t have a small piece of hardware I needed that I needed to go to my local Ace Hardware for and I’ve been pretty disappointed any time I’ve been forced to ask anyone a question here but otherwise the place is great and I’m glad I don’t need to travel farther or mail order a lot of the products they carry. It’s also worth noting that there’s a Lowes a few blocks away if you needed something here and they didn’t have it for some reason. I would say the exact thing about Lowes in terms of everything except their location is closer to a subway and they have a bigger parking lot.

What I like about home depot, is that you can find everything you need here. The funny thing yesterday was to see where they stored the bags of salt, since there in no snow in New York, you can see mountain of snow salt outside, far far away.
I found what I needed (although the salesman sent me to the wrong place…)

Need assistance on a DIY project and Louis from Kitchen and Bath was more than helpful! He actually assisted us in the whole process and was very patient and knowledgable. Definitely wasn’t expecting such good customer service based on the reviews so I’m happy I came :)
I will definitely be back!

Want to see what it’s like when society breaks down to a cesspool that falls even below New York City standards, if such a thing is possible, in a apocalyptic end of the world scenario?
Then please make a bee line to this Home Depot. First you will battle for limited parking spots here, not only because it’s busy it’s because the mindless mush for brains that come here and take up two spots. Go ahead and key their 30 year old worned down van, they don’t care. Shopping carts are never removed from the lot so it becomes a mine field. Even when complaints are made.
That’s just the parking lot. You’re gonna love the actual store. Finding an employee here is like searching for the lost cup of Christ. Not even the penitent man survive this hell hole. When you do find one, it feels like you’re talking to your ex who is having her period the day after she found you having sex with her lesbian best friend. This place just sucks and blows every way from the customers who frequent there and the employees who count down the minute to run to the break room. Only the rental guy is cool. Avoid this location.

Horrible customer service. It’s impossible to find someone on the floor to help you with something. Everyone works in different departments so when you do finally find someone, they tell you they’ll page the person from that department to help you. Surprise, no one shows up!

I don’t really know what to expect from Home Depot.
But I think there should be someone in each section to help.
Pretty much had to find everything yourself.
A trip that should have taken 20 minutes took an hour plus because we couldn’t find anything or anyone to help us.
We finally found someone to help us an hour into walking around the store.

Worst store ever — forget about shopping here if you need any help with anything. Waited more than 20 minutes for an associate to come back with a ladder to get item off top shelf. Do they really want to sell anything ?? Does anyone care???
Absolutely not. Save yourself the aggravation. Go somewhere else!

Purchased a couple of items on their website for it to ship to store on different occasions within a 2 month span. This is where the frustration begins. On my first purchase of a sink vanity that was available only online, it was broken on arrival so I was notified through email and was offered a 10% discount for a reorder. Me and my wife really liked that sink so we did a reorder. The second came after about a week but that one too was broken but we did not know till we brought it home. Therefore we had to bring the heavy vanity back to the store to return. We didn’t want to waste time with another reorder so we picked an sink vanity that they had in store. The first one we picked out in store we inspected and it too had a defect so we requested to get another one which finally was ok.
The second item that I had an issue with was my toilet. They gave me an item that was not a toilet. It was all wrapped up in layers so I wasn’t able to see it when I picked up. Had to bring it back once again to return and for them to reorder the item for me, which will take another week to come in. When I was notified again that it had came in, I went to the store and they told me I had 2 toilets here. When they brought it out they realized one was from my original order and another was my current order.
The third item and the most frustrating one was regarding the bath tub sliding door. I was notified as with my other orders in the past that it was available for pick up. I went and this guy named Henry pulled up my order told me to sign first before pulling my order out and then he says he couldn’t find it. Anthony stepped in to help because Henry was just completely clueless and doesn’t know what he is doing. I was there for over an hour and they could not find my order. At this point they told me since I was signed out they could not locate the item so Anthony told me that they will continue to look for it and that they would call me when they find it. Two days had passed and nobody called me so I decided to make a trip to the home depot again because nobody picked up the phone at the store just keeps ringing. When I was at the store, they told me they still couldn’t find the item and that they would continue looking for 2 more days and if they couldn’t find it they would call me and help me reorder the item again for it to ship directly to the condo free of charge. Three days passed and no phone call and when I try calling the store for the online pick up department nobody picked up the phone as always, which forced me to make another unnecessary trip to the store to check on the status. I was told that the bath tub sliding door should be here in 2 days and someone would contact me regarding it. Like last time nobody contacted me, so I had to make another trip to the store, spoke with a manager this time, she called
directly to help me place a reorder to be shipped to my condo directly. I am currently still waiting for my bath tub sliding door since the shipping is taking such a long time.
Home depot had just caused endless frustrations. Increased my renovation cost because I will have to pay my contractor to come back to install the bath tub sliding door. I was just continuously lied to regarding my door. This is just a horrible experience with home depot and their ship to store feature.

How do you rate a Home Depot in Brooklyn? Comparing it to a suburban Home Depot isn’t fair, and neither is comparing it to smaller hardware stores more adapted to the NYC context. The ground-​level parking lot is a huge mess and it’s very stressful to park down there — I recommend the upper parking lot as there aren’t so many cars/​carts/​vendors selling food clogging up the area. There is a Lowe’s nearby this location, and I use both interchangeably.

I love going into home depot just to look at appliances and plants. However, the workers at this location have no knowledge of where things are. Trying to flag down a worker to help you is almost impossible. They will try to avoid you or pretend you didn’t say anything. If the previous two options don’t work, they will give you a blank stare, followed by directing you to a random aisle far away from them. Workers at the guest services/​pick up desk are more concerned with texting on their phones than assisting customers. They will make you wait until they’re bored of talking on the phone with their girlfriend/​boyfriend or done updating their status on Facebook.
So other than the terrible. non-​existent customer service at this Home Depot, do come here if you know what you’re looking for and exactly where to find it in.
Otherwise, go to Lowes on the other side of the highway.